• Terms of Use
  • Disclaimer
  • Privacy Policy
  • Servicing TATs
  • Servicing Process
  • Grievance Redressal
  • Notices
  • Travel Insurance
  • Health Insurance
  • Cyber Insurance
  • Motor Insurance
  • Life Insurance
  • Loans

E-Quote Generation on Digital Platform

The E-Quote for a customer is generated once he/she fills up the basic details like Travel Date, Countries travelling to and Age.

Redirection to Payment Gateway

Customer is redirected to the payment gateway (PG) page and premium payment is made by him/her. Customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website. This might change from time to time. Once customer has made the payment online, he/she would be directed to complete the next steps of Fill Proposal form.

Change in Date Of Birth

  • How to Raise a Request

    Link for the request to correct your date of birth to be placed on website is provided below. This will be evaluated by the underwriters and may call for additional premium / medicals.

  • Documents Required

    1. Request on portal / website

    2. Date of birth proof

  • Turn Around Time

    10 Days

Change in Name

  • How to Raise a Request

    Link for the request to correct name to be placed on website is provided below. This will be evaluated by the underwriters and may call for additional information.

  • Documents Required

    1. Request on portal / website

    2. Date of birth proof

  • Turn Around Time

    10 Days

Change in Travel Dates

  • How to Raise a Request

    Link for the request to change travel dates is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 Days

Change in Passport Details

  • How to Raise a Request

    Link for the request to change passport details is provided below.

  • Documents Required

    1. Request on portal / website

    2. Scanned copy of passport.

  • Turn Around Time

    10 Days

Change in Email

  • How to Raise a Request

    Link for the request to change email address is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 Days

Change in Mobile

  • How to Raise a Request

    Link for the request to change mobile number is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 Days

Cancellation request - BEFORE Policy Start

  • How to Raise a Request

    Write email with policy details to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and there may be some charges that would be deducted.

  • Documents Required

    1. Email to insurance company

  • Turn Around Time

    10 Days

Cancellation request - AFTER Policy Start date(where insured has not travelled)

  • How to Raise a Request

    Write email with policy details and reason for policy cancellation to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.

  • Documents Required

    1. Request on portal / website

    2. Proof that insured has not travelled

    3. Photo copy / scan of passport including the empty pages

    4. Visa rejection letter incase visa refusal by embassy

  • Turn Around Time

    2 Days

Cancellation request - AFTER policy start date (where insured has travelled and returened before policy end date)

  • How to Raise a Request

    Write email with policy details to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and refund amount basis the number of days policy has been utilized. There may be requirement of additional documents.

  • Documents Required

    1. Email to insurance company

  • Turn Around Time

    10 Days

E-Quote Generation on Digital Platform

The E-Quote for a customer is generated once he/she fills up the basic details like number of people and their age.

Redirection to Payment Gateway

Customer is directed to complete the next steps of Fill Proposal form. Once completed he/ she is redirected to the payment gateway (PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website.

Change in Date Of Birth

  • How to raise a request

    Link for the request to correct date of birth is provided below. This will be evaluated by the underwriters and may call for additional premium / medicals.

  • Documents Required

    1. Request on portal / website

    2. Date of birth proof

  • Turn Around Time

    10 days

Change in Name

Link for the request to change name is provided below. This will be evaluated by the underwriters and may call for additional information.

Change in Family Members

  • How to raise a request

    Link for the request to change family members is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 days

Change in Policy Details

  • How to raise a request

    Link for the request to change/correct details is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

Change in Email

  • How to raise a request

    Link for the request to change email address is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 days

Change in Mobile Number

  • How to raise a request

    Link for the request to change mobile number is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 days

Cancellation request - BEFORE Policy Start

  • How to raise a request

    Write email with policy details to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and there may be some charges that would be deducted.

  • Documents Required

    1. Email to insurance company

    2. Reason for cancellation

  • Turn Around Time

    10 days

Cancellation request - AFTER Policy Start

  • How to raise a request

    Write email with policy details to customercare@bajajallianz.co.in.This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.

  • Documents Required

    1. Request on portal / website

    2. Reason for cancellation

  • Turn Around Time

    10 days

E Quote Generation on Digital Platform

The E-Quote for a customer is generated once he/she fills up the basic details like age and plan.

Redirection to Payment Gateway

The customer is directed to complete the next steps of Fill Proposal form. Once completed he/ she is redirected to the payment gateway (PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website.

Change in Date Of Birth

  • How to raise a request

    Link for the request to correct DOB is provided below. This will be evaluated by the underwriters and may call for additional premium / medicals.

  • Documents Required

    1. Request on portal / website

    2. DOB proof

  • Turn Around Time

    10 days

Change in Name

  • How to raise a request

    Link for the request to change name is provided below. This will be evaluated by the underwriters and may call for additional information

  • Documents Required

    1. Request on portal / website

    2. Identity Proof

  • Turn Around Time

    5 days

Change in Other Details

  • How to raise a request

    Link for the request to change any other detail is provided below.

  • Documents Required

    1. Request on portal / website

    2. RC Copy

  • Turn Around Time

    5 days

Change in Email

  • How to raise a request

    Link for the request to change email address is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 days

Change in Mobile Number

  • How to raise a request

    Link for the request to change mobile number is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 days

Cancellation request - BEFORE Policy Start

  • How to raise a request

    Write email with policy details to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and there may be some charges that would be deducted.

  • Documents Required

    1. Email to insurance company

    2. Reason for cancellation

  • Turn Around Time

    10 days

Cancellation request - AFTER Policy Start

  • How to raise a request

    Write email with policy details to customercare@bajajallianz.co.in.This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.

  • Documents Required

    1. Request on portal / website

    2. Reason for cancellation

  • Turn Around Time

    10 days

E Quote Generation on Digital Platform

The E-Quote for a customer is generated once he/she fills up the Motor registration number.

Redirection to Payment Gateway

Customer is directed to complete the next steps of Fill Proposal form. Once completed he/ she is redirected to the payment gateway (PG) page and premium payment is made by him/her. Customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website.

Change in Date Of Birth

  • How to raise a request

    Link for the request to correct date of birth is provided below. This will be evaluated by the underwriters and may call for additional premium / medicals.

  • Documents Required

    1. Request on portal / website

    2. Date of birth proof

  • Turn Around Time

    10 days

Change in Name

  • How to raise a request

    Link for the request to change name is provided below. This will be evaluated by the underwriters and may call for additional information.

  • Documents Required

    1. Request on portal / website

    2. Identity Proof

  • Turn Around Time

    10 days

Change in Engine/Chasis

  • How to raise a request

    Link for the request to change engine/chasis details is provided below.

  • Documents Required

    1. Request on portal / website

    2. RC Copy

  • Turn Around Time

    5 days

Change in Other Details

  • How to raise a request

    Link for the request to change any other detail is provided below.

  • Documents Required

    1. Request on portal / website

    2. RC Copy

  • Turn Around Time

    5 days

Change in Email

  • How to raise a request

    Link for the request to change email address is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 days

Change in Mobile Number

  • How to raise a request

    Link for the request to change mobile number is provided below.

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 days

Cancellation request - BEFORE Policy Start

  • How to raise a request

    Write email with policy details to customercare@bajajallianz.co.in. This will be evaluated by the Insurance Company and there may be some charges that would be deducted.

  • Documents Required

    1. Email to insurance company

    2. Reason for cancellation

  • Turn Around Time

    10 days

Cancellation request - AFTER Policy Start

  • How to raise a request

    Write email with policy details to customercare@bajajallianz.co.in.This will be evaluated by the Insurance Company and may call for additional documents before final decision is given.

  • Documents Required

    1. Request on portal / website

    2. Reason for cancellation

  • Turn Around Time

    10 days

E Quote Generation on Digital Platform

The E-Quote for a customer is generated once he/she fills up the basic details like DOB, Gender & Cover Amount.

Redirection to Payment Gateway

The customer is redirected to the payment gateway ( PG) page and premium payment is made by him/her. The customer has various payment options to pay the initial premium at the time of application for example - through internet banking, debit card, credit card and wallets. These options are available on the payment page of the proposal form journey on our website. This might change from time to time. Once the customer has made the payment online, he/she would be directed to complete the next steps i.e. Fill Proposal form, Upload Documents & Schedule Medical (if applicable).

Document Upload

Once the complete form is filled, mandatory documents to be uploaded for processing of proposal.

Future Payments

Standing instruction option / E- Mandate / E- Nach registration on the digital platform is available to pay future renewal premiums.

Change in Date Of Birth

  • How to raise a request

    Link for the request to correct date of birth is provided below. This will be evaluated by the Life Insurance underwriters and may call for additional premium/medicals.

  • Documents Required

    1. Request on portal / website

    2. Date of birth proof

  • Turn Around Time

    10 days

Change in Name

  • How to raise a request

    Request to correct Name to be placed on the link given below. This will be evaluated by the Life Insurance underwriters and may call for additional information.

  • Documents Required

    1. Request on portal / website

    2. Identity Proof

  • Turn Around Time

    10 days

Change in Premium Payment Frequency

  • How to raise a request

    Request to change Premium payment frequency to be placed on the link given below. 

  • Documents Required

    1. Request on portal / website

  • Turn Around Time

    5 days

Change in Address

  • How to raise a request

    Request to change Address to be placed on the link given below. 

  • Documents Required

    1. Request on portal / website

    2. Address proof

  • Turn Around Time

    10 days

Change in Email

  • How to raise a request

    Request to change Email to be placed on the link given below. 

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 days

Change in Mobile Number

  • How to raise a request

    Request to change mobile number to be placed on the link given below. 

  • Documents Required

    1. No additional documents needed. Just raise a request on portal / website.

  • Turn Around Time

    5 days

Free Look Period Cancellation Request

  • How to raise a request

    Request to cancel policy within the free look period. This will be evaluated by the Life Insurance company and may call for additional information. 

  • Documents Required

    1. Request on portal / website

    2. NEFT Form / cancelled cheque

  • Turn Around Time

    10 days

Customer Profile - Update Personal Email ID

  • How to raise a request

    Request to update / change the personal email address to be placed on the link given below:

  • Documents Required

    Request on portal.

  • Turn Around Time

    5 days.

Customer Profile - Change in Mobile Number

  • How to raise a request

    Request to update/change the mobile number to be placed on the link mentioned below. Login to Customer Portal with your user id ( your registered personal email id) and password. Go to 'My Profile' option on Customer Portal to update details.

  • Documents Required

    1. Request on portal / website.

  • Turn Around Time

    Same day.

Repayment - Change EMI cycle/due date/amount

  • How to raise a request

    Request to change the EMI cycle date to be placed on the link given below. Login to Customer Portal with your user id (your registered personal email id) and password submit service request under type "Repayment" and Sub type "Change EMI cycle/due date/amount".

    NOTE: request received during the period 25th till upcoming EMI date of the loan account; the cycle date change will be effective from next month onward.

  • Documents Required

    Request on portal.

  • Turn Around Time

    5 days.

Repayment - Change of mandate bank (mandate swapping)

  • How to raise a request

    Request to change the Repayment Mode to be placed on the link given below. Login to Customer Portal with your user id (your registered personal email id) and password, submit service request under type "Repayment" and Sub type "Change of mandate bank (mandate swapping)" .

  • Documents Required

    Request on portal.

  • Turn Around Time

    5 days.

Repayment - Flexi Deposit/Part Payment

  • How to raise a request

    Request for Deposit / Withdrawal to be placed on the link given below. Login to Customer Portal with your user id (your registered personal email id) and password go to 'Do It Yourself' section and select "Flexi Hybrid/Flexi Interest Only Loan Part Payment" to make payment.

  • Documents Required

    Request on portal.

  • Turn Around Time

    Same day.

Repayment - Term Loan Deposit/Part Payment

  • How to raise a request

    Request for Deposit / Withdrawal to be placed on the link given below. Login to Customer Portal with your user id (your registered personal email id) and password. Go to 'Do It Yourself' section and select "Term Loan Part Payment" to make the payment. *Please check applicable charges on part payment (only for loans with fixed rate of interest).mail id) and password, submit service request under type "Repayment" and Sub type "Change of mandate bank (mandate swapping)".

  • Documents Required

    Request on portal.

  • Turn Around Time

    Same day

Repayment - Foreclosure

  • How to raise a request

    Request for Foreclosure to be placed on the link given below. .Login to Customer Portal with your user id ( your registered personal email id) and password. Submit service request under type "Foreclosure" and Sub type "FC process related" *Please check applicable charges on foreclosure charges ( only for loans with fixed rate of interest).

  • Documents Required

    Request on portal.

  • Turn Around Time

    5 days.