The plan provides comprehensive coverage, ensuring essential support during medical emergencies. It includes services such as ambulance assistance, rapid medical supplies, nursing care, and
With Rapid Medical Response Plan, you are covered with benefits designed to address medical emergencies and essential home services. With this plan, offered by Allianz, you can access services like emergency and planned road ambulance support, physiotherapy at home, and nursing services, each with specific limits and waiting periods to meet your needs effectively.
However, it’s important to know that this isn’t a health insurance policy or a substitute for one. The benefits are available to you as a member under the program certificate and remain valid for 1 year from the start date of the plan.
Here are the details of the Rapid Medical Response Plan:
Benefit |
Sub-Benefit |
Limits |
Waiting Period |
Additional Details |
Ambulance Service |
Emergency road ambulance service |
Up to 2 services per year |
No waiting period |
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Planned road ambulance service |
Up to 2 services per year |
14 days from the inception date of the plan |
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Physiotherapy Service |
Physiotherapy service at home |
Up to 5 days per year with 1-hour sessions daily |
30 days from the inception date of the plan |
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Nursing Service |
Nursing service at home |
Up to 5 days per year with 12 hours daily |
30 days from the plan inception date |
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Here are some key features you should know about the plan:
Covers both emergency roadside assistance and planned ambulance services
Up to 5 days of physiotherapy sessions annually, with each session lasting up to 1 hour
Service is based on a doctor’s prescription and is available in select cities
Post-hospitalisation nursing care for up to 5 days per year, with 12-hour sessions daily
Covers personal care, medication assistance, roadside assistance in insurance, and post-operative care as prescribed by the treating doctor
Services are available 24/7 for emergency needs, ensuring assistance when required
Requests for planned services can be made in advance to suit individual schedules
All benefits must be utilised within the plan year and cannot be transferred to subsequent years
Qualified trained professionals as service providers
Here are some key inclusions and exclusions from the plan you need to consider:
Inclusions |
Exclusions |
Cashless service for urgent medical emergencies |
Unauthorised expenses without prior approval or supporting documents |
Transfer for medical necessities within a 60 km radius |
Self-inflicted injury including suicide or due to other causes |
Up to 5 Physiotherapy sessions annually, with each session lasting 1 hour |
Damage or medical conditions due to alcohol or non-prescribed drugs |
Post-hospitalisation nursing care for up to 5 days per year, 12-hour per day |
Aesthetic or cosmetic surgery expenses |
Medical conditions or disabilities diagnosed before the start of plan |
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Losses or damages due to war, terrorism, or political instability |
Here are the eligibility criteria you need to fulfil before applying for the plan:
You must be at least 18 years old and a resident of India
Your personal details and address must match the information in your coverage certificate
Note: Please refer to your coverage certificate for the full list of covered members in your family.
To file a claim for the services you can follow these simple steps:
1. Call the Allianz assistance helpdesk 48 hours prior to the required date of the appointment
Call: 1800 419 9750 (toll-free)
Email: connectathealth@allianz.com
2. An agent will assist you in fixing the appointment
Ensure you provide all the requested information related to the claim. Any false or misleading information may result in costs being incurred, which you will be required to repay.
3. You will receive a confirmation via SMS or email, and the service will be delivered according to the confirmed schedule.
For any assistance, please reach out to us using the following:
Email for Customer Care: connectathealth@allianz.com
Customer Care Phone Number : 1800 419 9750
Operating Hours: 24/7
You need to call the Allianz Assistance helpdesk 48 hours before your appointment date, and an agent will assist in confirming the booking via SMS and/or email.
Yes, our 24/7 helpdesk can arrange ambulance services for emergencies such as accidents, sudden illness, or other medical conditions like anxiety or palpitations.
If false or misleading information leads to additional costs, we reserve the right to demand repayment for those costs.
Nursing and physiotherapy services are available for conditions like accidents, sudden illnesses, or other medically supported requirements.