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Grievance Redressal Mechanism

You can raise a service request at: 

In case you do not receive a response within 15 days or if you are not satisfied with the resolution, please refer to the escalation matrix below:

Level
Contact details
TAT (in days)
Service Parameters
Level 1
TAT’s to be calculated from
First level of escalation write to insuranceassist@bajajfinservmarkets.in
Maximum TAT
2
Service Parameters
Level 2
TAT’s to be calculated from
Second level of escalation write to insurancegrievance@bajajfinservmarkets.in
Maximum TAT
2

In case you are still not satisfied with the decision/resolution provided, you may approach the Insurance Regulatory and Development Authority of India(IRDAI). 

 

In case your complaint/Grievance is still unresolved, you may directly approach the insurance Ombudsman for redressal. Find your nearest Ombudsman office @ Http://www.gbic.co.in.

Bajaj Finance Limited

We are committed to resolving your queries/issues within ten working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, you can write to us at grievanceredressalteam@bajajfinserv.in. The Grievance Redressal Officer investigates problems/issues raised by our customers and provides an impartial resolution. Our Grievance Redressal Officer, Mr. Satish Shimpi, is available on all working days as well as non-public holidays, between Monday to Friday from 9:30 am to 5:30 pm, on 020-71177266 (call charges as applicable).

 

If you do not hear from our Grievance Redressal Team within 3 working days, we urge you to write to our National Head Customer Experience at customerexperiencehead@bajajfinserv.in If your complaint/dispute is not redressed within a period of one month, you may appeal to the officer-in-charge of the Regional Office of DNBS at RBI, at the following address: Officer-in-charge, Reserve Bank of India, Regional Office, DNBS, fourth floor, opp. Mumbai Central Station, Byculla, Mumbai – 400 008

Bajaj Housing Finance Limited

Bajaj Housing Finance Limited believes in building trust through transparency. It is this motto that allows us to acknowledge your support and address queries faster. We walk with our ears to the ground and are always alert for any issue or concern which our customers may have. It is this spirit that drives us to serve our customers well. For us, being accessible and accountable is the key to a healthy relationship with our customers. You may write to us at wecare@bajajfinserv.in. Additionally, you may login to Customer Portal (https://www.bajajfinservmarkets.in/cust/) to address your top queries faster. 

 

As we continue this journey, one thing won't change - an assurance of our best service to you at all times. But still there can be instances where customers are not satisfied with the service resolution provided. To highlight such instances and register a complaint please follow the following process:

Level
Contact details
Service Parameters
Level 1
TAT’s to be calculated from
We are committed to resolving your queries/issues within 7 working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, The customer may write to us at grievanceredressalteam@bajajfinserv.in
Maximum TAT
Service Parameters
Level 2
TAT’s to be calculated from
If the customer is not satisfied with the resolution provided at level 1 within 2 working days, the customer may post his/her complaint to The Head of Customer Experience at customerexperiencehead@bajajfinserv.in
Maximum TAT
Service Parameters
TAT’s to be calculated from
Alternatively, the customers may write to The Head of Customer Experience at: Bajaj Housing Finance Limited, 5th Floor, B2 Cerebrum IT Park, Kumar City Kalyani Nagar Pune, Maharashtra Pin-411014
Maximum TAT
Service Parameters
Level 3
TAT’s to be calculated from
In case of non-redressal of the complaint to the customer’s satisfaction, within 7 working days from the above mentioned matrix, the customer may approach the National Housing Bank at the address given below in the prescribed format available at link http:www.nhb.org.on/Greivance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode National Housing Bank, Department of Regulation and Supervision, (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi- 110003 https://grids.nhbonline.org.in/ www.nhb.org.in
Maximum TAT