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- Servicing TATs
- Servicing Process
- Grievance Redressal
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Parameter
TAT Calculation
TAT
Acceptance of Proposal
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)
2
Cancellation
From date of receipt of acceptance of request / receipt of documents (whichever is later)
4
Refund of proposal deposit post cancellation of proposal
From date of cancellation / receipt of documents (whichever is later)
10
Grievance - Acknowledgement
From date of receipt of grievance
2
Resolution of Grievance
From date of acceptance of grievance
15
Request for policy servicing (concerning mistakes / non claim)
From date of receipt of request / receipt of mandatory documents (whichever is later)
10
Parameter
TAT Calculation
TAT
Acceptance of Proposal
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later)
2
Cancellation
From date of reciept of acceptance of request / reciept of documents (whichever is later)
4
Refund of proposal deposit post cancellation of proposal
From date of cancellation / receipt of documents (whichever is later)
15
Grievance - Acknowledgement
From date of receipt of grievance
2
Resolution of Grievance
From date of acceptance of grievance
15
Request for policy servicing (concerning mistakes / non claim)
From date of receipt of request / receipt of mandatory documents (whichever is later)
10
Parameter
TAT Calculation
TAT
Acceptance of Proposal
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).
2
Cancellation
From date of reciept of acceptance of request / receipt of documents (whichever is later).
4
Refund of proposal deposit post cancellation of proposal
From date of cancellation / receipt of documents (whichever is later).
10
Grievance - Acknowledgement
From date of receipt of grievance.
2
Resolution of Grievance
From date of acceptance of grievance.
15
Request for policy servicing (concerning mistakes / non claim)
From date of receipt of request / receipt of mandatory documents (whichever is later).
10
Parameter
TAT Calculation
TAT
Acceptance of Proposal
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).
2
Cancellation
From date of reciept of acceptance of request / receipt of documents (whichever is later).
4
Refund of proposal deposit post cancellation of proposal
From date of cancellation / receipt of documents (whichever is later).
10
Grievance - Acknowledgement
From date of receipt of grievance.
2
Resolution of Grievance
From date of acceptance of grievance.
15
Request for policy servicing (concerning mistakes / non claim)
From date of receipt of request / receipt of mandatory documents (whichever is later).
10
Parameter
TAT Calculation
TAT
Processing of proposal and communication of decisions including requirements/issuance of policy/cancellation
From date of receipt of the proposal or the date of receipt of any requirement called for (whichever is later).
15 days
Obtaining a copy of the proposal form
Date of receipt of request
30 days
Request for policy servicing (concerning mistakes / non claim/refund of proposal deposit)
From date of receipt of request / receipt of mandatory documents (whichever is later).
15 days
Raising claim requirements after lodging the claim.
From date of receipt of claim / receipt of mandatory documents (whichever is later).
15 days
Maturity claim/survival benefit/penal interest not paid.
From date of claim / receipt of documents (whichever is later).
15 days
Death claim settlement without investigation requirement
From date of receipt of claim / receipt of mandatory documents (whichever is later).
30 days
Death claim settlement/repudiation with investigation requirement.
From date of receipt of claim / receipt of mandatory documents (whichever is later).
120 days
Grievance - Acknowledgement
From date of receipt of grievance.
3 days
Resolution of Grievance
From date of acceptance of grievance.
15 days
Parameter
TAT Calculation
TAT
Request to update/change the personal email address on Customer Portal
From date of receipt request or date of requirement called for (whichever is later)
2 days
Request to update/change your mobile number
From the date of receipt
3 days
Request to update/change your communication address
From date of receipt request or date of requirement called for (whichever is later)
2 days
Request to change the EMI cycle date (From 5th to 2nd only)
From date of receipt request or date of requirement called for (whichever is later)
3 days
Request to change the repayment mode
From date of receipt request or date of requirement called for (whichever is later)
15 days
Request for part-payment on Customer Portal
From date of receipt request
24 working hours
Request for part payment with cheque at branch
From date of receipt request at branch
5 Days
Request for foreclosure with online payment
From date of receipt request
24 working hours
Request for foreclosure with cheque or DD payment at branch
From date of receipt request at branch
5 Days
Request for withdrawal placed
Request received within or post Business Hours (08:00 am to 06:30 pm)
24 working hours
