CIBIL Customer Care Number, Helpline & Support Email ID

Maintaining accurate credit information is essential for preserving your financial credibility.
If you identify an error in your credit report or have questions about your credit score, contacting CIBIL through authorised support channels is necessary.

TransUnion CIBIL offers customer assistance through a dedicated CIBIL customer care number and an official CIBIL email ID.
These channels are designed to help individuals understand their credit reports, track dispute status, and clarify score‑related concerns.

Using the correct contact details ensures your query reaches the appropriate team securely.
It also helps avoid delays and reduces the risk of sharing personal data with unauthorised third parties.

Before contacting customer care, keep your report reference number and registered contact details ready. This helps in faster identification and resolution of your request.

Filing a CIBIL complaint online is a simple and efficient process. If you’ve identified an error in your credit report or wish to raise a dispute, follow these steps for resolution:

1. Access the Portal: Visit the official website and log in to your account, or register for access if you are a new user.

2. Locate the Dispute Section: Navigate to the dedicated credit report area and locate the online dispute or complaint centre.

3. Identify the Inaccuracy: Select the specific report entry, account, or personal detail that contains the error you want to challenge.

4. Provide Accurate Information: Fill out the required dispute fields with your correct details and a clear explanation of the mistake.

5. Attach Proof: Upload any relevant supporting documentation or certificates that validate your claim.

6. Submit and Save Confirmation: Review your application, submit the form, and note down the provided reference or tracking number for future follow-ups.

CIBIL offers multiple online support options for customers who prefer self‑service or written communication. These channels are suitable for credit report queries, dispute tracking, and product‑related concerns.

Enquiry and Complaint Portal

You can raise specific queries or complaints by logging in to your registered CIBIL account on the official website.
This portal is useful for reporting errors in your credit report, checking dispute status, or resolving registration issues.
Queries submitted here are formally logged, making it easier to track responses and escalation timelines.

CIBIL Chatbot Support

CIBIL provides a virtual chatbot on its official website to address common and repetitive queries.
The chatbot offers instant guidance on tasks such as password resets, login issues, and report downloads. This option is helpful for quick assistance without waiting for a human response.

Email and Phone Assistance

For written communication or document‑based follow‑ups, customers may contact using the official CIBIL customer care email ID. For urgent clarification, phone support is available through the CIBIL score helpline number during working hours.

Purchase and Post‑Purchase Support

This section assists users with product and subscription‑related issues, including payment concerns, report delivery status, and renewal queries. It is relevant for customers who have purchased CIBIL services online.

CIBIL provides several help sections on its official portal to support customers with common credit‑related concerns. These self‑service tools are designed to resolve issues efficiently and reduce the need to contact the CIBIL score customer care number for routine queries.

• Consumer Dispute Resolution Portal

This section allows you to raise disputes related to inaccuracies in your credit report. After logging in to your CIBIL account, you can review report entries, select the disputed information, and submit clarification or documents. Each request generates a reference ID, which helps you track the dispute until resolution.

• Contact Us Page

The Contact Us page provides updated helpline numbers, email support options, and an online query form. It is useful for non‑dispute concerns such as account access issues, registration support, or general assistance.

• FAQs Page

The FAQs section answers common questions related to credit scores, report updates, account registration, and dispute processes. It serves as a reliable starting point before reaching out for personalised support.

• Credit Report and Score Purchase Support

This section helps customers address issues related to purchased credit reports or scores, including payment confirmation delays or access problems.

• 24/7 Virtual Chatbot: Available on the official website, the automated chatbot offers instant assistance for routine self-service tasks, such as password resets, login troubleshooting, and quick guidance on report downloads.

CIBIL provides in-person support for consumers, but visits to the CIBIL office are strictly by prior appointment only. Walk-ins are not permitted under any circumstances. It is advisable to call the CIBIL contact number in advance to confirm eligibility and appointment requirements before planning a visit.

Here’s what you need to know before planning your visit:

• Office Address

TransUnion CIBIL Limited

One World Centre, Tower 2A, 19th Floor,

Senapati Bapat Marg, Elphinstone Road,

Mumbai – 400 013 India

• Visiting Hours

Days: Monday to Friday

Time: 10:00 a.m. to 6:00 p.m.

(Closed on public holidays)

• Appointment Requirement

Consumers must book an appointment in advance through official communication channels. No services are provided without a scheduled appointment.

• Identity Verification
  

Only the concerned individual can access personal credit report information. Valid government-issued photo ID is mandatory. You can keep any of the following handy:: 

• PAN card

• Passport

• Driving Licence

• Voter ID
  

• Alternative Support Channels
   

Before considering an office visit, consumers are encouraged to use CIBIL’s online services or reach out via phone or email for most queries and disputes.

CIBIL provides a structured grievance resolution framework to ensure that consumer concerns are addressed in a timely and transparent manner. If you are not satisfied with the initial response or solution provided by CIBIL, the issue can be escalated through a defined three-level process. 

Here is how the escalation matrix works:

Level 1: Primary Grievance Channels

This is the first step for resolving issues related to your credit report or score with CIBIL. You can submit complaints or queries through multiple contact options.

• Online Portal Access

Visit the official CIBIL website and use the Consumer Grievance section or the “Write to Us” form for general support. If you need to correct an error in your report, log in and select the ‘Raise a Dispute’ option under the ‘Credit Reports’ tab. Each dispute generates a unique ID that you can use to track progress.

• Email Support

For general queries, write to CIBILinfo@transunion.com. For disputes or complaints related to credit reports, contact CIBILinfo@transunion.com.

• Phone Support

You can call the consumer helpline at +91-22-6140-4300, available Monday to Saturday between 10:00 AM and 6:00 PM.

• Walk-in Consultation

You may also visit the CIBIL office at:

TransUnion CIBIL Limited, One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400013

Walk-in hours are from Monday to Friday, 10:00 AM to 6:00 PM. For walk-in services, carry one original and one photocopy of a valid photo ID. Accepted documents include a PAN card, passport, driving licence, or voter ID. 

These are necessary to verify your identity before addressing your query or complaint in person. If your concern remains unresolved or unsatisfactory at this level, proceed to the next escalation stage.

Escalation Level 2: Email the Nodal Officer

If your issue is not addressed at Level 1, escalate it by writing to the Nodal Officer. Mention your Dispute ID or complaint reference number for clarity.

Contact Details:

Escalation Level 3: Contact the Principal Nodal Officer

If the Nodal Officer's response is delayed or unsatisfactory, escalate the issue to the Principal Nodal Officer. Share full details of your case along with supporting communication.

Contact Details:

Escalation Level 4: Approach the RBI Ombudsman

If all internal escalation levels with CIBIL fail to resolve your issue, you can lodge a complaint under the Reserve Bank of India – Integrated Ombudsman Scheme (RB-IOS), 2021. You may file the complaint online through the RBI CMS portal or send a physical complaint to the relevant ombudsman office.