Shubham Housing Finance Home Loan Customer Care

Established in 2011, Shubham Housing Development Finance Company works primarily towards offering credit to individuals engaged in the informal economy. The company strives to offer credit to individuals who hail from the lower socio-economic strata of society. Based out of Gurgaon, Shubham Housing Development Finance Company has over 80 branches spread all across the country. For any queries regarding the different types of loans on offer or to know the status of your loan application, you can contact the Shubham Housing Finance customer care number at 1800 258 2225.

If you are a new customer or an existing customer and wish to gain clarity on queries related to schemes and processes, you can start by visiting the official website (www.shubham.co). In case of further queries, you can also call the Shubham Finance customer care number at 1800 258 2225 or send an email to customercare@shubham.com.

Shubham Housing Finance provides dedicated email support for home loan-related queries through customercare@shubham.co. This channel is ideal for addressing concerns such as loan application status, document submissions, EMI assistance, or updating personal details. For quicker responses, ensure your email includes relevant information like your loan account number, contact details, and a clear description of your issue. This facilitates efficient assistance from their customer care team.

The corporate office of Shubham Housing Finance is located at:

Shubham House

425, Udyog Vihar Phase-IV,

Gurgaon, Haryana - 122015

This office serves as the central hub for all operations, including home loan services. It is pivotal in overseeing the company's nationwide activities, ensuring consistent service delivery across its extensive branch network.

Embarking on the journey to secure a new home loan with Shubham Housing Finance is straightforward, thanks to their user-friendly application process and multiple support avenues. Whether you prefer applying online, seeking a callback, or visiting a branch, Shubham accommodates your preferences to ensure a seamless experience.

Apply Online

Initiate your home loan application by visiting Shubham Housing Finance’s official website. The online portal allows you to submit your details securely and swiftly. After submission, a representative will reach out to guide you through the next steps. 

Request a Call Back

If you prefer personalised assistance, you can request a callback by providing your mobile number, email ID, and PIN code. A loan expert will contact you to discuss your requirements and assist you with the application process, ensuring you receive the support you need

Visit a Branch

For those who value face-to-face interactions, visiting a nearby Shubham Housing Finance branch is an option. At the branch, a representative will provide detailed information on loan options, eligibility criteria, and required documentation, helping you make informed decisions about your home loan.

Shubham Housing Finance provides several online and digital channels for customer support. These channels facilitate easy access to information, loan applications, EMI payments, and customer service. Through their user-friendly website, mobile application named ‘ShubhFTR’, and WhatsApp support on +918076241122, customers can quickly resolve inquiries, track loan status, and make EMI payments conveniently. Additionally, their digital platforms enable customers to apply for loans, check eligibility, and submit necessary documents without visiting a branch, offering a seamless and efficient experience.

To enquire about your home loan balance with Shubham Housing Finance, ensure you have your loan account number handy when reaching out. For online EMI payments and balance inquiries, you can also visit their EMI payment portal on https://www.shubham.co/emipayment.

If you have filed a complaint with the Shubham Housing customer care number, you must wait for a period of 30 days for the company to address your query/complaint. If your grievance is not addressed or hasn’t been done so on time, you may also resort to the following modes to address the same as soon as possible:

• Level 1: If your query has not been addressed even after 30 days, you can either visit the nearest Shubham Home Loan branch in your vicinity or call the Shubham home loan customer care number at 1800 258 2225. In addition to this, you can also opt to send an email to customercare@shubham.com.

• Level 2: If you have followed the above mentioned steps and your grievance has still not been addressed, you can contact the Grievance Redressal Officer. 

Grievance Redressal Officer

Ms Kanika Sharma

Email Address: Kanika.sharma1@shubham.co

Phone Number: 0124 – 4669332

Shubham House, 425, 

Udyog Vihar Phase-IV,

Gurgaon, 

Haryana – 12201

If you are still unsatisfied with the response from Shubham Housing, you can approach the National Housing Bank’s Complaint Redressal Cell. You can lodge your complaint:

• Online – by visiting https://grids.nhbonline.org.in

• Offline – by sending details of your complaint, in the prescribed format, to: 

Complaint Redressal Cell,

Department of Regulation and Supervision

National Housing Bank,

4th Floor,

Core 5A,

India Habitat Centre,

Lodhi Road,

New Delhi - 110003

In the age of the internet, apart from physical office spaces and the very responsive Shubham Housing Finance customer care team, the company also maintains an active presence on online platforms. These include Facebook, Twitter, LinkedIn, and YouTube. Suppose in case you are an existing customer or a new customer who wishes to explore the services offered by Shubham Housing Development Finance Company. Take a look:

• Facebook – https://www.facebook.com/ShubhamHousingFin/

• Twitter – https://twitter.com/SHDFC_HomeLoans

• YouTube -https://www.youtube.com/c/ShubhamHousingDevelopmentFinanceCompany

Shubham Housing Finance's customer care team addresses a variety of common issues faced by home loan borrowers. These concerns often arise during the application process, loan servicing, or post-disbursement stages. Here is a closer look:

• Loan Rejection Reasons: Applicants may face rejection due to factors like age limits, financial requirements, or incomplete documentation during field investigations. Customer care assists in clarifying these reasons and guiding applicants on how to meet eligibility criteria.
  

• Processing Fee Concerns: Borrowers sometimes enquire about the non-refundable nature of processing fees. Customer care provides detailed explanations about these fees and the importance of submitting accurate applications to avoid multiple charges.
  

• Loan Amount Discrepancies: If the sanctioned loan amount is less than expected, it may be due to factors like property valuation, income assessment, or existing debts. Customer care helps borrowers understand these assessments and explore options to increase the loan amount.
  

• Interest Rate Clarifications: Borrowers often seek information about fixed vs. floating interest rates and their implications. Customer care provides guidance on interest rate options and assists in making informed decisions.
  

• Property Valuation Issues: Discrepancies between the borrower's valuation and the lender's assessment can affect loan amounts. Customer care explains the factors influencing property valuation and suggests steps to align expectations.
  

• Down Payment Queries: Concerns about the required down payment percentage and its affordability are common. Customer care provides information on down payment requirements and explores possible solutions for borrowers.
  

• Documentation Issues: Problems related to title deeds, No Objection Certificates (NOCs), or other legal documents can delay the loan process. Customer care assists in resolving documentation issues and ensures compliance with legal requirements.
  

• EMI Adjustments: Borrowers seeking to change their EMI due dates or amounts can approach customer care for assistance in restructuring their repayment plans.
  

• Loan Closure and Foreclosure: Queries regarding loan closure procedures, foreclosure charges, and the return of original documents are addressed by customer care to ensure a smooth conclusion of the loan agreement.
  

• Complaint Escalation: In cases where issues are not resolved at the initial level, customer care provides information on escalating complaints to higher authorities within the company.

If you have any queries/grievances and are thinking of contacting the Shubham Housing customer care number, you must take note of the following points:

• When reaching out to the Shubham Housing Loan customer care number to register your grievance, you must necessarily do so with your registered email address or registered phone number only.

• Never share sensitive information with anyone, such as your ATM pin or password. To avoid getting entangled in fraud cases which are on the rise, do not share such information with anyone posing as a company representative.

• If you are intent on securing a loan from Shubham Housing Development Finance Company, carefully research the loan amount, the tenure, the interest applicable, and the EMI structure.

• Make use of the home loan eligibility calculator on the Shubham Housing Development Finance Company to check your eligibility before applying for a loan.