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Parameter
TAT Calculation
TAT
Acceptance of Proposal
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)
2
Cancellation
From date of receipt of acceptance of request / receipt of documents (whichever is later)
4
Refund of proposal deposit post cancellation of proposal
From date of cancellation / receipt of documents (whichever is later)
10
Grievance - Acknowledgement
From date of receipt of grievance
2
Resolution of Grievance
From date of acceptance of grievance
15
Request for policy servicing (concerning mistakes / non claim)
From date of receipt of request / receipt of mandatory documents (whichever is later)
10
Parameter
TAT Calculation
TAT
Acceptance of Proposal
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)
2
Cancellation
From date of reciept of acceptance of request / reciept of documents (whichever is later)
4
Refund of proposal deposit post cancellation of proposal
From date of cancellation / receipt of documents (whichever is later)
15
Grievance - Acknowledgement
From date of receipt of grievance
2
Resolution of Grievance
From date of acceptance of grievance
15
Request for policy servicing (concerning mistakes / non claim)
From date of receipt of request / receipt of mandatory documents (whichever is later)
10
Parameter
TAT Calculation
TAT
Acceptance of Proposal
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).
2
Cancellation
From date of reciept of acceptance of request / receipt of documents (whichever is later).
4
Refund of proposal deposit post cancellation of proposal
From date of cancellation / receipt of documents (whichever is later).
10
Grievance - Acknowledgement
From date of receipt of grievance.
2
Resolution of Grievance
From date of acceptance of grievance.
15
Request for policy servicing (concerning mistakes / non claim)
From date of receipt of request / receipt of mandatory documents (whichever is later).
10
Parameter
TAT Calculation
TAT
Acceptance of Proposal
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).
2
Cancellation
From date of reciept of acceptance of request / receipt of documents (whichever is later).
4
Refund of proposal deposit post cancellation of proposal
From date of cancellation / receipt of documents (whichever is later).
10
Grievance - Acknowledgement
From date of receipt of grievance.
2
Resolution of Grievance
From date of acceptance of grievance.
15
Request for policy servicing (concerning mistakes / non claim)
From date of receipt of request / receipt of mandatory documents (whichever is later).
10

Parameter
TAT Calculation
TAT
Acceptance of Proposal
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).
15
Cancellation
From date of reciept of acceptance of request / receipt of documents (whichever is later).
4
Refund of proposal deposit post cancellation of proposal
From date of cancellation / receipt of documents (whichever is later).
15
Grievance - Acknowledgement
From date of receipt of grievance.
2
Resolution of Grievance
From date of acceptance of grievance.
15
Request for policy servicing (concerning mistakes / non claim)
From date of receipt of request / receipt of mandatory documents (whichever is later).
10
Parameter
TAT Calculation
TAT
Request to update/change the personal email address on Customer Portal
From date of receipt request or date of requirement called for (whichever is later)
5
Request to update/change your mobile number on Customer Portal
-
Same day
Request to update/change your communication address on Customer Portal
From date of receipt request or date of requirement called for (whichever is later)
5
Request to change the EMI cycle date on Customer Portal*
From date of receipt request or date of requirement called for (whichever is later)
5
Request to change the repayment mode on Customer Portal
From date of receipt request or date of requirement called for (whichever is later)
7
Request for Flexi deposit/part-payment to be placed on Customer Portal
-
Same day
Request for Term Loan deposit/part payment to be placed on Customer Portal
-
Same day
Request for foreclosure on Customer Portal
-
5
Request for withdrawal to be placed on Customer Portal - Before 5.30 pm
Requests received before 5:30 pm
same day
Request for withdrawal to be placed on Customer Portal - Post 5.30 pm
Request received post 5.30 pm
By 12 noon of next working day