Regular post-retirement income | Additional tax benefit on investments up to ₹50,000 u/s 80CCD (1B) - EEE Category | Regulated by PFRDA (Pension fund regulator under Ministry of Finance, Govt. of India) Invest Now

The National Pension System (NPS) is a popular investment avenue for those looking to plan for their retirement. This government-backed scheme offers the security of funds as well as helps secure monthly income during retirement.

 

The CRA keeps your investment information, and you can check the details whenever you want. You can also find quick customer support for issues or questions you may have. The NPS customer care team strives to provide quick and efficient resolution. The CRA records all the grievances received in the Central Grievance Management System (CGMS) and has a policy of offering a resolution in 30 days at the latest. 

 

There are a few ways you can reach the customer care team. This includes calling the NPS helpline number, sending emails to the official email address, and more. Read on to know the ways you can contact the NSDL NPS customer care team and get quick resolutions.

Ways to Contact NPS Customer Care

As mentioned, there are a few ways you can contact the NPS customer care team. This includes both online and offline modes. It is important to keep in mind that the time taken to address or resolve your query/complaint will vary depending on how you register it. 

 

Given below is an overview of the ways you can reach the NSDL NPS customer care team:

  • Call Customer Support

There are two NPS customer care numbers you can reach - (022) 2499 3499 and 1800 222 080. The latter is a toll-free number that only NPS subscribers can use for their issues and questions. Other customers can call the different toll-free numbers available on the official website.

  • Send Written Complaint

If you prefer an offline option to reach the customer care team, you can visit the NSDL-NPS website and download Form G1. To download the form, 

 

  1. Visit the official website

  2. Click on Home and then Central Government 

  3. Go to Forms and then Subscriber Grievance Registration

  4. Download and then print

Once you print the form, accurately fill in all the mandatory details. After that, you can submit the form at the official address of the CRA:

 

Protean eGov Technologies Limited,

 

1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

  • Visit Official Website

If you do not prefer getting a resolution through the NPS customer care contact number, you can visit the official website and register your query or complaint. You can raise a grievance in the Central Grievance Management System (CGMS) by using your IPIN.

 

You can also opt for KYNA (Know Your NPS & APY) – a chat option available on the website. Provide the necessary information, and you will find the resolution or information on how you can get a quick answer.

Escalation Levels for NPS CGMS

If you are not satisfied with the resolution offered by the NSDL NPS customer care team, you can escalate your complaint and issue. There are two levels of escalation, and you should escalate to level 2 only if the response from level 1 is not satisfactory. 

 

The details are as follows:

  • Level I:

Ms. Smita Yogesh Nair - Grievance Redressal Officer (GRO)

Tel No. - 022 24993499

Email ID - gro@proteantech.in

  • Level II:

Mr. Mandar Karlekar - Chief Grievance Redressal Officer (CGRO)

Fax No. - 022 24915217

Email ID - cgro@proteantech.in

Escalation Levels for NPS Exits

Similar to escalation for other queries and issues, the NPS customer care team has different escalation levels for issues and questions related to the exit from the scheme. 

 

Additionally, instead of 2 levels, NPS exit escalation has 3 levels. The details are as follows:

  • Level I:

Mr. Haidar Ali Shaikh

Tel No. 022 24993499

Email ID – npsclaimassist@proteantech.in

  • Level II:

Mr. Dinesh Dalvi

Email ID – Dinesh.Dalvi@proteantech.in

  • Level III:

Mr. Mandar Karlekar

Fax No. – 022 24915217

Email ID – MandarK@Proteantech.in

 

With this above information, you also need to remember that you will have to provide certain information to the customer care team. This may include your PRAN number or other information that can help them verify your identity.

 

However, be sure to contact only the official numbers and addresses. You should only provide identification information to the official team of the NSDL NPS customer care. This way, you ensure that your information is safe and secure, keeping your investment safe and secure.

FAQs on NPS Customer Care

What is the contact number for NPS customer care?

The National Pension Scheme customer care number is (022) 2499 3499. You can also call the toll-free number - 1800 222 080. You can contact these numbers for any queries regarding your NPS subscription and contributions.

When will NPS resolve queries and complaints?

Generally, you will receive an acknowledgement within 3 working days, and the queries/complaints will be resolved within 30 days. However, the time taken to resolve your queries and complaints depends on the nature of your query/complaint and the NPS customer care mode through which you registered it.

What to do if I am not satisfied with the solution from NPS customer support?

If you are not satisfied with the resolution provided by NSDL NPS customer care, you can escalate your issue. The escalation for issues other than exits can be done on two levels. If you are not satisfied with the results from level 1, you can further escalate it to level 2.

How can I check the status of my complaint or query?

You can check the status of your complaint/query by contacting the NPS helpline number. You can also visit the NSDL NPS website and go to KYNA - NPS chat support mode. You can enter the required information (generally a token number) and know the status of your complaint/query.

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