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Axis Bank offers you a range of amazing credit while also providing you with great support and services. Should you have any questions or problems with your credit card, you can contact them in any way that you’re comfortable with. This could be online means like phone banking and SMS banking or offline methods like visiting the bank’s branch. 

Customer Service Details

Here are the customer service details of the Axis Bank Credit Card:

1. Phone Banking

Toll-free Numbers:

  • Retail Phone Banking: 1800-103-5577
  • Agri and Rural: 1800-419-5577
  • Corporate Phone Banking and CMS Product Number: 1860-500-4971
  • For NRIs:
    • USA: 1855-205-5577
    • Saudi Arabia: 800-850-0000
    • UK: 0808-178-5040
    • UAE: 3000-3570-3218
    • Singapore: 800-1206-355
    • Qatar: 00-800-100-348
    • Canada: 1855-436-0726
    • Australia: 1800-153-861

 

Other Numbers:

  • Indian Residents:  1860-419-5555/1860-500-5555
  • Non-Indian Residents: +91 4067174100

2. SMS Banking

  • Phone Numbers: 56161600/+91 9951860002
  • Keywords: 
    • ‘BAL’ for Account Balance
    • ‘ACA’ for Credit Card Activation
    • ‘CCP’ for Credit Card Payment
    • ‘CARDBAL” for Credit Card Balance
    • ‘AVAILBAL’ for Available Credit Card Balance Limit
    • ‘ESTMT’ for e-Statement to be sent to registered email address
    • ‘BLOCKCARD’ for Blocking Credit Card
    • ‘UPDATEM’ for Updating Mobile Number

 

3. Addresses and Other Information

  • Corporate Office: 
    • Address: Axis Bank Ltd., ‘Axis House’, C - 2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400025
    • Phone Numbers: +91-22-242525/43252525
    • Fax: +91-22-24251800
  • Registered Office:
    • Address: Axis Bank Ltd., ‘Trishul’, 3rd Floor, Opposite Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad - 380006
    • Phone Number: +91-79-66306161
    • Fax: +91-79-26409321

 

4. As Per Queries

  • Lost Cards:
    • 1860-419-5555
    • 1860-6798-7700
    • 1860-500-5555
  • Update Residential Address: Download a form from the Axis Bank website and submit it at a branch closest to you
  • Update Mobile Number: 
    • Register mobile number at nearest ATM
    • Download the form from the Axis Bank website and submit it at a branch nearby

 

Frequently Asked Questions

How can I contact Axis Bank customer care?

You can use alternatives like the Axis Bank toll-free calling services or email.

What is the 24/7 Axis Bank helpline?

You can call 1860-419-5555/1860-500-5555. 

 

Can I chat with Axis Bank customer care?

You can send a text to +91 7036165000 which is the bank’s WhatsApp number. 

 

How can I contact the Axis Bank relationship manager?

You can send them an email (merchant.helpdesk@axisbank.com) or call them on their toll-free number (1800-419-0073). 

 

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