Bajaj Finserv Customer Care

Bajaj Finserv Customer Care

With its ‘customer-first’ approach offers the best-in-class services and products, made available to you at the click of a button. You can use your card on any of our dealer stores. Our promise of providing a seamless experience extends to post-sales services and encompasses a robust Bajaj Finserv Customer Care framework where you can reach out for assistance for several issues – anytime, anywhere

With our digital channels, you get access to account-related information and seek assistance related to purchase, payments, billing, after-sale services and more – from the comfort of your home. If you face any issues, the Bajaj Finance Helpline number and customer care service is just a call away.

Here’s how you can access Bajaj Finserv Customer Care & Helpline

1. Write to us:

Reach out to us via email on wecare@bajajfinserv.in  and get answers to your product and service-related issues.

2. Talk to us

Prefer speaking to one of our experienced customer service representatives? Call the Bajaj Finserv Customer Care Helpline Number 08698010101 and have your queries resolved.

3. Chatbot Services

Taking Bajaj Finance Customer Care to the next level, our Chatbot ‘YARA’ is available round-the-clock to deal with your queries.

4. Download our App

Trust us when we say, it doesn’t get any better than this. Our Finserv MARKETS App gives Bajaj Finserv Customers access to account details, purchase and billing information, EMI reminders and much more!

5. Text us

You can also get assistance via SMS. Just text ‘Help’ to our Bajaj Finserv Helpline Number +91 9227564444.

Grievance Redressal

We promise to resolve issues/queries that are raised by customers within 10 working days.

If you’ve already raised an issue through the Bajaj Finserv helpline and haven’t received any response within the said timeframe or the resolution provided is not satisfactory, send us an email on grievanceredressalteam@bajajfinserv.in. The issue raised in the email will be addressed by our Grievance Redressal Officer who will provide an impartial resolution for the same.

If you do not hear from our Grievance Redressal Officer within 3 working days, you can escalate the issue to our National Customer Experience Head. You can reach out to him by sending an email to customerexperiencehead@bajajfinserv.in. Typically, it takes around 1 month to get a resolution. However, if you don’t receive any response, your next course of action will include appealing to the Officer-in-Charge of the Regional Office of DNBS at Reserve Bank of India.