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Bajaj Finserv Customer Care

Bajaj Markets with its ‘customer-first’ approach offers the best-in-class services and products, made available to you at the click of a button. You can use your card on any of our dealer store. Our promise of providing a seamless experience extends to post-sales services and encompasses a robust Bajaj Finserv Customer Care framework where you can reach out for assistance for several issues – anytime, anywhere!

With our digital channels, you get access to account-related information and seek assistance related to purchase, payments, billing, after-sale services and more – from the comfort of your home. If you face any issues, the Bajaj Finance Helpline number and customer care service is just a call away.

Here’s how you can reach out for Bajaj Finserv Customer Care & Helpline

1. Write to us

Reach out to us via email on wecare@bajajfinserv.in  and get answers to your product and service-related issues.

 2. Bajaj Finserv Customer Care Number

Prefer speaking to one of our experienced customer service representatives? Call the Bajaj Finserv Customer Care Helpline Number 08698010101 and have your queries resolved.

3. Chatbot Services

Taking Bajaj Finance Customer Care to the next level, our Chatbot ‘YARA’ is available round-the-clock to deal with your queries.

4. Download our App

Trust us when we say, it doesn’t get any better than this. Our Bajaj Markets App gives Bajaj Finserv Customers access to account details, purchase and billing information, EMI reminders and much more!

5. Text us

You can also get assistance via SMS. Just text ‘Help’ to our Bajaj Finserv Helpline Number +91 9227564444.

How to Login to Bajaj Finserv Customer Portal?

Bajaj Finserv Customer Portal is a fully-featured platform available for its customers. If you are an existing customer of Bajaj Finserv, using this platform, you can easily make online transactions, monitor EMIs, track insurance details, download statements, and much more.

You can log in to your Customer Portal in a few easy steps.

Steps to Log In to Customer Portal

  • Step 1: Visit Bajaj Finserv’s official website www.bajajfinserv.in, then go to ‘My Account’ and click on ‘Sign In’

  • Step 2: On the login page, enter your 10-digit registered mobile number, email ID or date of birth, and click on ‘Get OTP’

  • Step 3: Verify by entering the OTP and then click on ‘Submit’ to log in.

Once you log in, you can find the complete information of your account in one place. If you face any issues while logging in, you can reach out to us by calling on Bajaj Finserv EMI Network Card Customer Care Number.

Grievance Redressal

Bajaj Markets promises to resolve issues/queries that are raised by customers within 10 working days.

If you’ve already raised an issue through the Bajaj Finserv helpline and haven’t received any response within the said timeframe, or the resolution provided is not satisfactory, send us an email on grievanceredressalteam@bajajfinserv.in. The issue raised in the email will be addressed by our Grievance Redressal Officer who will provide an impartial resolution for the same.

If you do not hear from our Grievance Redressal Officer within 3 working days, you can escalate the issue to our National Customer Experience Head. You can reach out to him by sending an email to customerexperiencehead@bajajfinserv.inTypically, it takes around 1 month to get a resolution. However, if you don’t receive any response, your next course of action will include appealing to the Officer-in-Charge of the Regional Office of DNBS at Reserve Bank of India.

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How to Update Your Details on the Customer Portal?

You can easily update your details using the Bajaj Finserv’s Customer Portal in a few simple steps.

Change/update Mobile Number and/or Email ID

  • Step 1: Log in to your Customer Portal/My Account.

  • Step 2: Go to ‘My Profile’, and select ‘Update contact details’.

  • Step 3: Click on ‘Edit Details’ and select the detail you wish to update.

  • Step 4: Provide valid identity proof and enter your 10-digit registered mobile number.

  • Step 5: Verify using the OTP and submit the request.

It takes up to 24 hours to process the request. Once completed, you will receive a confirmation SMS on your registered mobile number.

Change/update Address

  • Step 1: Log in to your Customer Portal/My Account.

  • Step 2: Go to ‘Update Profile Details’.

  • Step 3: Click on ‘Edit Details’ and select ‘Address’.

  • Step 4: Click on ‘Update KYC’ and then begin the KYC Verification Process by confirming when prompted. You will be redirected to the previous page.

  • Step 5: On this page, enter the new address.

  • Step 6: Upload a supporting document like Aadhar, Passport, Driving Licence, etc as proof of the new address.

  • Step 7: Enter your 10-digit registered mobile number.

  • Step 8: Verify using OTP and submit the request.

It takes up to 2 working days to process the request. Once completed, you will receive a confirmation email and SMS on your registered email ID and mobile number respectively. In case of any queries, you can contact Bajaj Finserv EMI Network Card Customer Care.

How to Download Documents from Customer Portal?

In a few simple steps, you can download all your loan and FD-related documents from Bajaj Finserv’s Customer Portal.

Documents Related to Loan

To get an account statement, repayment schedule, loan interest certificate, foreclosure letter, or no dues certificate follow these steps.

 

  • Step 1: Log in to the Customer Portal/My Account.

  • Step 2: Go to the ‘My Relations’ tab and click on ‘E-Statements’.

  • Step 3: Select the documents you need from the list and simply click on the ‘Download’ button.

Documents Related to Fixed Deposit

To get Form 15G or 15H Acknowledgement, FD interest certificate or FD receipt follow these steps.

 

  • Step 1: Log in to your Customer Portal/My Account.

  • Step 2: Go to the ‘My Relations’ tab and click on ‘Fixed Deposits’.

  • Step 3: Select the documents you need from the list and simply click on the ‘Download’ button.

For any queries, call us on the Bajaj Finserv EMI Network Card Customer Care Number.