CIBIL Customer Care Number and Support Email ID

Accurate credit information is crucial for maintaining your financial credibility. If you spot any discrepancies in your CIBIL report or have queries regarding your credit score, reach out to the right support channels. TransUnion CIBIL offers several modes of assistance, including CIBIL helpline numbers, online portals, and a structured grievance redressal mechanism. Knowing the correct steps and contact details ensures your concerns are addressed efficiently. 

It also helps to be aware of details like working hours, escalation matrix, and in-person assistance protocols for faster resolution.

Filing a CIBIL complaint online is a simple and efficient process. If you’ve identified an error in your credit report or wish to raise a dispute, follow these steps for resolution:

Step 1: Log in to Your Account

Log in to your myCIBIL account using your registered credentials

Step 2: Access Credit Report Section

Go to the ‘Credit Reports’ section after logging in

Step 3: Open the Dispute Centre

Navigate to the ‘Dispute Centre’ tab and click on ‘Dispute an Item’

Step 4: Fill Out the Dispute Form

Complete the online dispute form with accurate details

Step 5: Keep Control Number Ready

Have your control number handy while filling out the form

Step 6: Select the Disputed Section

Choose the part of your credit report that you want to dispute

Step 7: Enter Correct Information

Provide the correct value or explanation in the disputed field

Step 8: Submit the Dispute

Submit the form, and the system will forward your dispute to the concerned credit institution for resolution.

CIBIL provides several online support channels to assist you with credit report concerns, dispute resolution, and product-related queries:

• Enquiry Page

You can submit specific queries or complaints by logging into your CIBIL account. This platform is suitable for addressing issues related to credit reports, score updates, or registration difficulties.

• CIBIL Chatbot Support

This virtual assistant, available on the official CIBIL website, provides instant responses to common queries, including password resets, login assistance, and report download guidance.

• Purchase and Post-purchase Help Section

This section addresses concerns related to CIBIL products and subscriptions. It includes support for payment issues, report delivery status, and subscription renewals.

CIBIL offers dedicated support sections to assist with common concerns such as credit report disputes, product purchases, and contact-related queries. These resources streamline the assistance process and are easily accessible through the official CIBIL website. Here are the various sections:

• Consumer Dispute Resolution Portal

This portal allows you to raise disputes related to inaccuracies in your credit reports. You can access it by logging into your CIBIL account and navigating to the ‘Raise a Dispute’ section. The portal lets you review report entries, select the disputed item, and submit supporting documents. 

Each dispute generates a unique ID for tracking to help you monitor its progress and receive timely updates.

• Contact Us Page

This page offers all CIBIL helpline numbers, support email IDs, and a form to submit queries online. The page is useful for concerns unrelated to disputes, such as account login problems or registration support.

• FAQs Page

This page has frequently asked questions about credit reports, scores, report updates, account registration, and dispute resolution. It serves as a self-help resource, offering detailed answers that help you understand the CIBIL system better before reaching out for support.

• Credit Report and Score Purchase Portal

You can also raise support tickets related to purchased credit reports and scores via this dedicated section. It helps with issues such as delayed report delivery, payment confirmation, or report access problems.

CIBIL provides in-person support for consumers, but visits to the CIBIL office are strictly by prior appointment only. Walk-ins are not permitted under any circumstances. Here’s what you need to know before planning your visit:

• Office Address

TransUnion CIBIL Limited

One World Centre, Tower 2A, 19th Floor,

Senapati Bapat Marg, Elphinstone Road,

Mumbai – 400 013  India

• Visiting Hours

Days: Monday to Friday

Time: 10:00 a.m. to 6:00 p.m.

(Closed on public holidays)

• Appointment Requirement

Consumers must book an appointment in advance through official communication channels. No services are provided without a scheduled appointment.

• Identity Verification

Only the concerned individual can access personal credit report information. Valid government-issued photo ID is mandatory. You can keep any of the following handy:: 

• PAN card

• Passport

• Driving Licence

• Voter ID

• Alternative Support Channels

Before considering an office visit, consumers are encouraged to use CIBIL’s online services or reach out via phone or email for most queries and disputes.

CIBIL provides a structured grievance resolution framework to ensure that consumer concerns are addressed in a timely and transparent manner. If you are not satisfied with the initial response or solution provided by CIBIL, the issue can be escalated through a defined three-level process. 

Here is how the escalation matrix works:

• Level 1: Primary Grievance Channels

This is the first step for resolving issues related to your credit report or score with CIBIL. You can submit complaints or queries through multiple contact options.

• Online Portal Access

Visit the official CIBIL website and use the Consumer Grievance section or the “Write to Us” form for general support. If you need to correct an error in your report, log in and select the ‘Raise a Dispute’ option under the ‘Credit Reports’ tab. Each dispute generates a unique ID that you can use to track progress.

• Email Support

For general queries, write to CIBILinfo@transunion.com. For disputes or complaints related to credit reports, contact CIBILinfo@transunion.com.

• Phone Support

You can call the consumer helpline at +91-22-6140-4300, available Monday to Saturday between 10:00 AM and 6:00 PM.

• Walk-in Consultation

You may also visit the CIBIL office at:

TransUnion CIBIL Limited, One World Centre, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400013

Walk-in hours are from Monday to Friday, 10:00 AM to 6:00 PM. For walk-in services, carry one original and one photocopy of a valid photo ID. Accepted documents include a PAN card, passport, driving licence, or voter ID. 

These are necessary to verify your identity before addressing your query or complaint in person. If your concern remains unresolved or unsatisfactory at this level, proceed to the next escalation stage.

• Escalation Level 2: Email the Nodal Officer

If your issue is not addressed at Level 1, escalate it by writing to the Nodal Officer. Mention your Dispute ID or complaint reference number for clarity.

Contact Details:

• Escalation Level 3: Contact the Principal Nodal Officer

If the Nodal Officer's response is delayed or unsatisfactory, escalate the issue to the Principal Nodal Officer. Share full details of your case along with supporting communication.

Contact Details:

• Escalation Level 4: Approach the RBI Ombudsman

If all internal escalation levels with CIBIL fail to resolve your issue, you can lodge a complaint under the Reserve Bank of India – Integrated Ombudsman Scheme (RB-IOS), 2021. You may file the complaint online through the RBI CMS portal or send a physical complaint to the relevant ombudsman office.