- Terms of Use
- Disclaimer
- Privacy Policy
- Servicing TATs
- Servicing Process
- Grievance Redressal
- Notices
- Travel Insurance
- Health Insurance
- Cyber Insurance
- Motor Insurance
- Life Insurance
- Loans
E-Quote Generation on Digital Platform
The E-Quote for the customer is generated once he/she fills up the basic details like Travel Date, Countries travelling to and Age.
Redirection to Payment Gateway
Customer is redirected to the payment gateway (PG) page and premium payment is made by him/her. Customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website. This might change from time to time. Once customer has made the payment online, he/she would be directed to complete the next steps of Fill Proposal form.
Change in Date Of Birth
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How to Raise a Request
Link for the request to correct your date of birth to be placed on website is provided below. This will be evaluated by the underwriters and may call for additional premium / medicals.
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Documents Required
1. Request on portal / website
2. Date of birth proof
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Turn Around Time
10 Days
Change in Name
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How to Raise a Request
Link for the request to correct name to be placed on website is provided below. This will be evaluated by the underwriters and may call for additional information.
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Documents Required
1. Request on portal / website
2. Date of birth proof
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Turn Around Time
10 Days
Change in Travel Dates
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How to Raise a Request
Link for the request to change travel dates is provided below.
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Documents Required
1. No additional documents needed. Just raise a request on portal / website.
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Turn Around Time
5 Days
Change in Passport Details
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How to Raise a Request
Link for the request to change passport details is provided below.
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Documents Required
1. Request on portal / website
2. Scanned copy of passport.
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Turn Around Time
10 Days
Change in Email
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How to Raise a Request
Link for the request to change email address is provided below.
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Documents Required
1. No additional documents needed. Just raise a request on portal / website.
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Turn Around Time
5 Days
Change in Mobile
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How to Raise a Request
Link for the request to change mobile number is provided below.
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Documents Required
1. No additional documents needed. Just raise a request on portal / website.
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Turn Around Time
5 Days
Cancellation request - BEFORE Policy Start
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How to Raise a Request
Write email with policy details to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and there may be some charges that would be deducted.
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Documents Required
1. Email to insurance company
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Turn Around Time
10 Days
Cancellation request - AFTER Policy Start date(where insured has not travelled)
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How to Raise a Request
Write email with policy details and reason for policy cancellation to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.
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Documents Required
1. Request on portal / website
2. Proof that insured has not travelled
3. Photo copy / scan of passport including the empty pages
4. Visa rejection letter incase visa refusal by embassy
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Turn Around Time
2 Days
Cancellation request - AFTER policy start date (where insured has travelled and returened before policy end date)
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How to Raise a Request
Write email with policy details to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and refund amount basis the number of days policy has been utilized. There may be requirement of additional documents.
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Documents Required
1. Email to insurance company
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Turn Around Time
10 Days
E-Quote Generation on Digital Platform
The E-Quote for a customer is generated once he/she fills up the basic details like number of people, Name, Gender, Mobile No., DOB & Pin Code.
Redirection to Payment Gateway
Customer is directed to complete the next steps of Fill Proposal form. Once completed he/ she is redirected to the payment gateway (PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website.
Servicing Process - Health
| Raise Request | How to Raise Request | Documents Required | Turn Around Time |
| Change in Date of Birth | Raise a request through Mobile App (This will be evaluated by the underwriters and may call for additional premium / medicals.) |
Date of birth proof (PAN Card, Govt ID with full DOB) | 10 days |
| Change in Name | Raise a request through Mobile App | Identity Proof (PAN Card, Aadhar Card) | 10 days |
| Change in Family Members/ Policy Details/ Email/ Mobile Number | Raise a request through Mobile App | No additional documents needed. Just raise a request. | 5 days |
| Cancellation request - BEFORE Policy Start | Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Payment Receipt Reason for cancellation |
10 days |
| Cancellation request - AFTER Policy Start | Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Policy Document Reason for cancellation |
10 days |
Service Process - Cyber Insurance policies
Change in Date Of Birth
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How to raise a request
CUSTOMER PORTAL
1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'RAISE A REQUEST' from left side menu
4) Click on 'Raise a request'
5) Select Product as “Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type (Choose from DropDown)
9) Select Policy number
10) Add request comment
11) Add attachment for Date of Birth correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
MOBILE APPLICATION
1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts" and go on "Servicing" tab
4) Click on "RAISE NEW SERVICE REQUEST"
5) Select Product as "Insurance"
6) Select Product Type as "Cyber Safe Insurance"
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type "Date of Birth Correction"
9) Select Policy number
10) Add request comment
11) Add attachment for Date of Birth correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
YARA (BOT)
1) Select "My Account" and click on "Login"
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Raise a Service Request" and click on "Lets get Started"
5) Select Product as "Insurance"
6) Select Product Type as "Cyber Safe Insurance"
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type "Date of Birth Correction"
9) Select Policy number
10) Add request comment
11) Add attachment for Date of Birth correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
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Documents Required
Date of birth proof (PAN Card)
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Turn Around Time
7 WORKING DAYS
Correction in Name
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How to raise a request
CUSTOMER PORTAL
1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'RAISE A REQUEST' from left side menu
4) Click on 'Raise a request'
5) Select Product as “Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type as “Name Correction”
9) Select Policy number
10) Add request comment
11) Add attachment for Name correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
MOBILE APPLICATION
1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts" and go on "Servicing" tab
4) Click on "RAISE NEW SERVICE REQUEST"
5) Select Product as "Insurance"
6) Select Product Type as "Cyber Safe Insurance"
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type as "Name Correction"
9) Select Policy number
10) Add request comment
11) Add attachment for Name correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
YARA (BOT)
1) Select "My Account" and click on "Login"
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Raise a Service Request" and click on "Lets get Started"
5) Select Product as "Insurance"
6) Select Product Type as "Cyber Safe Insurance"
7) Select Request Type as "Edit my details(profile)"
8) Select Request Sub type as "Name Correction"
9) Select Policy number
10) Add request comment
11) Add attachment for Name correction (Like – PAN Card, Passport Copy, etc.)
12) Click on Submit
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Documents Required
2. Identity Proof
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Turn Around Time
5 working days
Policy Cancellation Request – After Issuance
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How to raise a request
CUSTOMER PORTAL
1) Login to customer portal with your registered contact number and date of birth
2) Enter OTP
3) Click on 'RAISE A REQUEST' from left side menu
4) Click on 'Raise a request'
5) Select Product “ Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my Policy Information"
8) Select Request Sub type as “Cancel My Policy”
9) Select Policy number
10) Add request comment
11) Add request comment with reason for Policy cancellation
12) Click on Submit
MOBILE APPLICATION
1) Login to mobile app with your registered contact number and date of birth
2) Enter OTP
3) Click on "Accounts" and go on "Servicing" tab
4) Click on "RAISE NEW SERVICE REQUEST"
5) Select Product “ Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my Policy Information"
8) Select Request Sub type as “Cancel My Policy”
9) Select Policy number
10) Add request comment
11) Add request comment with reason for Policy cancellation
12) Click on Submit
YARA (BOT)
1) Select "My Account" and click on "Login"
2) Enter your registered contact number and click on "Submit"
3) Enter OTP and click on "Sign In"
4) Click on "Raise a Service Request" and click on "Lets get Started"
5) Select Product “ Insurance”
6) Select Product Type as “Cyber Safe Insurance”
7) Select Request Type as "Edit my Policy Information"
8) Select Request Sub type as “Cancel My Policy”
9) Select Policy number
10) Add request comment
11) Add request comment with reason for Policy cancellation
12) Click on Submit
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Documents Required
Policy cannot be cancelled beyond free look period
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Turn Around Time
10 working days
E Quote Generation on Digital Platform
The E-Quote for a customer is generated once he/she fills up the Motor registration number. Link: https://www.bajajfinservmarkets.in/insurance/motor-insurance.html
Redirection to Payment Gateway
Customer is directed to complete the next steps of Fill Proposal form. Once completed he/ she is redirected to the payment gateway (PG) page and premium payment is made by him/her. Customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website.
Servicing Process - Motor
| Raise Request | How to Raise Request | Documents Required | Turn Around Time |
| Change in Date of Birth | Raise a request through Mobile App | Date of birth proof (PAN Card, Govt ID with full DOB) | 10 days |
| Change in Name/ Change in Other Details/ Change in Email/ Change in Mobile Number | Raise a request through Mobile App | Identity Proof (PAN Card, Aadhar Card) | 10 days |
| Change in Engine Chesis | Raise a request through Mobile App (This will be evaluated by the underwriters and may call for additional information.) |
RC Copy | 10 days |
| Change in Cubic Capacity/ CNG Addition/ RTO Location Change/ Vehicle Manufacture - Year | Raise a request through Mobile App | RC Book | 10 days |
| Cancellation request - BEFORE Policy Start | Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Payment Receipt Reason for cancellation |
10 days |
| Cancellation request - AFTER Policy Start | Raise a request through Mobile App (This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.) |
Policy Document Reason for cancellation |
10 days |
E Quote Generation on Digital Platform
The E-Quote for a customer is generated once he/she fills up the basic details like DOB, Gender & Cover Amount.
Redirection to Payment Gateway
The customer is redirected to the payment gateway ( PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website. This might change from time to time. Once the customer has made the payment online, he/she would be directed to complete the next steps i.e. Fill Proposal form, Upload Documents & Schedule Medical (if applicable).
Document Upload
Once the complete form is filled, mandatory documents to be uploaded for processing of proposal.
Future Payments
Standing instruction option / E- Mandate / E- Nach registration on the digital platform is available to pay future renewal premiums.
Servicing Process - Life Insurance
| Raise Request | How to Raise Request | Documents Required | Turn Around Time |
| Change in Date of Birth | Raise a request through Mobile App | Date of birth proof (PAN Card) | 10 days |
| Change in Name | Raise a request through Mobile App | Identity Proof (PAN Card, Aadhar Card) | 10 days |
| Change in Premium Payment Frequency | Raise a request through Mobile App | Request on portal / website | 5 days |
| Change in Address/ Email/ Mobile Number | Raise a request through Mobile App | No additional documents needed. Just raise a request on portal/ website. | 5 days |
| Free Look Period Cancellation Request | Raise a request through Mobile App | Policy Copy NEFT Form/ Cancelled Cheque |
10 days |
Servicing Process - Loans
Request on CUSTOMER PORTAL LINK/Mobile App/Bot 'YARA'
| Query | Process | Customer Portal | Mobile App | YARA (BOT) | |
| Customer Portal - Update Personal Email ID | 1 | How to Raise a Request | 1) Login to customer portal with your registered contact number and date of birth 2) Enter OTP 3) Click on 'RAISE A REQUEST' from left side menu 4) Select Product 5) Select Product Type 6) Select Request Type as "Edit my details(profile)" 7) Select Request Sub type "Update Personal Email Id" 8) Select Product number 9) Add request comment 10) Click on Submit |
1) Login to mobile app with your registered contact number and date of birth 2) Enter OTP 3) Click on "Accounts" and go on "Servicing" tab 4) Click on "RAISE NEW SERVICE REQUEST" 5) Select Product 6) Select Product Type 7) Select Request Type as "Edit my details(profile)" 8) Select Request Sub type "Update Personal Email id" 9) Select Product number 10) Add request comment 11) Click on Submit |
1) Select "Service" and click on "Login" 2) Enter your registered contact number and date of birth click on "Submit" 3) Enter OTP and click on "Sign In" 4) Click on "Raise a Service Request" and click on "Lets get Started" 5) Select Product as 6) Select Product Type 7) Select Request Type as "Edit my details(profile)" 8) Select Request Sub type "Update Personal Email id" 9) Select Product number 10) Add request comment 11) Click on Submit |
| 2 | Documents Required | Govt ID proof | |||
| 3 | TAT | 02 Working Days | |||
| Customer Portal - Change in Mobile Number | 1 | How to Raise a Request | 1) Login to customer portal with your registered contact number and date of birth 2) Enter OTP 3) Click on 'RAISE A REQUEST' from left side menu 4) Select Product 5) Select Product Type 6) Select Request Type as "Edit my details(profile)" 7) Select Request Sub type "Update Contact Number" 8) Select Product number 9) Add request comment 10) Add attachment for contact number Proof (Like – Postpaid Bill/Govt id proof with contact number.) 11) Click on Submit |
1) Login to mobile app with your registered contact number and date of birth 2) Enter OTP 3) Click on "Accounts" and go on "Servicing" tab 4) Click on "RAISE NEW SERVICE REQUEST" 5) Select Product 6) Select Product Type 7) Select Request Type as "Edit my details(profile)" 8) Select Request Sub type "Update Contact Number" 9) Select Policy number 10) Add request comment 11) Add attachment for contact number Proof (Like – Postpaid Bill/Govt id proof with contact number.) 12) Click on Submit |
1) Select "Service" and click on "Login" 2) Enter your registered contact number and click on "Submit" 3) Enter OTP and click on "Sign In" 4) Click on "Raise a Service Request" and click on "Lets get Started" 5) Select Product 6) Select Product Type 7) Select Request Type as "Edit my details(profile)" 8) Select Request Sub type "Update Contact Number" 9) Select Policy number 10) Add request comment 11) Add attachment for contact number Proof (Like – Postpaid Bill/Govt id proof with contact number.) 12) Click on Submit |
| 2 | Documents Required | Govt ID proof with contact number | |||
| 3 | TAT | 03 Working Days | |||
| Repayment- Missed EMI Payment | 1 | How to make a missed EMI Payment | 1) Login to customer portal with your registered contact number and date of birth 2) Enter OTP 3) Click on 'SELF-SERVICES' from left side menu 4) Click on 'MISSED EMI PAYMENT' 5) Read TnC and click on 'Okay, I got it' 6) Select the Loan account number for which you missed payment 7) Enter the EMI payment amount and click on the arrow 8) Click on “Next” 9) Confirm Payment details 10) Click on “Pay now” 11) Choose your payment mode and make payment. |
1) Login to mobile app with your registered contact number and date of birth 2) Enter OTP 3) Click on "Accounts" 4) Click on "VIEW MORE DETAILS" in which loan account you want to do deposit/Part paymen from Loans section 5) Click on "Missed EMI Payment" from Servicing section 6) Read TnC and click on 'PROCEED' 7) Choose your payment mode and make payment. Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted against the due EMI. |
1) Select "Service" and click on "Login 2) Enter your registered contact number and click on "Submit" 3) Enter OTP and click on "Sign In" 4) Click on "Payments" 5) Click on 'Missed EMI Payment' and click on "Proceed ahead" 6) Choose your payment mode and make payment. |
| 2 | Documents Required | No Documents Required | |||
| 3 | TAT | 24 Working Hours | |||
| Repayment- Change of mandate bank (mandate swapping) | 1 | How to Raise a Request | 1) Login to customer portal with your registered contact number and date of birth 2) Enter OTP 3) Click on 'RAISE A REQUEST' from left side menu 4) Click on 'Raise a request' 5) Select Product 6) Select Product Type 7) Select Request Type as "Mandate Issue" 8) Select Request Sub type as "New Mandate Registration Process" 9) Select Product number 10) Add request comment 11) Add attachment for change the repayment mode(Like - Scan cheque copy and last 2 months bank statement) 12) Click on Submit |
1) Login to mobile app with your registered contact number and date of birth 2) Enter OTP 3) Click on "Accounts" and go on "Servicing" tab 4) Click on "RAISE NEW SERVICE REQUEST" 5) Select Product 6) Select Product Type 7) Select Request Type as "Mandate Issue" 8) Select Request Sub type as "New Mandate Registration Process" 9) Select Product number 10) Add request comment 11) Add attachment for change the repayment mode(Like - Scan cheque copy and last 2 months bank statement) 12) Click on Submit |
1) Select "Service" and click on "Login 2) Enter your registered contact number and click on "Submit" 3) Enter OTP and click on "Sign In" 4) Click on "Raise a Service Request" and click on "Lets get Started" 5) Select Product 6) Select Product Type 7) Select Request Type as "Mandate Issue" 8) Select Request Sub type as "New Mandate Registration Process" 9) Select Product number 10) Add request comment 11) Add attachment for change the repayment mode(Like - Scan cheque copy and last 2 months bank statement) 12) Click on Submit |
| 2 | Documents Required | Scan cheque copy and last 2 months bank statement | |||
| 3 | TAT | 05 Working Days | |||
| Repayment- Flexi Deposit /Part Payment | 1 | How to Deposit / make Part Payment | 1) Login to customer portal with your registered contact number and date of birth 2) Enter OTP 3) Click on 'SELF-SERVICES' from left side menu 4) Click on 'FLEXI HYBRID/INTEREST-ONLY LOAN - PART PAYMENT' 5) Read TnC and click on 'Okay, I got it' 6) Select Loan account number from dropline 7) Enter Deposite/Part Payment amount and click on the arrow 8) Click on “Next” 9) Confirm Payment details 10) Click on “Pay now” 11) Choose your payment mode and make payment. |
1) Login to mobile app with your registered contact number and date of birth 2) Enter OTP 3) Click on "Accounts" 4) Click on "VIEW MORE DETAILS" in which loan account you want to do deposit/Part paymen from Loans section 5) Click on "Part Payments" from Servicing section. 6) Read TnC and click on 'PROCEED' 7) Click on "Pay Now" in which loan account you want to do deposit/part payment 8) Enter Deposit/Part Payment and and click on "NEXT" 9) Choose your payment mode and make payment. Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted to your loan account. |
1) Select "Service" and click on "Login 2) Enter your registered contact number and click on "Submit" 3) Enter OTP and click on "Sign In" 4) Click on "Payments" 5) Click on 'Part Payment' and click on "Proceed Ahead" 6) Choose your payment mode and make payment. |
| 2 | Documents Required | No Documents Required | |||
| 3 | TAT | 24 working hours | |||
| Repayment- Term loan Deposit /Part Payment | 1 | How to Deposit / make Part Payment | 1) Login to customer portal with your registered contact number and date of birth 2) Enter OTP 3) Click on 'SELF-SERVICES' from left side menu 4) Click on 'TERM LOAN - PART PAYMENT' 5) Read TnC and click on 'Okay, I got it' 6) Select Loan account number from dropline 7) Enter Deposite/Part Payment amount and click on the arrow 8) Select Part payment effect on (Reduce EMI amount/Reduce tenure) 9) Click on “Next” 10) Confirm Payment details 11) Click on “Pay now” 12) Choose your payment mode and make payment. |
1) Login to mobile app with your registered contact number and date of birth 2) Enter OTP 3) Click on "Accounts" 4) Click on "VIEW MORE DETAILS" in which loan account you want to do deposit/Part paymen from Loans section 5) Click on "Part Payments" from Servicing section 6) Read TnC and click on 'PROCEED' 7) Click on "Pay Now" in which loan account you want to do deposit/part payment 8) Enter Deposit/Part Payment and and click on "NEXT" 9) Select Part payment effect on (Reduce EMI amount/Reduce tenure) and click on next 10) Choose your payment mode and make payment. Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted to your loan account. |
1) Select "Service" and click on "Login 2) Enter your registered contact number and click on "Submit" 3) Enter OTP and click on "Sign In" 4) Click on "Payments" 5) Click on 'Part Payment' and click on"Proceed Ahead" 6) Choose your payment mode and make payment. |
| 2 | Documents Required | No Documents Required | |||
| 3 | TAT | 24 Working Hours | |||
| Repayment- Foreclosure/Loan closure | 1 | How to Foreclose the Loan | 1) Login to customer portal with your registered contact number and date of birth 2) Enter OTP 3) Click on 'SELF-SERVICES' from left side menu 4) Click on 'FORECLOSURE' 5) Read TnC and click on 'Okay, I got it' 6) Select Loan account number from dropline 7) Enter reason for Foreclosure 8) Click on “Next” 9) Select today's Date 10) Select "Pay Online" 11) Click on “Next” 12) Confirm Payment details 13) Click on “Pay now” 14) Choose your payment mode and make payment. |
1) Login to mobile app with your registered contact number and date of birth 2) Enter OTP 3) Click on "Accounts" 4) Click on "VIEW MORE DETAILS" in which loan account you want to do deposit/Part paymen from Loans section 5) Click on "Foreclosure" from Servicing section 6) Read TnC and click on 'PROCEED' 7) Choose your payment mode and make payment. Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted to your loan account to get the loan closed and you can download the NOC. |
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| 2 | Documents Required | No Documents Required | |||
| 3 | TAT | 24 Working Hours | |||
| Repayment- Advance EMI Payment | 1 | How to make Advance EMI Payment | 1) Login to customer portal with your registered contact number and date of birth 2) Enter OTP 3) Click on 'SELF-SERVICES' from left side menu 4) Click on 'ADVANCE EMI PAYMENT' 5) Read TnC and click on 'Okay, I got it' 6) Select Loan account number from dropline 7) Select EMI Amount from dropline 8) Click on “Next” 9) Confirm Payment details 10) Click on “Pay now” 11) Choose your payment mode and make payment. Once you complete the steps you will receive a confirmation with a service request number. The amount will be adjusted against the Advance EMI. Advance EMI payment will be allocated towards the existing due first and then towards the upcoming EMI. |
1) Select "Service" and click on "Login 2) Enter your registered contact number and click on "Submit" 3) Enter OTP and click on "Sign In" 4) Click on "Payments" 5) Click on "Advance EMI payment"and click on "Proceed Ahead" 6) Choose your payment mode and make payment. |
|
| 2 | Documents Required | No Documents Required | |||
| 3 | TAT | 24 Working Hours | |||
