Check Your CIBIL Score & Get Free Credit Report Online Instantly Check Now

CIBIL Customer Care Details

CIBIL Customer Care Number

+91-22-6140 4300

(Mon - Fri: 10 AM to 06 PM)

Official Portal CIBIL Self Service Portal
FAX +91-22-6638 4666
CIBIL Corporate Office Address TransUnion CIBIL Limited
(Formerly: Credit Information Bureau (India) Limited)
One World Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400013.
For Queries https://www.cibil.com/contact-us-faq

How To Register a Complaint on CIBIL’s Consumer Dispute Resolution Portal

With these simple and easy steps, you can raise a complaint on the credit bureau’s Consumer Dispute Resolution Portal:

  • Log in to your CIBIL Dashboard
  • Refresh your CIBIL Report and check the updated version
  • Fill in the dispute request form. You can fill out multiple forms if required

 

Following this, TransUnion CIBIL will reach out to the lenders and raise your concerns. Within 30 days of raising the complaint, the required changes should be reflected in your credit report.

CIBIL Customer Care Grievance Redressal

If you're not satisfied with the response that you have received from the CIBIL customer care team, then you can raise your issue via the CIBIL Escalation Desk. To do so, provide details like your service request ID and online grievance ID. You can escalate your complaint through 3 distinct levels:

  • Level 1 - Manager - Consumer Services 

  • Level 2 - Assistant Vice President - Customer Services

  • Level 3 - Chief Operating Officer

 

Ensure that you provide TransUnion CIBIL 10 to 15 days to resolve your grievances, prior to further escalating the issue.

Guidelines for Consumers Visiting the CIBIL Office:

1. Individual consumers visiting the CIBIL office must bring photocopies of their ID proofs.

  • PAN card

  • Passport

  • Driving License

  • Voters ID

2. For businesses and other entities, a photocopy of your PAN and the documents listed below are required.

Entity

Documents

Corporate Entities (Private and Public Limited Companies)

  • PAN of the corporate entity attested by the CS.  OR
  • Copy of PAN / Driving License / Passport of authorized signatory submitting request for CIBIL Company Credit Report (CCR).

Proprietorship Firms

  • Copy of PAN of the proprietor

Partnership Firms

  • Copy of Trust’s PAN OR
  • Copy of PAN of the trustee who has made the request for CIBIL CCR.

HUF (Hindu Undivided Family

  • Copy of PAN of HUF OR
  • Copy of PAN of Karta

Registered Society

  • Copy of PAN of HUF OR
  • Copy of PAN of Karta

Government Bodies\Public Sector Units

  • PAN Copy of the Government entity (if available) OR
  • Copy of PAN / Driving License / Passport of authorized signatory submitting request for CCR

Entities created by Statues (excluding regulators)

  • PAN Copy of the entity (if available)
  • Copy of PAN / Driving License / Passport of authorized signatory submitting request for CCR

Trust

  • PAN of Trust OR
  • PAN / Driving License / Passport of Trustee submitting request for CCR

Unincorporated Association or a body of individuals (AOP). SHG's would form part of this category.

  • Authorized signatories list with specimen signatures.
  • PAN Copy of the authorized signator

FAQs

Can I file a CIBIL complaint online?

Yes. With the help of the credit bureau’s online portal, you can raise a complaint online. The redressal process usually takes up to 30 days.

What is the CIBIL e-mail ID?

The CIBIL e-mail ID is no longer in use. Instead, you can reach out to the credit bureau by visiting the ‘Contact Us’ page on the portal and submitting your queries there.

Home
active_tab
Loan Offer
active_tab
Download App
active_tab
Credit Score
active_tab