Servicing Process - Health Insurance:
To make changes to your policy, please connect with the respective partners. Their contact details are mentioned in the policy document. Here’s a quick overview of common requests with required documents:
Change in Date of Birth/Name: Provide identity proof (e.g., PAN card, Govt ID) TAT: 10 days |
Update Family Members/Policy Details/Email/Phone: No additional docs needed TAT: 5 days |
Cancellation (Before Policy Start): Provide payment receipt TAT: 10 days |
Cancellation (After Policy Start): Provide policy document TAT: 10 days |
Servicing Process - Motor Insurance:
To make changes to your policy, please connect with the respective partners. Their contact details are mentioned in the policy document. Here’s a quick overview of common requests with required documents:
Change in Date of Birth/Name: Provide identity proof (e.g., PAN card) TAT: 10 days |
Change in Vehicle Details/Policy Info: No extra docs required. TAT: 5 days |
Cancellation (Before Policy Start): Provide payment receipt. TAT: 10 days |
Cancellation (After Policy Start): Provide policy document. TAT: 10 days |
Servicing Process - Life Insurance:
To make changes to your policy, please connect with the respective partners. Their contact details are mentioned in the policy document. Here’s a quick overview of common requests with required documents:
Change in Date of Birth/Name: Provide identity proof (e.g., PAN card, Aadhar card) TAT: 10 days |
Change in Family Members/Policy Info/Email/Phone: No additional documents required TAT: 5 days |
Cancellation Request (Before Policy Start): Provide payment receipt and reason for cancellation TAT: 5 days |
Cancellation Request (After Policy Start): Provide policy document and reason for cancellation TAT: 10 days |
If you are existing Bajaj Finance customer refer below table.
For Loans of any other partner please visit the respective partner's website. To check the partner's details click here. (https://www.bajajfinservmarkets.in/legal-and-compliance/grievance-redressal)
Customer Portal |
Mobile App |
I) Login to Customer portal with your registered contact number and date of birth ii) Enter OTP iii) Click on 'RAISE A REQUEST' from left side menu iv) Select Product " Loans" v) Select Product Type vi)Refer below table for your respective query type. "Query Type wise Steps to Raise a Request |
I) Login to Mobile app with your registered contact number. ii) Enter OTP |
Query Type |
Customer Portal |
Mobile App |
Documents Required |
TAT |
New Application/Disbursement related |
i) Select Request Type as "New application process queries/ changes" ii) Select Request Sub type iii) Select Product number/ Application number if any. iv) Add request comment v) Click on Submit |
i) Click on "Explore" and go on "Help and Support" tab ii) Select "Loans" iii) If you have existing Transaction- click on "latest Transaction" iv)Select "Application Related" FAQ v) Select Relevant FAQ vi) Click on "No" under "Was this helpful" vii) Add request comment viii) Click on Submit |
No Documents Required |
2 Business Days |
Communication related |
i) Select Request Type as "Communication Related" ii) Select Request Sub type iii) Select Product number/ Application number if any. iv) Add request comment v) Click on Submit |
No Documents Required |
2 Business Days |
|
Generic |
i) Select Request Type as “Service request / Others” ii) Select Request Sub-type iii) Enter relevant details iv) Add request comment v) Click on Submit |
i) Click on "Explore" and go on "Help and Support" tab ii) Select "Loans" iii) If you have existing Transaction- click on "latest Transaction" iv)Select "Others" FAQ v) Select Relevant FAQ vi) Click on "No" under "Was this helpful" vii) Add request comment viii) Click on Submit |
No Documents Required |
2 Business Days |
Consent Revoke Process
S. N. |
Process |
Customer Portal |
Mobile App |
1 |
How to Revoke your Bureau (CIBIL/CRIF) Consent |
1) Login to Customer Portal with your registered contact number and date of birth |
1) Login to Mobile App with your registered contact number |
2) Enter OTP |
2) Enter OTP |
||
3) Click on 'RAISE A REQUEST' from left side menu |
3) Click on "Permissions & Consent" |
||
4) Click on 'Raise a request' |
4) Turn Off the Toggle for Bureau (CIBIL/CRIF) Consent |
||
5) Select Product |
5) Click on "CONFIRM" |
||
6) Select Product Type |
|
||
7) Select Request Type as "Consent Revoke" |
|
||
8) Select Request Sub type as "Bureau (CIBIL/CRIF) consent" |
|
||
9) Add request comment |
|
||
10) Click on Submit |
|
||
|
|
||
2 |
Documents Required |
No Documents Required |
|
3 |
TAT |
48 working hours (Excluding Holidays) |
|
Process to Delete/Forgot the Data
Process |
Customer Portal |
MobileApp |
Delete/Forgot the data |
1) Login to Customer Portal with your registered contact number and date of birth 2) Enter OTP 3) Click on 'RAISE A REQUEST' from left side menu 4) Click on 'Raise a request' 5) Select Product 6) Select Product Type 7) Select Request Type as "Consent Revoke" 8) Select Request Sub type as "Deletion of Records" 9) Add request comment 10) Click on Submit |
1) Login to Mobile App with your registered contact number |
Documents Required |
No Documents Required |
|
TAT |
14 Days |
|
