Bajaj Housing Finance Limited Customer Care

Bajaj Housing Finance Limited customer care is designed to cater to the needs of all its customers, including those with Bajaj Home loans. Whether you're a new or existing customer, you can access customer support 24/7 through both online and offline channels. If you have any questions or require assistance, the customer care number is always available for quick solutions. The services provided are aimed at ensuring a smooth and hassle-free experience for all customers.

For inquiries or assistance with your home loan, contact the Bajaj Housing Finance Limited home loan customer care at 022-4529-7300. Customer support is available from 9 am to 6 pm, Monday to Saturday.

When calling, make sure to have your Customer ID ready for verification to ensure quicker service. The interactive voice response (IVR) system offers support in English, Hindi, and Marathi, allowing you to choose the language you're most comfortable with. Whether you have questions about your loan, need to update your details, or require immediate help, the customer care team is ready to assist you efficiently.

If you prefer to contact Bajaj Housing Finance Limited through email, you can reach the team at bhflwecare@bajajhousing.co.in. This service is available to both existing customers and non-customers.

To ensure a prompt response, please provide a detailed explanation of your query or issue. The team is committed to resolving your concerns efficiently and will follow up shortly after receiving your email.

Bajaj Housing Finance Limited offers various online and digital support channels to assist you with any queries or issues you may have. These platforms provide an easy way to reach out for information, updates, or help with your home loan. Below are the key channels you can use:

For quick and easy access, simply visit these platforms to find helpful resources or to get in touch with the customer support team. Whether you're seeking home loan assistance or just need some information, these channels ensure you can reach Bajaj Housing Finance Limited conveniently.

For in-person assistance, you can visit the registered head office of Bajaj Housing Finance Limited at the following address:

Bajaj Housing Finance Limited

5th Floor, B2 Building,

Cerebrum IT Park, Kumar City,

Kalyani Nagar, Pune – 411014,

Maharashtra

Additionally, if you're looking for a Bajaj Housing Finance Limited branch near you, you can use the branch locator tool available on their website. Simply visit https://www.bajajhousingfinance.in/branch-locator to find the nearest branch and get the support you need.

Bajaj Housing Finance Limited is committed to providing effective solutions for customer grievances through a structured and transparent complaint redressal process. The procedure ensures that your concerns are addressed promptly and efficiently. Below is the step-by-step process for lodging complaints and seeking resolution:

• Initial Stage

Customers can register their complaints through the following channels:

Email: bhflwecare@bajajhousing.co.in

Phone: 022 4529 7300

• First Level

Once a complaint is registered, Bajaj Housing Finance Limited aims to resolve it within 15 days. In cases where more time is required, resolution will be provided within 30 days. If you do not receive a response within this timeframe or are not satisfied with the resolution, you can escalate the issue by emailing bhflgrievance@bajajhousing.co.in.

• Second Level

If the issue is not resolved to your satisfaction at the first level, you may escalate your complaint to the Head of Customer Experience at:

Email: bhflcustomerexperience@bajajhousing.co.in

Alternatively, you can send your complaint to the following address:

Head of Customer Experience

Bajaj Housing Finance Limited

5th Floor, B2 Building,

Cerebrum IT Park, Kumar City,

Kalyani Nagar, Pune - 411014,

Maharashtra, India

• Third Level

If you're still not satisfied with the resolution at the second level, you can escalate the issue to the Grievance Redressal Officer within 7 days by contacting:

Email: bhflgro@bajajhousing.co.in

Alternatively, you may write to:

Hema Ratnam

Grievance Redressal Officer

Bajaj Housing Finance Limited

5th Floor, B2 Building,

Cerebrum IT Park, Kumar City,

Kalyani Nagar, Pune - 411014,

Maharashtra, India

• Fourth Level

If your complaint remains unresolved or unsatisfactory within 30 days of registration, you have the right to approach the National Housing Bank (NHB). You can file a complaint online at https://grids.nhbonline.org.in or offline by post at the following address:

National Housing Bank

Department of Supervision (Complaint Redressal Cell)

4th Floor, Core-5A, India Habitat Centre,

Lodhi Road, New Delhi - 110003,

Delhi, India

If your grievance concerns outsourced service providers, account aggregators, or credit information reported to CICs, the above process and contact details still apply.

Here are some of the common issues typically addressed by Bajaj Housing Finance Limited customer care:

Loan Application Assistance

Customer care helps with queries regarding the loan application process, including eligibility criteria, document submission, and application status.

Payment Queries

Support is provided for customers seeking information on repayment schedules, missed payments, and payment methods.

Account Management

Issues related to updating personal information, such as contact details and address changes, are handled efficiently by the customer care team.

Loan Approval and Rejection

Customer care assists in understanding the reasons behind loan approval or rejection and provides guidance on how to proceed.

Interest Rate Clarifications

For customers seeking clarification on interest rates, terms, or changes to their home loan, support is readily available.

Prepayment and Foreclosure Queries

Information on prepayment options, penalties, and foreclosure procedures is provided to ensure customers make informed decisions.

Documentation Support

Customer care helps with queries related to document submission, missing documents, and document verification for loan processing.

Complaint Resolution

Assistance in resolving complaints related to loan services, payment issues, and other concerns is available through a structured grievance redressal process.

Loan Transfer Requests

Queries related to transferring loans from other financial institutions or within Bajaj Housing Finance Limited are addressed efficiently.

Here are a few important points to keep in mind when contacting Bajaj Housing Finance Limited customer care for a hassle-free experience:

• Contact customer care using your registered email address or phone number for smooth verification

• Never share sensitive information like ATM PINs or passwords to avoid fraud

• Research key factors such as loan amount, tenure, and interest rates before opting for a loan

• Verify your home loan eligibility before applying to ensure you meet the necessary criteria

• Ensure that all required documents are accurate and up-to-date before submitting them for processing

• Always make timely payments to avoid penalties and maintain a good relationship with the company

• Thoroughly read and understand the terms and conditions of the loan agreement before signing

• Regularly check for updates or changes in loan policies, repayment terms, or customer care contact details

Using Bajaj Housing Finance Limited customer care services ensures a smooth experience with your home loan. Whether reaching out via phone or email, or resolving issues through the structured grievance process, you have several support options. Keep your details updated, research loan options thoroughly, and stay on top of payments. With Bajaj Housing Finance Limited customer care, you can confidently navigate the loan process and find the assistance you need.