How to Raise & Resolve CIBIL Dispute Online?

CIBIL reports are one of the easiest ways to determine your financial health, and even a minor error might impact your credit score. Any incorrect transaction details, typographical mistakes, spelling or technical issues can cause errors in the credit reports. Such an inconsistency can result in a lower credit score, which further might hinder your ability to get loans or credit cards.

 

Hence, it is important to understand the credit reports and identify any errors immediately. 

 

To fix these inaccuracies, you can raise a CIBIL dispute online for a quicker resolution. Alternatively, you have the option to file a complaint offline by writing to TransUnion CIBIL.

CIBIL dispute types depend on the entity you are registered as, a company or an individual. Here’s a look at CIBIL disputes under each category:

1. Company Disputes

As a company, raise a dispute in CIBIL if there are errors in either of the following details:

• Enterprise or Banking Information

If you find any mistake in your organisation’s name, ownership details, or address, you can raise a dispute. Additionally, the company’s incorrect banking details can also be rectified under this.

• Account Duplication

If you notice that your  account details are recorded repeatedly in your report, fill out the form to raise a dispute with CIBIL.

2. Individual Dispute

As an individual, you can fill out a CIBIL consumer dispute form if you find the following inaccuracies in your credit report.

• Personal Details

You may file a dispute if you find an inaccuracy in your personal details like name, contact number, email ID, PAN details, etc.

• Duplicate Account

If your account surfaces on your credit report more than once, fill out the form to raise a CIBIL dispute online.

You can raise a CIBIL dispute online or offline. If you find any error in your credit report, raise a dispute through either of the following modes.

1. Online Medium

To file for a CIBIL dispute online, follow the steps given below:

• Visit the official CIBIL website - https://www.cibil.com/

• If you are a new user, please register first. If you are an existing user, click on 'EXISTING USER' in the top right corner.

• Log in to your CIBIL Dashboard, using your credentials

• Click on ‘Credit Reports’ and then select ‘Dispute Centre’

• Click on the ‘Dispute Item’ option

• Fill in the form provided with the required information 

• Re-check the details and submit the form

 

You will receive CIBIL dispute status updates on your registered contact details. You can file multiple complaints at the same time if required. Keep in mind that the CIBIL dispute resolution process can take up to 30 days.

2. Offline Medium

Apart from the CIBIL online dispute form, you can choose to file a grievance through offline means as well. This includes writing to the credit bureau at their postal address. The postal address of TransUnion CIBIL is:

 

TransUnion CIBIL Limited,

 

Tower 2A, 19th Floor,

One World Center,

Senapati Bapat Marg,

Elphinstone Road,

Mumbai – 400 013

 

Once you submit the dispute form, the credit bureau begins the dispute resolution process by contacting the Credit Institution (CI) with details about the disagreement.

After you submit the CIBIL dispute form, here is what will happen:

• Contested fields will be labelled as 'Under Dispute’

• Depending on your dispute type, CIBIL discusses the issues with lenders 

• The lender may either accept or reject the disagreement

• If rejected, you receive an SMS requesting you to contact the CI

• If accepted, changes are implemented, and the ‘Under Dispute’ sign will be removed

• It takes up to 30 days to complete the whole CIBIL dispute resolution process

 

Once the dispute is addressed, you receive an SMS on your registered mobile number, informing you of the changes

You must raise a CIBIL dispute as soon as you come across any errors. To provide the best possible service, CIBIL offers a variety of ways to contact customer support. You can raise CIBIL disputes online or offline and get them resolved without any hassles.