E-Quote Generation on Digital Platform
The E-Quote for the customer is generated once he/she fills up the basic details like Travel Date, Countries travelling to and Age.
Redirection to Payment Gateway
Customer is redirected to the payment gateway (PG) page and premium payment is made by him/her. Customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website. This might change from time to time. Once customer has made the payment online, he/she would be directed to complete the next steps of Fill Proposal form.
Change in Date Of Birth
How to Raise a Request
Link for the request to correct your date of birth to be placed on website is provided below. This will be evaluated by the underwriters and may call for additional premium / medicals.
Documents Required
1. Request on portal / website
2. Date of birth proof
Turn Around Time
10 Days
Change in Name
How to Raise a Request
Link for the request to correct name to be placed on website is provided below. This will be evaluated by the underwriters and may call for additional information.
Documents Required
1. Request on portal / website
2. Date of birth proof
Turn Around Time
10 Days
Change in Travel Dates
How to Raise a Request
Link for the request to change travel dates is provided below.
Documents Required
1. No additional documents needed. Just raise a request on portal / website.
Turn Around Time
5 Days
Change in Passport Details
How to Raise a Request
Link for the request to change passport details is provided below.
Documents Required
1. Request on portal / website
2. Scanned copy of passport.
Turn Around Time
10 Days
Change in Email
How to Raise a Request
Link for the request to change email address is provided below.
Documents Required
1. No additional documents needed. Just raise a request on portal / website.
Turn Around Time
5 Days
Change in Mobile
How to Raise a Request
Link for the request to change mobile number is provided below.
Documents Required
1. No additional documents needed. Just raise a request on portal / website.
Turn Around Time
5 Days
Cancellation request - BEFORE Policy Start
How to Raise a Request
Write email with policy details to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and there may be some charges that would be deducted.
Documents Required
1. Email to insurance company
Turn Around Time
10 Days
Cancellation request - AFTER Policy Start date(where insured has not travelled)
How to Raise a Request
Write email with policy details and reason for policy cancellation to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.
Documents Required
1. Request on portal / website
2. Proof that insured has not travelled
3. Photo copy / scan of passport including the empty pages
4. Visa rejection letter incase visa refusal by embassy
Turn Around Time
2 Days
Cancellation request - AFTER policy start date (where insured has travelled and returened before policy end date)
How to Raise a Request
Write email with policy details to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and refund amount basis the number of days policy has been utilized. There may be requirement of additional documents.
Documents Required
1. Email to insurance company
Turn Around Time
10 Days
E-Quote Generation on Digital Platform
The E-Quote for a customer is generated once he/she fills up the basic details like number of people, Name, Gender, Mobile No., DOB & Pin Code.
Redirection to Payment Gateway
Customer is directed to complete the next steps of Fill Proposal form. Once completed he/ she is redirected to the payment gateway (PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website.
Servicing Process - Health
Raise Request |
How to Raise Request
|
Documents Required |
Turn Around Time |
Change in Date of Birth |
Raise a request through Mobile App (This will be evaluated by the underwriters and may call for additional premium / medicals.) |
Date of birth proof (PAN Card, Govt ID with full DOB) |
10 days |
Change in Name |
Raise a request through Mobile App |
dentity Proof (PAN Card, Aadhar Card) |
10 days |
Change in Family Members/ Policy Details/ Email/ Mobile Number |
Raise a request through Mobile App |
No additional documents needed. Just raise a request. |
5 days |
Cancellation request - BEFORE Policy Start |
Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Payment Receipt Reason for cancellation |
10 days |
Cancellation request - AFTER Policy Start |
Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Policy Document Reason for cancellation |
10 days |
Service Process - Cyber Insurance policies
Change in Date Of Birth
How to raise a request
CUSTOMER PORTAL
1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'RAISE A REQUEST' from left side menu
4) Click on 'Raise a request'
5) Select Product as “Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type (Choose from DropDown)
9) Select Policy number
10) Add request comment
11) Add attachment for Date of Birth correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
MOBILE APPLICATION
1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts" and go on "Servicing" tab
4) Click on "RAISE NEW SERVICE REQUEST"
5) Select Product as "Insurance"
6) Select Product Type as "Cyber Safe Insurance"
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type "Date of Birth Correction"
9) Select Policy number
10) Add request comment
11) Add attachment for Date of Birth correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
YARA (BOT)
1) Select "My Account" and click on "Login"
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Raise a Service Request" and click on "Lets get Started"
5) Select Product as "Insurance"
6) Select Product Type as "Cyber Safe Insurance"
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type "Date of Birth Correction"
9) Select Policy number
10) Add request comment
11) Add attachment for Date of Birth correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
Documents Required
Date of birth proof (PAN Card)
Turn Around Time
7 WORKING DAYS
How to raise a request
CUSTOMER PORTAL
1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'RAISE A REQUEST' from left side menu
4) Click on 'Raise a request'
5) Select Product as “Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type as “Name Correction”
9) Select Policy number
10) Add request comment
11) Add attachment for Name correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
MOBILE APPLICATION
1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts" and go on "Servicing" tab
4) Click on "RAISE NEW SERVICE REQUEST"
5) Select Product as "Insurance"
6) Select Product Type as "Cyber Safe Insurance"
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type as "Name Correction"
9) Select Policy number
10) Add request comment
11) Add attachment for Name correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
YARA (BOT)
1) Select "My Account" and click on "Login"
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Raise a Service Request" and click on "Lets get Started"
5) Select Product as "Insurance"
6) Select Product Type as "Cyber Safe Insurance"
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type as "Name Correction"
9) Select Policy number
10) Add request comment
11) Add attachment for Name correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
Documents Required
2. Identity Proof
Turn Around Time
5 working days
How to raise a request
CUSTOMER PORTAL
1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'RAISE A REQUEST' from left side menu
4) Click on 'Raise a request'
5) Select Product “ Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my Policy Information"
8) Select Request Sub type as “Cancel My Policy”
9) Select Policy number
10) Add request comment
11) Add request comment with reason for Policy cancellation
12) Click on Submit
MOBILE APPLICATION
1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts" and go on "Servicing" tab
4) Click on "RAISE NEW SERVICE REQUEST"
5) Select Product “ Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my Policy Information"
8) Select Request Sub type as “Cancel My Policy”
9) Select Policy number
10) Add request comment
11) Add request comment with reason for Policy cancellation
12) Click on Submit
YARA (BOT)
1) Select "My Account" and click on "Login"
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Raise a Service Request" and click on "Lets get Started"
5) Select Product “ Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my Policy Information"
8) Select Request Sub type as “Cancel My Policy”
9) Select Policy number
10) Add request comment
11) Add request comment with reason for Policy cancellation
12) Click on Submit
Documents Required
Policy cannot be cancelled beyond free look period
Turn Around Time
10 working days
E-Quote Generation on Digital Platform
The E-Quote for a customer is generated once he/she fills up the basic details like number of people, Name, Gender, Mobile No., DOB & Pin Code.
Redirection to Payment Gateway
Customer is directed to complete the next steps of Fill Proposal form. Once completed he/ she is redirected to the payment gateway (PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website.
Servicing Process - Health
Raise Request |
How to Raise Request
|
Documents Required |
Turn Around Time |
Change in Date of Birth |
Raise a request through Mobile App (This will be evaluated by the underwriters and may call for additional premium / medicals.) |
Date of birth proof (PAN Card, Govt ID with full DOB) |
10 days |
Change in Name |
Raise a request through Mobile App |
dentity Proof (PAN Card, Aadhar Card) |
10 days |
Change in Family Members/ Policy Details/ Email/ Mobile Number |
Raise a request through Mobile App |
No additional documents needed. Just raise a request. |
5 days |
Cancellation request - BEFORE Policy Start |
Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Payment Receipt Reason for cancellation |
10 days |
Cancellation request - AFTER Policy Start |
Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Policy Document Reason for cancellation |
10 days |
E Quote Generation on Digital Platform
The E-Quote for a customer is generated once he/she fills up the basic details like DOB, Gender & Cover Amount.
Redirection to Payment Gateway
The customer is redirected to the payment gateway ( PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website. This might change from time to time. Once the customer has made the payment online, he/she would be directed to complete the next steps i.e. Fill Proposal form, Upload Documents & Schedule Medical (if applicable).
Document Upload
Once the complete form is filled, mandatory documents to be uploaded for processing of proposal.
Future Payments
Standing instruction option / E- Mandate / E- Nach registration on the digital platform is available to pay future renewal premiums.
Servicing Process - Life Insurance
Raise Request |
How to Raise Request
|
Documents Required |
Turn Around Time |
Change in Date of Birth |
Raise a request through Mobile App (This will be evaluated by the underwriters and may call for additional premium / medicals.) |
Date of birth proof (PAN Card, Govt ID with full DOB) |
10 days |
Change in Name |
Raise a request through Mobile App |
dentity Proof (PAN Card, Aadhar Card) |
10 days |
Change in Family Members/ Policy Details/ Email/ Mobile Number |
Raise a request through Mobile App |
No additional documents needed. Just raise a request. |
5 days |
Cancellation request - BEFORE Policy Start |
Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Payment Receipt |
5 days |
Cancellation request - AFTER Policy Start |
Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Policy Document |
10 days |
Servicing Process - Loans
Request on CUSTOMER PORTAL LINK/Mobile App/Bot 'YARA'
Query |
Process |
Customer Portal |
Mobile App |
YARA (BOT) |
|
Customer Portal - Update Personal Email ID |
1 |
How to Raise a Request |
1) Login to customer portal with your registered contact number and date of birth |
1) Login to mobile app with your registered contact number and date of birth |
1) Select "Service" and click on "Login" |
2 |
Documents Required |
Govt ID proof |
|||
3 |
TAT |
02 Working Days |
|||
Customer Portal - Change in Mobile Number |
1 |
How to Raise a Request |
1) Login to customer portal with your registered contact number and date of birth |
1) Login to mobile app with your registered contact number and date of birth |
1) Select "Service" and click on "Login" |
2 |
Documents Required |
Govt ID proof with contact number |
|||
3 |
TAT |
03 Working Days |
|||
Repayment- Missed EMI Payment |
1 |
How to make a missed EMI Payment |
1) Login to customer portal with your registered contact number and date of birth |
1) Login to mobile app with your registered contact number and date of birth |
1) Select "Service" and click on "Login |
2 |
Documents Required |
No Documents Required |
|||
3 |
TAT |
24 Working Hours |
|||
Repayment- Change of mandate bank (mandate swapping) |
1 |
How to Raise a Request |
1) Login to customer portal with your registered contact number and date of birth |
1) Login to mobile app with your registered contact number and date of birth |
1) Select "Service" and click on "Login |
2 |
Documents Required |
Scan cheque copy and last 2 months bank statement |
|||
3 |
TAT |
05 Working Days |
|||
Repayment- Flexi Deposit /Part Payment |
1 |
How to Deposit / make Part Payment |
1) Login to customer portal with your registered contact number and date of birth |
1) Login to mobile app with your registered contact number and date of birth |
1) Select "Service" and click on "Login |
2 |
Documents Required |
No Documents Required |
|||
3 |
TAT |
24 working hours |
|||
Repayment- Term loan Deposit /Part Payment |
1 |
How to Deposit / make Part Payment |
1) Login to customer portal with your registered contact number and date of birth |
1) Login to mobile app with your registered contact number and date of birth |
1) Select "Service" and click on "Login |
2 |
Documents Required |
No Documents Required |
|||
3 |
TAT |
24 Working Hours |
|||
Repayment- Foreclosure/Loan closure |
1 |
How to Foreclose the Loan |
1) Login to customer portal with your registered contact number and date of birth |
1) Login to mobile app with your registered contact number and date of birth |
|
2 |
Documents Required |
No Documents Required |
|||
3 |
TAT |
24 Working Hours |
|||
Repayment- Advance EMI Payment |
1 |
How to make Advance EMI Payment |
1) Login to customer portal with your registered contact number and date of birth |
|
1) Select "Service" and click on "Login |
2 |
Documents Required |
No Documents Required |
|||
3 |
TAT |
24 Working Hours |
|||
Enter Your OTP
