Tata AIG Auto Secure Two-wheeler Package Policy Claim Settlement

 

Once you get in touch with them, offer information about the event of the mishap, the location, the people involved and the damages incurred by the insured bike. If your bike is stolen, report the loss to the insurance company within 48 hours of the event. File an FIR or request police authorities for a written acknowledgement or Dial 100 call records. 

• Minimise the Loss

You will be expected to take all the necessary steps to decrease the loss, prevent the agitation of the loss, and try to curb the loss effectively. 

• First Action

Once the claim settlement team contacts you within 24 hours of claim registration, you will be given details about the claim process and documentation process. 

• Next Action

During this stage of the claim process, you need to offer the insurer details about the location of your damaged vehicle. They will, hence, send an adjuster (in-house or external). If the accident involves a third party or your vehicle is absolutely immobilised, a spot survey will be made mandatory. 

 

Submit photographs of the damaged bike along with images of the driver. The photos should show the damages clearly. The insurer might start an investigation or tracing exercise, if needed.

• Survey

An in-house or external surveyor will be sent within 4 to 6 working hours of reporting the claim. You might be required to fulfil the following. 

1. Submit all documents

2. Allow the insurer to carry out reinspection as and when needed

 

A final report will then be submitted to the insurer by the surveyor. 

• Liability Letter

A liability letter will be issued by the insurer to the garage at which your bike is under repairs within 6 hours of reporting the claim. You will also receive a copy of this letter. 

• Assessment Principle

As the insured, you must keep the following principles in mind during the assessment process.

1. You will be expected to work in collaboration with the insurance company in order to complete the claim process

2. Offering all the help you can to the insurance company or surveyor to substantiate or assess the loss is imperative

3. The insurance company will consider the intervention of consultants and technical experts if losses to sophisticated equipment is recorded

 

Every policyholder who has filed a claim is to understand these assessment principles carefully.

• Payment and Claim Settlement

Here’s a quick breakdown of the claim settlement process.

1. All valid claims will be processed and paid duly by the insurer

2. In case of cashless claims, the total liability/claim amount stated in the Liability Letter will be sent to the dealer or workshop directly through an electronic fund transfer

3. The claim amount will be sent directly to you if the nature of the claim settlement is a reimbursement payout

 

If you have any issues during this process, you can feel free to reach out to the insurer.

• More on Two-wheeler Claims

Here is a list of important points you must remember during your claim process.

1. A dedicated team manages two-wheeler insurance claims

2. These executives have received special training of two-wheeler insurance claims which qualifies them to offer accurate and fair assessment of the losses

3. Live video streaming will be considered the norm for surveying the loss

4. Claim documents will be sent virtually to the insurer

5. The invoice is to be uploaded by the garage/dealer on the TAGIC mobile application

6. The insurer will then share a DO with the garage/dealer to ensure speedy delivery of the bike

• Policy Paramount 

The Auto Secure Private Car Package Policy defines the scope, terms, conditions, and exceptions of the insurance cover in detail. This procedure and interpretation of all terms in the procedure are subject to and subservient to the policy, which will always act in the supersession of the procedure.

• Incomplete or Falsified Information

Furnishing falsified or incomplete information can not only lead to claim rejections but can also have legal implications. Make sure to add all relevant information, including any eye witnesses, photographs and videos. 

 

If you’re in an accident, especially involving third-party liabilities, then make sure to lodge an FIR. You will likely need a copy of the FIR to file your claim. Without an FIR, your claim may be rejected.  

• Late Intimation of Claim

Make sure to let your insurer know about the accident or damages as soon as you can. You can refer to your policy document for deadlines and ensure that you stick to these timelines. Non-adherence can lead to claim rejections.

 

These days, you can register a claim online, so this process should take no time at all!

• Disobeying Traffic Rules 

Driving without a valid driving licence or without a helmet at the time of the accident to lead to a claim rejection. Make sure to drive safely and obey all traffic rules. This will not only help you avoid claim rejections but will also ensure that you and those around you are safe. 

• Non-transfer of Ownership

This is particularly important for those with second-hand bikes - make sure to transfer your policy document from the previous owner’s name to your name. This should be done within the timelines outlined in your policy document. Failing to transfer your policy may lead to claim rejections. 

 The purchase of  Tata AIG General Insurance Company Limited products by BAJAJ FINSERV DIRECT LIMITED customers is purely on a voluntary basis. For clarifications, customers can call on 1800 266 7780 or 1800 22 9966 or write to customersupport@tataaig.com. This information is given by BAJAJ FINSERV DIRECT LIMITED whose registered office is at Fourth floor, B2, Cerebrum IT Park, Captain Sopanrao Trimbakrao Mulik Path, Kalyani Nagar, Pune, Pune, Maharashtra, 411014. BAJAJ FINSERV DIRECT LIMITED is a Licensed Corporate Agent (Mention License no CA0551) of Tata AIG General Insurance Company Limited (IRDA of India Registration no. 108 CIN: U85110MH2000PLC128425). The insurance products are underwritten by Tata AIG General Insurance Company Limited. Bajaj Finserv Direct Limited is a registered corporate agent of Tata AIG General Insurance Limited For Bajaj Finserv Direct Limited, IRDAI Registration Number CA0551.