The Niva Bupa Health Insurance Company was founded in 2008. Since then, an important pillar holding this insurance company upright is its customer services team. The Niva Bupa Health Insurance customer care services can enhance a policyholder’s experience greatly, with undivided attention and unwavering support.
You can get in touch with them through helpline numbers, email, post, their mobile app, and website. Regardless of the manner of contact, you can rest assured knowing that your queries and grievances are in professional and capable hands.
How Can You Contact the Niva Bupa Health Insurance Team
Here are all the ways in which you can establish contact with the Niva Bupa Health Insurance team.
1. Niva Bupa Customer Care Number
You can give a call to the following contact number in order to get in touch with Niva Bupa Health Insurance.
Niva Bupa Helpline Number (24x7): 1860-500-8888
Note: This is operational 24/7 for claims-related queries including holidays. For other service queries, it is operational from 9:00 a.m. to 9:00 a.m. excluding Sundays and holidays.
2. Niva Bupa Insta Assist
This is a unique feature available on the Niva Bupa Health Insurance website. You can visit Niva Bupa’s Customer Service Section on the home page or visit https://rules.nivabupa.com/customer-service/ to access self service features and log service requests.
3. Niva Bupa Mobile Application
You can download the Niva Bupa mobile application to make your claims and renewal process smooth and hassle-free. This app is available to download on the Google Play Store and the Apple Store.
Grievance Redressal Through Niva Bupa Health Insurance
Here are the four levels of escalating your grievances through Niva Bupa Health Insurance.
Step 1
Niva Bupa Health Insurance Customer Care Number: 1860-500-8888
Their website: https://rules.nivabupa.com/customer-service/
Write to them: Niva Bupa Health Insurance Company Limited, Logix Infotec Park, D-5, 2nd Floor, Sector-59,Noida Pin Code - 201301, Near Noida Sector 59 Metro Station
Step 2: If your grievance isn’t resolved at level 1, write to the following email address.
Niva Bupa Grievance Redressal Email ID: GrievanceRedressal@nivabupa.com
Step 3: If level 2 brings you disappointment when it comes to your grievances, feel free to write to Niva Bupa’s Grievance Redressal Officer on the following email address.
Niva Bupa Grievance Redressal Officer Email Address: GRO@nivabupa.com
Step 4: Should your grievance continue to remain unresolved at this point, you can contact the Ombudsman of your region or write to the Insurance Regulatory and Development Authority of India (IRDAI).
Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) (IRDAI Registration No. 145). ‘Bupa’ and ‘HEARTBEAT’ logo are registered trademarks of their respective owners and are being used by Niva Bupa Health Insurance Company Limited under license. Registered office:- C-98, First Floor, Lajpat Nagar, Part 1, New Delhi - 110024; Fax: +911141743397; Customer Helpline: 1860-500-8888; www.nivabupa.com. CIN: U66000DL2008PLC182918. For more details on risk factors, terms and conditions please read the sales brochure carefully before concluding sales.* Niva Bupa processes pre-auth requests within 30 minutes for all active policies, subject to receiving all documents and information(s) up to Niva Bupa’s satisfaction. The above commitment doesn’t include pre-authorization settlement at the time of discharge or system outage.
Bajaj Finserv Direct Limited is a registered corporate agent of Niva Bupa Health Insurance Company Ltd. For Bajaj Finserv Direct Limited, IRDAI Registration Number CA0551.
