What is a Rapid Medical Response Plan?

With Rapid Medical Response Plan, you are covered with benefits designed to address medical emergencies and essential home services. With this plan, offered by Allianz, you can access services like emergency and planned road ambulance support, physiotherapy at home, and nursing services, each with specific limits and waiting periods to meet your needs effectively.

 

However, it’s important to know that this isn’t a health insurance policy or a substitute for one. The benefits are available to you as a member under the program certificate and remain valid for 1 year from the start date of the plan. 

Details of Rapid Medical Response Plan

Here are the details of the Rapid Medical Response Plan:

Benefit

Sub-Benefit

Limits

Waiting Period

Additional Details

Ambulance Service

Emergency road ambulance service

Up to 2 services per year

No waiting period

  • Cashless services for emergencies

  • Available only in specific locations (excluding islands)

  • Basic Life Support (BLS) ambulances

  • 24-hour roadside assistance throughout the year

Planned road ambulance service

Up to 2 services per year

14 days from the inception date of the plan

  • Transfers within a 60 km radius for 

    • Home-hospital

    • Hospital-home

    • Intra-hospital transfers

  • Requires a 24-hour advance notice

  • Additional charges apply for distances beyond 60 km

Physiotherapy Service

Physiotherapy service at home

Up to 5 days per year with 1-hour sessions daily

30 days from the inception date of the plan

  • Doctor’s prescription required

  • Requests must be made 48 hours in advance

  • Available only in select cities

  • Missed or cancelled appointments (within 14 hours) are treated as utilised services

Nursing Service 

Nursing service at home

Up to 5 days per year with 12 hours daily

30 days from the plan inception date

  • For post-hospitalisation care only

  • Doctor’s prescription required

  • Includes daily personal care and monitoring

  • Requires 48-hour advance notice

  • Missed or cancelled appointments (within 14 hours) are treated as utilised services

Key Features of the Rapid Medical Response Plan

Here are some key features you should know about the plan:

  • Covers both emergency roadside assistance and planned ambulance services

  • Up to 5 days of physiotherapy sessions annually, with each session lasting up to 1 hour

  • Service is based on a doctor’s prescription and is available in select cities

  • Post-hospitalisation nursing care for up to 5 days per year, with 12-hour sessions daily

  • Covers personal care, medication assistance, roadside assistance in insurance, and post-operative care as prescribed by the treating doctor

  • Services are available 24/7 for emergency needs, ensuring assistance when required

  • Requests for planned services can be made in advance to suit individual schedules

  • All benefits must be utilised within the plan year and cannot be transferred to subsequent years

  • Qualified trained professionals as service providers

Inclusions and Exclusions of the Plan

Here are some key inclusions and exclusions from the plan you need to consider:

Inclusions

Exclusions

Cashless service for urgent medical emergencies

Unauthorised expenses without prior approval or supporting documents

Transfer for medical necessities within a 60 km radius

Self-inflicted injury including suicide or due to other causes

Up to 5 Physiotherapy sessions annually, with each session lasting 1 hour

Damage or medical conditions due to alcohol or non-prescribed drugs

Post-hospitalisation nursing care for up to 5 days per year, 12-hour per day

Aesthetic or cosmetic surgery expenses

 

Medical conditions or disabilities diagnosed before the start of plan

 

Losses or damages due to war, terrorism, or political instability

Eligibility Criteria to Apply

Here are the eligibility criteria you need to fulfil before applying for the plan:

  • You must be at least 18 years old and a resident of India

  • Your personal details and address must match the information in your coverage certificate

 

Note: Please refer to your coverage certificate for the full list of covered members in your family.

How to File a Claim

To file a claim for the services you can follow these simple steps:

 

1. Call the Allianz assistance helpdesk 48 hours prior to the required date of the appointment

 

2. An agent will assist you in fixing the appointment

 

Ensure you provide all the requested information related to the claim. Any false or misleading information may result in costs being incurred, which you will be required to repay.

 

3. You will receive a confirmation via SMS or email, and the service will be delivered according to the confirmed schedule.

Contact Details

For any assistance, please reach out to us using the following:

  • Email for Customer Care: connectathealth@allianz.com

  • Customer Care Phone Number : 1800 419 9750

  • Operating Hours: 24/7

FAQs on Rapid Medical Response Plan

How do I book a medical service under the plan?

You need to call the Allianz Assistance helpdesk 48 hours before your appointment date, and an agent will assist in confirming the booking via SMS and/or email.

Are ambulance services available at any time?

Yes, our 24/7 helpdesk can arrange ambulance services for emergencies such as accidents, sudden illness, or other medical conditions like anxiety or palpitations.

What happens if I provide false or misleading information during the claim process?

If false or misleading information leads to additional costs, we reserve the right to demand repayment for those costs.

What conditions are covered for nursing and physiotherapy services?

Nursing and physiotherapy services are available for conditions like accidents, sudden illnesses, or other medically supported requirements.

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