Servicing Process - Health Insurance:
To make changes to your policy, please connect with the respective partners. Their contact details are mentioned in the policy document. Here’s a quick overview of common requests with required documents:
Change in Date of Birth/Name: Provide identity proof (e.g., PAN card, Govt ID) TAT: 10 days |
Update Family Members/Policy Details/Email/Phone: No additional docs needed TAT: 5 days |
Cancellation (Before Policy Start): Provide payment receipt TAT: 10 days |
Cancellation (After Policy Start): Provide policy document TAT: 10 days |
Servicing Process - Motor Insurance:
To make changes to your policy, please connect with the respective partners. Their contact details are mentioned in the policy document. Here’s a quick overview of common requests with required documents:
Change in Date of Birth/Name: Provide identity proof (e.g., PAN card) TAT: 10 days |
Change in Vehicle Details/Policy Info: No extra docs required. TAT: 5 days |
Cancellation (Before Policy Start): Provide payment receipt. TAT: 10 days |
Cancellation (After Policy Start): Provide policy document. TAT: 10 days |
Servicing Process - Life Insurance:
To make changes to your policy, please connect with the respective partners. Their contact details are mentioned in the policy document. Here’s a quick overview of common requests with required documents:
Change in Date of Birth/Name: Provide identity proof (e.g., PAN card, Aadhar card) TAT: 10 days |
Change in Family Members/Policy Info/Email/Phone: No additional documents required TAT: 5 days |
Cancellation Request (Before Policy Start): Provide payment receipt and reason for cancellation TAT: 5 days |
Cancellation Request (After Policy Start): Provide policy document and reason for cancellation TAT: 10 days |
If you are existing Bajaj Finance customer refer below table.
For Loans of any other partner please visit the respective partner's website. To check the partner's details click here. (https://www.bajajfinservmarkets.in/legal-and-compliance/grievance-redressal)
Customer Portal |
Mobile App |
I) Login to Customer portal with your registered contact number and date of birth ii) Enter OTP iii) Click on 'RAISE A REQUEST' from left side menu iv) Select Product " Loans" v) Select Product Type vi)Refer below table for your respective query type. "Query Type wise Steps to Raise a Request |
I) Login to Mobile app with your registered contact number. ii) Enter OTP |
Query Type |
Customer Portal |
Mobile App |
Documents Required |
TAT |
New Application/Disbursement related |
i) Select Request Type as "New application process queries/ changes" ii) Select Request Sub type iii) Select Product number/ Application number if any. iv) Add request comment v) Click on Submit |
i) Click on "Explore" and go on "Help and Support" tab ii) Select "Loans" iii) If you have existing Transaction- click on "latest Transaction" iv)Select "Application Related" FAQ v) Select Relevant FAQ vi) Click on "No" under "Was this helpful" vii) Add request comment viii) Click on Submit |
No Documents Required |
2 Business Days |
Flexi Deposit /Part Payment |
i) Select Request Type as "Payment related" ii) Select Request Sub type iii) Select Product number/ Application number if any. iv) Add request comment v) Click on Submit |
i) Click on "Explore" and go on "Help and Support" tab ii) Select "Loans" iii)Select "Part Payment" FAQ iv) Select Relevant FAQ v) Click on "No" under "Was this helpful" vi) Add request comment vii) Click on Submit |
No Documents Required |
2 Business Days |
Flexi Withdrawal |
i) Select Request Type as "Flexi Withdrawal" ii) Select Request Sub type iii) Select Product number/ Application number if any. iv) Add request comment v) Click on Submit |
i) Click on "Explore" and go on "Help and Support" tab ii) Select "Loans" iii)Select "Withdrawal" FAQ iv) Select Relevant FAQ v) Click on "No" under "Was this helpful" vi) Add request comment vii) Click on Submit |
No Documents Required |
2 Business Days |
Foreclosure/Loan closure |
i) Select Request Type as "Loan Closure" ii) Select Request Sub type iii) Select Product number/ Application number if any. iv) Add request comment v) Click on Submit |
i) Click on "Explore" and go on "Help and Support" tab ii) Select "Loans" iii) If you have existing Transaction- click on "latest Transaction" iv)Select "Others" FAQ v) Select Relevant FAQ vi) Click on "No" under "Was this helpful" vii) Add request comment viii) Click on Submit |
No Documents Required |
2 Business Days |
Missed EMI Payment/ Advance EMI payment |
i) Select Request Type as "EMI Related" ii) Select Request Sub type iii) Select Product number/ Application number if any. iv) Add request comment v) Click on Submit |
I) Click on "Explore" and go on "Help and Support" tab ii) Select "Loans" iii) If you have existing Transaction- click on "latest Transaction" iv)Select "EMI Payment" FAQ v) Select Relevant FAQ vi) Click on "No" under "Was this helpful" vii) Add request comment viii) Click on Submit |
No Documents Required |
2 Business Days |
Communication related |
i) Select Request Type as "Communication Related" ii) Select Request Sub type iii) Select Product number/ Application number if any. iv) Add request comment v) Click on Submit |
No Documents Required |
2 Business Days |
|
Generic |
i) Select Request Type as “Service request / Others” ii) Select Request Sub-type iii) Enter relevant details iv) Add request comment v) Click on Submit |
i) Click on "Explore" and go on "Help and Support" tab ii) Select "Loans" iii) If you have existing Transaction- click on "latest Transaction" iv)Select "Others" FAQ v) Select Relevant FAQ vi) Click on "No" under "Was this helpful" vii) Add request comment viii) Click on Submit |
No Documents Required |
2 Business Days |
Consent Revoke Process
S. N. |
Process |
Customer Portal |
Mobile App |
1 |
How to Revoke your CIBIL Consent |
1) Login to Customer Portal with your registered contact number and date of birth |
1) Login to Mobile App with your registered contact number |
2) Enter OTP |
2) Enter OTP |
||
3) Click on 'RAISE A REQUEST' from left side menu |
3) Click on "Permissions & Consent" |
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4) Click on 'Raise a request' |
4) Turn Off the Toggle for Cibil Consent |
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5) Select Product |
5) Click on "CONFIRM" |
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6) Select Product Type |
|
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7) Select Request Type as "Consent Revoke" |
|
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8) Select Request Sub type as "CIBIL consent" |
|
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9) Add request comment |
|
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10) Click on Submit |
|
||
|
|
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2 |
Documents Required |
No Documents Required |
|
3 |
TAT |
48 working hours (Excluding Holidays) |
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