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Grievance Redressal Mechanism

You can raise a service request at: 

In case you do not receive a response within 15 days or if you are not satisfied with the resolution, please refer to the escalation matrix below:

Level
Contact details
TAT (in days)
Level 1
First level of escalation write to insuranceassist@bajajfinservmarkets.in
2
Level 2
Second level of escalation write to insurancegrievance@bajajfinservmarkets.in
2

In case you are still not satisfied with the decision/resolution provided, you may approach the Insurance Regulatory and Development Authority of India(IRDAI). 

 

In case your complaint/Grievance is still unresolved, you may directly approach the insurance Ombudsman for redressal. Find your nearest Ombudsman office @ Http://www.gbic.co.in.

Bajaj Finance Limited

We are committed to resolve your queries/issues within ten working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, you can click here to submit your grievance to our  grievance redressal team desk.

The Grievance Redressal Officer investigates problems/issues raised by our customers and provides an impartial resolution. Our Grievance Redressal Officer, Mr. Satish Shimpi, is available on working days, between Monday to Friday from 9:30 am to 5:30 pm, on 020-71177266 (call charges as applicable).

Steps if Grievance not addressed:

If your complaint/dispute is not redressed within a period of one month, you can click here to appeal to the officer-in-charge of the NBFC Ombudsman for respective centre at RBI.

Bajaj Housing Finance Limited

Bajaj Housing Finance Limited believes in building trust through transparency. It is this motto that allows us to acknowledge your support and address queries faster. We walk with our ears to the ground and are always alert for any issue or concern which our customers may have. It is this spirit that drives us to serve our customers well. For us, being accessible and accountable is the key to a healthy relationship with our customers. You may write to us at wecare@bajajfinserv.in. Additionally, you may login to Customer Portal (https://www.bajajfinservmarkets.in/cust/) to address your top queries faster. 

 

As we continue this journey, one thing won't change - an assurance of our best service to you at all times. But still there can be instances where customers are not satisfied with the service resolution provided. To highlight such instances and register a complaint please follow the following process:

Level
Contact details
Level 1
We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, The customer may write to us at grievanceredressalteam@bajajfinserv.in
Level 2
If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to The Head of Customer Experience at customerexperiencehead@bajajfinserv.in
Alternatively, the customers may write to The Head of Customer Experience at: Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin-411014
Level 3
In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above mentioned matrix, the customer may approach the National Housing Bank at the address given below in the prescribed format available at link http:www.nhb.org.on/Greivance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 https://grids.nhbonline.org.in/ www.nhb.org.in