You can raise a service request at:
In case you do not receive a response within 15 days or if you are not satisfied with the resolution, please refer to the escalation matrix below:
In case you are still not satisfied with the decision/resolution provided, you may approach the Insurance Regulatory and Development Authority of India(IRDAI).
In case your complaint/Grievance is still unresolved, you may directly approach the insurance Ombudsman for redressal. Find your nearest Ombudsman office @ Http://www.gbic.co.in.
We are committed to resolving your queries/issues within ten working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, you can write to us at email@example.com. The Grievance Redressal Officer investigates problems/issues raised by our customers and provides an impartial resolution. Our Grievance Redressal Officer, Mr. Satish Shimpi, is available on all working days as well as non-public holidays, between Monday to Friday from 9:30 am to 5:30 pm, on 020-71177266 (call charges as applicable).
If you do not hear from our Grievance Redressal Team within 3 working days, we urge you to write to our National Head Customer Experience at firstname.lastname@example.org If your complaint/dispute is not redressed within a period of one month, you may appeal to the officer-in-charge of the Regional Office of DNBS at RBI, at the following address: Officer-in-charge, Reserve Bank of India, Regional Office, DNBS, fourth floor, opp. Mumbai Central Station, Byculla, Mumbai – 400 008
Bajaj Housing Finance Limited believes in building trust through transparency. It is this motto that allows us to acknowledge your support and address queries faster. We walk with our ears to the ground and are always alert for any issue or concern which our customers may have. It is this spirit that drives us to serve our customers well. For us, being accessible and accountable is the key to a healthy relationship with our customers. You may write to us at email@example.com. Additionally, you may login to Customer Portal (https://www.bajajfinservmarkets.in/cust/) to address your top queries faster.
As we continue this journey, one thing won't change - an assurance of our best service to you at all times. But still there can be instances where customers are not satisfied with the service resolution provided. To highlight such instances and register a complaint please follow the following process: