Last Updated in January 2023
This document (“Privacy Policy”) is published in compliance with the provisions of Information Technology Act, 2000 (as amended from time to time), its Rules & Regulations and RBI Guidelines on Digital Lending dated September 02, 2022, and all other applicable Laws, Guidelines, Rules & Regulations. This Privacy Policy should be read in conjunction to the Term of Use of the Site.
For the purpose of this Privacy Policy, “we,” “us,” and “our” means Bajaj Finserv Direct Limited (“BFDL”); The “Site” means any website, mobile Site, or mobile/web application we provide that includes a link to this Online Privacy Policy; The “Service” means any Information, documents, assistance, or services we may provide to you through our Site; and “You” and “your” mean anyone who visits, accesses, or uses our website (bajajfinservmarkets.in) or obtains Services from us through our Site.
BFDL intends to protect the privacy of its users and members on its Site and committed to maintain the confidentiality, integrity, and security of all Information of our users provided by them to BFDL from time to time. This Privacy Policy describes how BFDL collects and handles the Information it may collect and/or receive from you via the use of this Site. Please see below for details on what type of Information we may collect from you, how that Information is used in connection with the services offered through our Site and relevant Information shared with our authorized business partners only for the purpose of services we offer and as permissible under applicable laws. This Privacy Policy applies to current and former visitors to our Site and our customers and by visiting and/or using our Site, you agree to this Privacy Policy. We encourage you to read our privacy statement to understand what types of personally identifiable Information we collect and how we use this Information.
BY VALIDATING YOUR MOBILE NUMBER THORUGH OTP AT THE TIME OF REGISTRATION OR AVAILING THE SERVICES, YOU ARE ACCEPTING THIS PRIVACY POLICY AND FURTHER, YOU EXPLICITLY CONSENT TO BFDL’s COLLECTION, STORAGE, RETENTION, ANALYSIS, USE AND DISCLOSURE OF YOUR INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND APPLICABLE LAWS.
BFDL may, for the purpose of rendering its services, collect personal Information and financial Information such as:
We provide a unique user code to every user, where we keep all collected Information related to the User and further, we use that Information on the basis of the purpose required.
We retain your Personal Information as long as the purpose of its usage exist, after which the same is archived or purged or deleted by us except in case where the retention is required as per applicable laws. Further, we inform you that we retain Information even after you withdraw your consent partially or wholly, for longer period of time, when necessary or required to be retained by Us, under various applicable laws.
In general terms, this will mean that your personal Information will be kept for the duration of our relationship with you and:
By agreeing to avail the service offered by BFDL, you have agreed to the collection and use of your Information by BFDL. You always have the right to refuse or partially withdraw or completely withdraw your consent to share of your Information by contacting the customer care. However, in case you choose to opt for any such revocation/restriction, we may not be able to offer/serve you with various products/services that need us to have your consent for using/storing/sharing your Personal Information in accordance with this Policy and in such case, we may have to withdraw/stop any such products/services being availed by you.
CONSENT MANAGER: You have the right to provide your Information and further give, manage, review, and withdraw your consent through Consent Manager. In scenarios where such Information and consent are provided through Consent Manager, you have the right to review/manage/withdraw your consent accordingly.
Like most Sites, we use small bits of data called ‘cookies’ stored on user’s computers to stimulate a continuous connection. Cookies allow us storage of Information about your preferences and certain session Information that allow you to move to different pages of our secure Site without having to re-enter your Information. A cookie includes a unique identifier that is sent by a web server to the browser on your computer, mobile phone or any other internet enabled device when you visit an on-line Site. Cookies and similar technologies are widely used to make Sites work efficiently and to collect Information about your online preferences.
We use this Information to customize our services and measure the overall effectiveness of our online content, and products and services we offer through the Site. We use cookies for marketing purposes as well to track your online activity and to help advertisers deliver more relevant advertising or to limit how many times you see an ad. No Personal Information will be collected via cookies and other tracking technology; however, if you previously provided Personal Information, cookies may be tied to such Information. Any Information collected is stored in secure databases protected via a variety of access controls and is treated as confidential Information by us.
The applicable laws require us to notify you regarding how we collect, use, and share your “personal Information”. Throughout this Privacy Policy we discuss in detail the specific pieces of Information we collect, how we use them and with whom we share those Information for the purposes mentioned herein.
Further, you are hereby informed that the following Information are sought/ have been obtained by us from you:
The purpose of collecting the aforesaid listed Information is solely to cater smooth services to you and such Information shall not be used for any other purpose whatsoever. We may disclose the categories of personal Information identified above for our operational purposes where the use is reasonably necessary and proportionate to achieve the operational purpose for which it was collected or processed, or for another compatible operational purpose.
In case of any complaints, discrepancies, requests, or concerns with regard to use, processing, disclosure of Information with respect to your Information/ Personal Information or breach of BFDL’s Term of Use & Privacy Policy and violation of provisions of IT Rules, 2021 and other applicable Laws, Guidelines, Rule & Regulations, you may contact the designated Grievance Redressal Officer. The Grievance Officer shall redress the grievances of the Relevant Individuals expeditiously and in any event within the period prescribed under law. Notwithstanding the above, BFDL reserves the right to decline to process any such request which may risk the security and confidentiality of the Personal Information of others, as well as requests which are impractical or not made in good faith, or the circumstances as provided for under the law permitting BFDL to refuse such request(s).
Details of Grievance Redressal Officer is mentioned herein below:
Name: Meetal Kadam
Designation: National Manager – Customer Service & Experience
Contact No.: 020-71877021 (Monday to Friday - 10 AM to 6 PM)
Email Id: grievanceofficer@bajajfinservmarkets.in
Raise your Request/ Query/ Complaint by filling the form on https://www.bajajfinservmarkets.in/contact-us.html