PNB Housing Finance Customer Care

PNB Housing Finance focuses on giving customers clear and helpful support. You can call their toll-free number on weekdays between 10:00 AM and 5:00 PM for any home loan queries. You can also email your questions and expect a quick, detailed reply. Their customer portal makes it easy to log in, book appointments, track your loan application, and send service requests from your phone or computer. With phone, email, and online help available, PNB Housing Finance ensures you get smooth and reliable assistance whenever you need it.

For home loan assistance, contact the PNB Housing Finance customer care toll-free number on 1800-120-8800. It is available from 10:00 AM to 5:00 PM, Monday to Saturday (excluding the first and second Saturday, and public holidays). Support covers loan queries, application status, repayment schedules, and related service requests, with trained staff ensuring prompt, clear resolutions.

The PNB Housing Finance housing loan customer care team also offers assistance through email, making it convenient to get support in writing. Whether you have queries about applications, repayment schedules, or service requests, email support ensures you receive detailed responses and maintain a record of all communication. NRI customers have a separate channel for faster resolution. Here are the email contact details:

• General queries: customercare@pnbhousing.com

• NRI customers: nricare@pnbhousing.com

Social media and online platforms make it easier to connect with PNB Housing Finance customer care beyond traditional phone and email channels. Here are the official links you can use to access their digital support and updates:

For customers who prefer in-person assistance, the PNB Housing Finance housing loan customer care team is available across its network of branches. You can visit the registered office at:

9th Floor, Antriksh Bhavan, 

22 Kasturba Gandhi Marg, 

New Delhi – 110 001

Use the online branch locator on the official website to find the nearest branch by city, state, or branch name. This ensures you can easily reach the PNB Housing Finance home loan customer care team for services such as loan applications, repayment queries, or document submission. In-person visits are ideal for detailed guidance, face-to-face discussions, or complex requests that require direct handling by a branch representative.

Resolving issues quickly is important to ensure your home loan journey remains smooth and stress-free. Here is the step-by-step grievance redressal process at PNB Housing Finance:

Here is a quick look at the queries you can resolve by contacting PNB Housing Finance customer care:

Home Loan Applications

Get guidance on applying for a home loan, understanding eligibility, and preparing the necessary documents for a smooth approval process.

Loan Repayment Queries

Clarify repayment schedules, EMI calculations, and prepayment or foreclosure procedures to better manage your loan commitments.

Account Statement Requests

Request updated loan account statements for record-keeping, tax filing, or personal financial tracking.

Change in Personal Details

Update registered contact information, correspondence address, or other personal details linked to your loan account.

Interest Rate Information

Enquire about current interest rates, floating rate changes, and any ongoing special offers on home loans.

Application Status Tracking

Check the progress of your loan application or disbursement directly through customer care support.

Technical Support for Online Services

Get help with logging into the customer portal, navigating features, or resolving technical errors.

Complaint and Grievance Redressal

Report issues and track complaint status to ensure timely and satisfactory resolution.

Document Submission Guidance

Understand the process for submitting required documents at various loan stages to avoid delays.

Here are a few important points to keep in mind when contacting PNB Housing Finance for a smooth and efficient customer care experience:

• Always use your registered email address or phone number for quicker verification

• Never share sensitive details like ATM PINs, OTPs, or passwords to avoid fraud

• Keep your loan account number, outstanding amount, and repayment details ready before contacting customer care

• Verify your home loan eligibility in advance to avoid application delays or rejection

• Ensure all required documents are accurate, updated, and ready before submitting

• Make timely EMI payments to avoid penalties and maintain a strong credit history

• Read and fully understand the loan agreement’s terms before signing

• Keep track of any updates to loan policies, repayment terms, or customer care contact details

Managing your home loan becomes easier with PNB Housing Finance customer care available via phone, email, branch visits, and online services. From application guidance to repayment assistance and grievance redressal, each channel is designed to provide a smooth experience. Using the PNB Housing Finance customer care number or other contact options ensures your queries are addressed promptly and effectively.