Anyone who is a legal citizen of the country can freely enrol themselves with the UIDAI to obtain an Aadhaar card. UIDAI has established multiple contact centres to resolve issues and questions regarding Aadhaar updates, enrolment, and other services. For any queries, you may contact the Aadhaar customer care by dialling the Aadhaar helpline number 1947 or 1800 300 1947. Alternatively, you can also contact Aadhaar customer care via email or through their social media handles.

UIDAI has several regional offices across the country. Here is a list of all the UIDAI regional offices along with their contact numbers, email IDs and postal addresses.

You can contact Aadhaar customer care both online and offline for grievance redressal.

Online Method

• Step 1: Visit the official UIDAI website - uidai.gov.in

• Step 2: Select the “Grievance” option on the homepage.

• Step 3: Now, click on the “Lodge Public Grievance” option.

• Step 4: Fill in all the necessary details in the form on the next page that opens.

• Step 5: Finally, click on “Submit”.

• Step 6: You will shortly receive a text message and an email with an update on your request.

Offline Method

You may also call the Aadhaar customer care or shoot an email detailing your grievance.

Postal Method

You can also mail your grievance via post to either the UIDAI head office or to any of their regional offices (addresses mentioned above).

Aadhaar Redressal Process

Once you submit your grievance, UIDAI initiates a chain of steps to resolve your issue:

• Step 1: Clearance is taken from the Deputy Director (UIDAI Public Grievance Officer).

• Step 2: After receiving approval from the Deputy Director, the matter is investigated and forwarded to the appropriate regional office.

• Step 3: Following that, the assigned regional office looks into the issue and gets it resolved.

Here are the steps to register a complaint online through the resident portal:

• Step 1: Visit pgportal.gov.in to submit your grievances so that they can be answered at the earliest.

• Step 2: Fill up an application form along with the requested personal data, enrolment ID, location, and complaint information.

• Step 3: Submit the form.

• Step 4: You will receive an email or text message with an update about your request on your registered mobile number/email address. You can file your complaint online against:

1. Aadhaar card generation failure

2. Enrolment and operator agencies

As mentioned above, if you have any kind of concerns related to your Aadhaar card, you can contact the Unique Identification Authority of India (UIDAI) through their toll-free number, social media, or through email to raise any concerns, provide any feedback, or seek any clarifications. The toll-free number for UIDAI is 1947 or 18003001947.

Having an Aadhaar card is mandatory. Also, it is the most important document that is used as identity and address proof while applying for a house loan. If you are looking for a home loan, you may visit the Bajaj Markets website, which has partnered with several lenders who offer home loans at lucrative interest rates.