Bajaj Finserv with its ‘customer-first’ approach offers the best-in-class services and products, made available to you at the click of a button. Our promise of providing a seamless experience extends to post-sales services and encompasses a robust customer care framework where you can reach out for assistance for several issues – anytime, anywhere! With our digital channels, you get access to account-related information and seek assistance related to purchase, payments, billing, after-sales services and more – from the comfort of your home. If you face any issues, the Bajaj Finserv customer service team is just a call away.
Bajaj Finserv Service Portal is a fully featured platform available for its customers. If you are an existing customer of Bajaj Finserv, using this platform, you can easily make online transactions, monitor EMIs, track insurance details, download statements, and much more. You can log in to your Service Portal in a few easy steps.
Steps to Log in to Bajaj Finserv App / Website
Visit Bajaj Finserv’s official website and click on ‘Sign In’ or download our app from Play Store/ App Store.
Enter your 10-digit registered mobile number, email ID or date of birth, and click on ‘Get OTP’.
Verify by entering the OTP and then click on ‘Submit’ to log in. Once you log in, you can find the complete information of your account in one place.
If you face any issues while logging in, you can reach out to us by calling on Bajaj Finserv Customer Care Number.
You can easily update your details by following a few simple steps.
Change or Update Mobile Number / Email ID
Easily update your registered mobile number or email id in the Bajaj Finserv App or service portal:
Log in using your registered mobile number/email and OTP
Verify your details by entering your date of birth Commented [AA1]: Maintain consistency through the document
Go to Services - Your Account - Manage Your Profile
Under Personal information, tap Edit in the Mobile Update or Email Update section
Validate your date of birth using your PAN, EMI Network Card, or bank account number
Enter your new mobile number/ email address
Once completed, you will receive a confirmation SMS on your registered mobile number.
Change or Update Saved Address
Change your saved address by following these steps:
Log in using your registered mobile number/email and OTP
Verify your details by entering your date of birth
Go to Services - Your Account - Manage Your Profile
Under Saved Address Information, tap Edit in the Address Update section
Validate your details using your PAN, EMI Network Card, or bank account number
Update your address via the DigiLocker process
A confirmation SMS will be sent to your registered number within two business days.
In a few simple steps, you can download all your loan and FD-related documents from Bajaj Finserv app or website.
Documents Related to Loan
To get an account statement, repayment schedule, loan interest certificate, foreclosure letter, or no dues certificate follow these steps.
Sign-in to the Bajaj Finserv Portal or App
Go to 'Menu'
Click on 'Bank details/ Documents'
Tap on 'Document Centre'
Select the loan account number for which you want to download document
Select the document you need and simply click to download it
1. Chat Services
For quick assistance to your queries, just click on the Chat icon and get answers in an instant.
2. Bajaj Finserv Customer Care Number
Prefer speaking to one of our experienced customer service representatives? Call the Bajaj Finserv Customer Care Helpline Number at +91 8698010101 and have your queries resolved.
If you have already raised an issue through the Bajaj Finserv helpline and have not received any response within the said time, or the resolution provided is not satisfactory, send us an email on grievanceredressalteam@bajajfinserv.in. The issue raised in the email will be addressed by our Grievance Redressal Officer, who will provide an impartial resolution for the same.
In case you are not satisfied with the resolution provided by our Grievance redressal executive, you can reach out to the Nodal Officers for which the details are given below:
Principal Nodal Officer - Mr. Rinku Anand Bajaj Finance Limited, A -wing 2nd Floor, Mantri Business Park, Viman Nagar, Pune, Maharashtra – 411 014
Contact details: 079-712-68594
Email - ospno@bajajfinserv.in
LSP Nodal Grievance Redressal Officer - Rajeev Chauhan
Contact details: 020-71877021, 7066114134 (Monday to Friday - 10 AM to 6 PM)
Email ID: grievance.officer@bajajfinservdirect.in
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