Servicing TATs

Acceptance of Proposal

From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)

2 Days

Cancellation

From date of receipt of acceptance of request / receipt of documents (whichever is later)

4 Days

Refund of proposal deposit post cancellation of proposal

From date of cancellation / receipt of documents (whichever is later)

10 Days

Grievance - Acknowledgement

From date of receipt of grievance

2 Days

Resolution of Grievance

From date of acceptance of grievance

15 Days

Request for policy servicing (concerning mistakes / non claim)

From date of receipt of request / receipt of mandatory documents (whichever is later)

10 Days

Acceptance of Proposal

From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)

2 Days

Cancellation

From date of receipt of acceptance of request / receipt of documents (whichever is later)

4 Days

Refund of proposal deposit post cancellation of proposal

From date of cancellation / receipt of documents (whichever is later)

15 Days

Grievance - Acknowledgement

From date of receipt of grievance

2 Days

Resolution of Grievance

From date of acceptance of grievance

15 Days

Request for policy servicing (concerning mistakes / non claim)

From date of receipt of request / receipt of mandatory documents (whichever is later)

10 Days

Acceptance of Proposal

From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)

2 Days

Cancellation

From date of receipt of acceptance of request / receipt of documents (whichever is later)

4 Days

Refund of proposal deposit post cancellation of proposal

From date of cancellation / receipt of documents (whichever is later)

10 Days

Grievance - Acknowledgement

From date of receipt of grievance

2 Days

Resolution of Grievance

From date of acceptance of grievance

15 Days

Request for policy servicing (concerning mistakes / non claim)

From date of receipt of request / receipt of mandatory documents (whichever is later)

10 Days 

Acceptance of Proposal

From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)

2 Days

Cancellation

From date of receipt of acceptance of request / receipt of documents (whichever is later)

4 Days

Refund of proposal deposit post cancellation of proposal

From date of cancellation / receipt of documents (whichever is later)

10 Days

Grievance - Acknowledgement

From date of receipt of grievance

2 Days

Resolution of Grievance

From date of acceptance of grievance

15 Days

Request for policy servicing (concerning mistakes / non claim)

From date of receipt of request / receipt of mandatory documents (whichever is later)

10 Days 

Processing of proposal and communication of decisions including requirements/issuance of policy/cancellation

From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).

15 Days

Obtaining a copy of the proposal form

Date of receipt of request

30 Days

Request for policy servicing (concerning mistakes / non claim/refund of proposal deposit)

From date of receipt of request / receipt of mandatory documents (whichever is later).

15 Days

Raising claim requirements after lodging the claim.

From date of receipt of claim / receipt of mandatory documents (whichever is later).

15 Days

Maturity claim/survival benefi­t/penal interest not paid.

From date of claim / receipt of documents (whichever is later).

15 Days

Death claim settlement without investigation requirement

From date of receipt of claim / receipt of mandatory documents (whichever is later).

30 Days

Death claim settlement/repudiation with investigation requirement.

From date of receipt of claim / receipt of mandatory documents (whichever is later).

120 Days

Grievance - Acknowledgement

From date of receipt of grievance.

3 Days

Resolution of Grievance

From date of acceptance of grievance.

15 Days

Request to update/change the personal email address on Customer Portal

From date of receipt request or date of requirement called for (whichever is later)

2 Days

Request to update/change your mobile number

From the date of receipt

3 Days

Request to update/change your communication address

From date of receipt request or date of requirement called for (whichever is later)

2 Days

Request to change the EMI cycle date (From 5th to 2nd only)

From date of receipt request or date of requirement called for (whichever is later)

3 Days

Request to change the repayment mode

From date of receipt request or date of requirement called for (whichever is later)

15 Days

Request for part-payment on Customer Portal

From date of receipt request

24 Working Hours

Request for part payment with cheque at branch

From date of receipt request at branch

5 Days

Request for foreclosure with online payment

From date of receipt request

24 Working Hours

Request for foreclosure with cheque or DD payment at branch

From date of receipt request at branch

5 Days

Request for withdrawal placed

Request received within or post Business Hours (08:00 am to 06:30 pm)

24 Working Hours