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Parameter
TAT Calculation
TAT
Service Parameters
Acceptance of Proposal
TAT’s to be calculated from
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)
Maximum TAT
2
Service Parameters
Cancellation
TAT’s to be calculated from
From date of receipt of acceptance of request / receipt of documents (whichever is later)
Maximum TAT
4
Service Parameters
Refund of proposal deposit post cancellation of proposal
TAT’s to be calculated from
From date of cancellation / receipt of documents (whichever is later)
Maximum TAT
10
Service Parameters
Grievance - Acknowledgement
TAT’s to be calculated from
From date of receipt of grievance
Maximum TAT
2
Service Parameters
Resolution of Grievance
TAT’s to be calculated from
From date of acceptance of grievance
Maximum TAT
15
Service Parameters
Request for policy servicing (concerning mistakes / non claim)
TAT’s to be calculated from
From date of receipt of request / receipt of mandatory documents (whichever is later)
Maximum TAT
10
Parameter
TAT Calculation
TAT
Service Parameters
Acceptance of Proposal
TAT’s to be calculated from
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)
Maximum TAT
2
Service Parameters
Cancellation
TAT’s to be calculated from
From date of reciept of acceptance of request / reciept of documents (whichever is later)
Maximum TAT
4
Service Parameters
Refund of proposal deposit post cancellation of proposal
TAT’s to be calculated from
From date of cancellation / receipt of documents (whichever is later)
Maximum TAT
15
Service Parameters
Grievance - Acknowledgement
TAT’s to be calculated from
From date of receipt of grievance
Maximum TAT
2
Service Parameters
Resolution of Grievance
TAT’s to be calculated from
From date of acceptance of grievance
Maximum TAT
15
Service Parameters
Request for policy servicing (concerning mistakes / non claim)
TAT’s to be calculated from
From date of receipt of request / receipt of mandatory documents (whichever is later)
Maximum TAT
10
Parameter
TAT Calculation
TAT
Service Parameters
Acceptance of Proposal
TAT’s to be calculated from
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).
Maximum TAT
2
Service Parameters
Cancellation
TAT’s to be calculated from
From date of reciept of acceptance of request / receipt of documents (whichever is later).
Maximum TAT
4
Service Parameters
Refund of proposal deposit post cancellation of proposal
TAT’s to be calculated from
From date of cancellation / receipt of documents (whichever is later).
Maximum TAT
10
Service Parameters
Grievance - Acknowledgement
TAT’s to be calculated from
From date of receipt of grievance.
Maximum TAT
2
Service Parameters
Resolution of Grievance
TAT’s to be calculated from
From date of acceptance of grievance.
Maximum TAT
15
Service Parameters
Request for policy servicing (concerning mistakes / non claim)
TAT’s to be calculated from
From date of receipt of request / receipt of mandatory documents (whichever is later).
Maximum TAT
10
Parameter
TAT Calculation
TAT
Service Parameters
Acceptance of Proposal
TAT’s to be calculated from
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).
Maximum TAT
2
Service Parameters
Cancellation
TAT’s to be calculated from
From date of reciept of acceptance of request / receipt of documents (whichever is later).
Maximum TAT
4
Service Parameters
Refund of proposal deposit post cancellation of proposal
TAT’s to be calculated from
From date of cancellation / receipt of documents (whichever is later).
Maximum TAT
10
Service Parameters
Grievance - Acknowledgement
TAT’s to be calculated from
From date of receipt of grievance.
Maximum TAT
2
Service Parameters
Resolution of Grievance
TAT’s to be calculated from
From date of acceptance of grievance.
Maximum TAT
15
Service Parameters
Request for policy servicing (concerning mistakes / non claim)
TAT’s to be calculated from
From date of receipt of request / receipt of mandatory documents (whichever is later).
Maximum TAT
10
Parameter
TAT Calculation
TAT
Service Parameters
Acceptance of Proposal
TAT’s to be calculated from
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).
Maximum TAT
15
Service Parameters
Cancellation
TAT’s to be calculated from
From date of reciept of acceptance of request / receipt of documents (whichever is later).
Maximum TAT
4
Service Parameters
Refund of proposal deposit post cancellation of proposal
TAT’s to be calculated from
From date of cancellation / receipt of documents (whichever is later).
Maximum TAT
15
Service Parameters
Grievance - Acknowledgement
TAT’s to be calculated from
From date of receipt of grievance.
Maximum TAT
2
Service Parameters
Resolution of Grievance
TAT’s to be calculated from
From date of acceptance of grievance.
Maximum TAT
15
Service Parameters
Request for policy servicing (concerning mistakes / non claim)
TAT’s to be calculated from
From date of receipt of request / receipt of mandatory documents (whichever is later).
Maximum TAT
10
Parameter
TAT Calculation
TAT
Service Parameters
Request to update/change the personal email address on Customer Portal
TAT’s to be calculated from
From date of receipt request or date of requirement called for (whichever is later)
Maximum TAT
5
Service Parameters
Request to update/change your mobile number on Customer Portal
TAT’s to be calculated from
-
Maximum TAT
Same day
Service Parameters
Request to update/change your communication address on Customer Portal
TAT’s to be calculated from
From date of receipt request or date of requirement called for (whichever is later)
Maximum TAT
5
Service Parameters
Request to change the EMI cycle date on Customer Portal*
TAT’s to be calculated from
From date of receipt request or date of requirement called for (whichever is later)
Maximum TAT
5
Service Parameters
Request to change the repayment mode on Customer Portal
TAT’s to be calculated from
From date of receipt request or date of requirement called for (whichever is later)
Maximum TAT
7
Service Parameters
Request for Flexi deposit/part-payment to be placed on Customer Portal
TAT’s to be calculated from
-
Maximum TAT
Same day
Service Parameters
Request for Term Loan deposit/part payment to be placed on Customer Portal
TAT’s to be calculated from
-
Maximum TAT
Same day
Service Parameters
Request for foreclosure on Customer Portal
TAT’s to be calculated from
-
Maximum TAT
5
Service Parameters
Request for withdrawal to be placed on Customer Portal - Before 5.30 pm
TAT’s to be calculated from
Requests received before 5:30 pm
Maximum TAT
same day
Service Parameters
Request for withdrawal to be placed on Customer Portal - Post 5.30 pm
TAT’s to be calculated from
Request received post 5.30 pm
Maximum TAT
By 12 noon of next working day
