What is an Online E-Challan?


A traffic violation is a common thing. However, the police and traffic management professionals need to be strict to avoid such incidents on the road. The same is imperative to maintain an effective and healthy traffic system in the country. The system of digital e-challan began with Parivahan. As per this system, several cameras were installed on the roads, at junctions and signals to monitor traffic violations. By using the images captured on these cameras, the E-Challan system finds the vehicle number of the offenders. Then, it sends a challan digitally to the mobile number of the owner of the vehicle. People can use the website or app to track their challans online easily.


Vehicle owners who are observed violating traffic rules are penalised for breaking the law. They get an e-challan issued against them. Due to the digital system, the traffic police are now able to manage things better. They can remotely fine the wrongdoers and track the challans issued by them more efficiently.

What is a Wrong E-Challan?

If you have got an e-challan, which you think is wrong, then there is no need to panic. You can file a traffic challan complaint. To do this, you just need to follow a very simple process. Here is everything you need to know about an e-challan complaint. 


A wrong E-Challan is issued when the driver of the vehicle has not committed a traffic violation but still receives a challan against them. To contest a wrong e-challan, the vehicle owner can raise a complaint and claim that the traffic violation issued to them was not committed. For this, they need to present evidence of their innocence. With this evidence, the individual can speak to the traffic police and raise a complaint using the Grievance System.


If an e-challan has any technical problem, the vehicle owner can point it out too. They can do so by sending an email to helpdesk-echallan@gov.in. They can also call on the following number 0120-2459171 between 6:00 a.m. and 10:00 p.m.


You can easily raise an e-challan complaint if you have received a challan on a traffic violation wrongfully. It may take up to 15 days for them to consider your grievance and report back to you.

How to File Complaint Online against a Wrong E-Challan

The Ministry of Road Transport and Highways has provided people with the facility to complain against a wrong traffic challan being issued. Follow these simple steps to raise a complaint against a wrong challan:


Step 1:  As per the Ministry of Road Transport and Highways, you get a direct link to the official portal to file an e-challan complaint. You need to visit the official website of E-challan - Digital Traffic/Transport Enforcement Solution at: echallan.parivahan.gov.i


Step 2: Now that you have opened the link successfully, you need to click on compliant. Look for the Grievance System page. The direct link to the page is: echallan.parivahan.gov.in/gsticket/


Step 3: Upon visiting this link, you need to log into your account. You must enter all the information correctly including your name, your contact number, your challan number which you would have received on your registered mobile number.


Step 4: After filling in all the necessary details, you have to upload the proof of the e-challan complaint. For this, use the upload option and fill in the Captcha code correctly.


Step 5: Once the uploading process is complete, the last and final step is to click on the Submit button.


Now, you know how to file a wrong e-challan complaint. These steps will ensure that your complaint for the e-challan number has been successfully done. The traffic police department will evaluate the submitted e-challan complaint. After checking the same on the grievance system, the department will provide you with an update soon.


The E-Challan portal works the same for every state in the country. The traffic police as well as the vehicle owners from any state can track their challan there. You can also view the ticket status on the grievance system. To do so, 


  • First, you need to open the Parivahan Grievance Ticket Status

  • Then, open the webpage https://echallan.parivahan.gov.in/gsticket/ in your browser

  • Scroll down and find the tab that says ‘Ticket Status’. Click on this. 

  • Mention your e-ticket number and fill in the Captcha code. 

  • Now click on ‘Check the Status’

  • You will get the latest status of the grievance displayed on the screen. 


At times, the traffic police misinterprets the vehicle number from the installed cameras. Usually, the cameras capture the correct traffic rule violators. However, sometimes, the E-vehicle number is blurred, and therefore, the challan is issued wrongly to another vehicle number. This is when the vehicle owner must submit the e-challan complaint. Just like it is important to get a motor insurance plan, it is also essential to report a wrong E-challan.

FAQs on Complaints Against Wrong E-Challan

  • ✔️I have received a wrong e-challan, what can I do?

    You can register a complaint for receiving the wrong e-challan. Open the official website of E-Challan - echallan.parivahan.gov.in, fill in the necessary details and submit the complaint.

  • ✔️What information is needed to file the complaint?

    You must enter the details such as your name, your contact number, your challan number, etc. You would have received these on your registered mobile number.

  • ✔️Do I need proof of innocence?

    Along with the necessary personal and vehicle details, you also need to submit the proof of your innocence along with the complaint.