Which Diseases Are Not Covered Under Health Insurance?

Every health insurance plan comes with certain exclusions. These diseases are not covered under the health insurance policy. The exact list of diseases will vary from one health insurance provider to another, and also from one policy to the next. However, broadly speaking, some diseases and medical conditions that are not commonly covered by health insurance include HIV/AIDS, sexually transmitted diseases, genetic conditions, infertility and dental treatments. Read this article to learn more about the common exclusions during the waiting period of a health insurance plan and the exclusions specified by the IRDAI.

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  • Overview
  • Claim Settlement
  • Customer Care

Care Health Insurance Customer Care Services

Care Health Insurance is committed to offer the best customer care to its customers. With its prompt service the insurer aims to address your queries consistently. Care Health Insurance (formally known as Religare Health Insurance) ensures that customers are not left with questions unanswered as company aims to maximise customer satisfaction through various touch point and services. From offering the right products and ensuring a convenient claim process, they are showcasing this very commitment.

Here’s how you can contact the Care Health Insurance team:

1.       Self-help Portal

With their self-help portal the company puts for the ‘do-it-yourself’ approach for its customers, where you can simply follow a few steps to raise request online. Here, you can also update your basic details and manage your account. All you have to do is logon to carehealthinsurance.com/self-help-portal.html.

2.       Care Health Insurance Mobile App

Now update your policy details, file & track status of your claim/request, book annual health

 check-up, download Policy certificate, health reports & much more from Care Health Insurance Mobile App!

Available on Google Play Store & iOS 

3.       Call on their Toll-Free Number

You can also contact the Care health Insurance team on the toll-free numbers 1800-102-6655/ 1800-102-4488 for a quick and prompt support

4.     Drop an Email


You may also write to them at customerfirst@carehealthinsurance.com

 

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Care Health Insurance – Customer Care Services

1.       Customer Support

As mentioned above, you can make use of the instant customer support of Care Health Insurance by the following ways:

  •  Self-help Portal: https://www.careinsurance.com/self-help-portal.html

  • Mobile App: Available on Google Play Store & iOS 

  • Claim Genie for Hassle free claim processing is available on Care Health Insurance website / mobile App through which you can intimate claim, upload documents and track claim status.

  •  Email: customerfirst@carehealthinsurance.com

2.       Grievance Redressal

Grievance Redressal through Finserv MARKETS

Finserv MARKETS is committed to ensure that you have a great experience on the platform, while you buy the product and even after buying them. Should you have any complaints or issues, Finserv MARKETS team would help you get a resolution as early as possible.

You can raise a service request at: 

https://www.bajajfinservmarkets.in/contact-us.html

In case you do not receive a response within 15 days or if you are not satisfied with the resolution, please refer to the escalation matrix below:

Level

Contact Details

TAT (in days)

Level 1

First level of escalation: Write to insuranceassist@bajajfinservmarkets.in

 

2

Level 2

Second level of escalation: Write to insurancegrievance@bajajfinservmarkets.in

 

2

In case you are still not satisfied with the decision/resolution provided, you may approach the Insurance Regulatory and Development Authority of India (IRDAI).

In case your complaint/Grievance is still unresolved, you may directly approach the insurance Ombudsman for redressal. Find your nearest Ombudsman office at http://www.gbic.co.in.

 

Grievance Redressal through Care Health Insurance

When it comes to grievance redressal, the company does not leave any stone unturned. With their principle consumer-first approach, customer queries and issues hold a paramount important, which is best reflected in their grievance redressal mechanism.

 

Here’s how you can file a complaint with Care Health Insurance:

Level

Details

Level 1

  • The individual may utilise any of the following modes to register a complaint:
  • Send an email to customerfirst@carehealthinsurance.com
  • Write a letter to the correspondence address:
  • Care Health Insurance Limited
  • Unit No 604-607, 6th floor, Tower C, Unitech Cyber Park, Sector 39,
    Gurugram - 122001
  • Visit the nearest branch

Level 2

If the individual is not happy with the solution given, he/she may send an email to the manager through the website.

Level 3

If the issue is still not resolved, he/she can send an email to the head of customer service through the website.

Level 4

If the solution provided does not meet the expectation of the individual, he/she can get in touch with the Insurance Ombudsman.

Care Health Insurance Office Addresses:

You can reach out to the below office address when in need.

Registered office:

Care Health Insurance Company Ltd.,

Fifth Floor, No.19, Chawla House,

Nehru Place, New Delhi, India – 110019

You can also visit or call the nearest office and get in touch with the respective office representatives with the office details given below:

Location

Contact Details

Mumbai

Shyam Holkar

Shop Nos: 1, 2, 3, 4, Ground Floor,

Dhruv CHS, Opposite Prathana Samaj Road,

Vile Parle East,

Mumbai, Maharashtra - 400057

Phone Number: 022-26636330

Mumbai

Dinkar Deungale

No. 210, 1st Floor, Taj Building

D. N. Road, Fort,

Mumbai, Maharashtra - 400001

Phone Number: 022 -61624169

Mumbai

Ketan Madhukar Vedak

Victory Park, B/502/A,

Chandavarkar Road, Borivali (W),

Mumbai, Maharashtra - 400092

Phone Number: 022 - 40237253

Mumbai

Vikash Santdeen Gupta

No. 19, Mezzanine Floor, B Wing,

Satyam Shopping Centre,

M G Road, Ghatkopar East,

Mumbai, Maharashtra - 400077

Phone Number: 022-25080241

Mumbai

Shrenik Jadhav

Vyom Arcade 402 403 404,

CST No 447, Baji Prabhu Deshpande Marg,

Tejpal Scheme Road No. 5, Vile Parle (E)

Mumbai, Maharashtra - 400057

Phone Number: 022-40363700

Mumbai

Nayan Rathod

Office No. 101, First Floor, Neelkanth Heights,

B P S Cross Road, Mulund West,

Mumbai, Maharashtra - 400080

Phone Number: 7045953785

Chennai

V.Selva Ganapathy

Flat No. 6, Plot No. 51/23, Adyar Business Centre,

Gandhi Nagar, 1st Main Road, Adyar

Chennai, Tamil Nadu - 600020

Phone Number: 044-30074520

Chennai

V.Selva Ganapathy

1st Floor, No. 64/6,

W Block, Main Road, Anna Nagar

Chennai, Tamil Nadu - 600040

Phone Number: 044-30074520

New Delhi

Pramod Sah

Nos. 1201 & 1202, Vikrant Tower - 4

Rajendra Place, New Delhi, Delhi -110008

Phone Number: 011-47019045

New Delhi

Sukhbir Singh

No. 601, 6th Floor Pearl Omaxe,

Netaji Subhash Place, Pitampura

New Delhi, Delhi - 110034

Phone Number: 011-4504 8627

New Delhi

Salman

West End Mall, No. 407, Sixth Level, Fourth Floor,

Janakpuri, New Delhi, Delhi - 110058

Phone Number: 011-45059353

New Delhi

Ravi

Office No.206, 2nd Floor, Roots Tower, Plot No.7,

District Centre, Laxmi Nagar

New Delhi, Delhi - 110092

Phone Number: 011-47553273

New Delhi

Arvind Nath Sharma

Mezzanine Floor, H2

Model Town - III

New Delhi, Delhi - 110009

Phone Number: 011-45048627

New Delhi

Aparna Raghav

Fifth Floor, 19th Chawla House

Nehru Place, New Delhi

Delhi - 110019

Phone Number: 011-66250048

New Delhi

Sunil Kumar

Second Floor, Rajlok Building

No. 24, Nehru Place, New Delhi

Delhi - 110019

Phone Number: 011-66250025

Bengaluru

Ravi D

No. 412, 1st Floor, 8th Cross,

Second Main, Malleswaram

Bengaluru, Karnataka - 560003

Phone Number: 080-46567272

Bengaluru

Sandeep Kumar S

No. 161, Giri Mallige Complex,

Babusapalya Main, Kalyan Nagar

Bengaluru, Karnataka - 560043

Phone Number: 080-25451915

Bengaluru

Prakhyath BS

Site No. 8, 80 Ft Road,

S.T.Bed Area, First Floor, Koramangala,

Bengaluru, Karnataka - 560034

Phone Number: 080-49101801

Bengaluru

Rashmi MN

T 301, Third Floor, 216/13 Suraj Towers,

3rd Block, Jayanagar,

Bengaluru, Karnataka - 560011

Phone Number: 080-46582999

Hyderabad

Krishnaveni P

Second Floor, Brij Tarnag Commercial Complex,

H.No. 6-3-1191/1 to 6-3-1196/2C,

Beside Greenland Guest House, Begumpet

Hyderabad, Telangana - 500016

Phone Number: 040-42027133

Health Insurance Plans Available at Bajaj Markets