Your CIBIL score is a 3-digit number that indicates your creditworthiness. In India, four credit bureaus evaluate your credit history based on financial habits and prepare a credit report.
TransUnion CIBIL is the organisation calculating the CIBIL score. Along with this score, you also get a CIBIL report. This report contains your personal details, previous and existing credit accounts and other information.
However, sometimes you may see errors in your cibil credit report. These errors can include spelling mistakes, closed loan accounts, or other incorrect details. To rectify these inaccuracies, you can raise a CIBIL dispute. You can raise a CIBIL dispute online for quicker resolution. Though, you have the option to raise it offline too by writing to TransUnion CIBIL Limited. To learn more about how to raise a dispute in CIBIL, read on.
CIBIL dispute is a process of raising or filing a correction request online when you find any inaccuracy in your cibil report and want to rectify it. These inaccuracies may include incorrect bank data, transaction details, spelling issues, inaccurate email IDs, etc. You can start the process by filling up the CIBIL dispute form.
Once you submit the form, the credit bureau begins the dispute resolution process by contacting the Credit Institution (CI) with details about the disagreement.
CIBIL dispute types depend on the entity you are registered as, a company or an individual. Here’s a look at CIBIL disputes under each category:
As a company, raise a dispute in CIBIL if there are errors in either of the following details.
Enterprise or Banking Information: If you find any mistake in your organisation’s name, ownership details or address, you can raise a dispute. Additionally, the company’s incorrect banking details can also be rectified under this.
Account Duplication: If you notice that an account is recorded repeatedly in your report, fill out the form for a dispute raise in CIBIL.
As an individual, you can fill out a CIBIL consumer dispute form if you find the following inaccuracies in your credit report.
Personal Details: You may file a dispute if you find an inaccuracy in your personal details like name, contact number, email ID, PAN details, etc.
Duplicate Account: If your account surfaces on your credit report more than once, fill out the form to raise CIBIL dispute online.
You can raise a CIBIL dispute online or offline. If you find any error in your credit report by CIBIL, raise a dispute through either of the following modes.
a) Online Portal
For an online CIBIL dispute, raise it by following the steps given below:
Visit the official CIBIL website - https://www.cibil.com/
Enter your credentials to log in
Navigate to the ‘Dispute Center’ option under the ‘Credit Report’ tab
Fill in the form with the required information
Select the type of dispute you want to raise
Re-check the details and submit the form
You will receive CIBIL dispute status updates on your registered contact details. Keep in mind that the CIBIL dispute resolution process can take up to 30 days.
b) Email ID
This is one of the most accessible ways to start the process of a CIBIL dispute. Raise online disputes by writing to them at email@example.com at any time. The customer support team will get back to you usually within two working days.
Apart from the CIBIL online dispute form, you can choose an offline mode. Offline consumer CIBIL dispute mode includes writing to the credit bureau at their postal address. The postal address of TransUnion CIBIL is:
TransUnion CIBIL Limited, One World Center, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400 013
Here are the steps that are involved in the CIBIL dispute resolution process:
Click on ‘myCIBIL’ on the official CIBIL website.
Log into your account
Fill in the form with mandatory details and click on ‘Submit’
After you submit the CIBIL score dispute form, here is what will happen:
Contested fields will be labelled as 'Under Dispute’
Depending on your dispute type, CIBIL discusses this with lenders
The lender may either accept or reject the disagreement
If rejected, you receive an SMS requesting you to contact the CI
If accepted, changes are implemented, and the ‘Under Dispute’ sign will be removed
It takes up to 7 days to include the changes and up to 30 days to complete the whole CIBIL dispute resolution process
Once the dispute is addressed, you receive an SMS on your registered mobile number
Your credit report, as an individual or a company, has a significant role in determining your eligibility for new credit. So, any inconsistency or inaccuracy can negatively affect your prospects of availing credit.
Given this, you must raise a CIBIL dispute as soon as you come across any errors. To provide the best possible service, CIBIL offers a variety of ways to contact customer support. You can raise CIBIL disputes online or offline and get it resolved without any hassles.
To know more about the process and CIBIL score requirements to avail loans, visit Bajaj Markets. With lenders offering attractive loan interest rates, you can choose the right loan type that aligns with your financial requirements.
It takes up to 30 days to get the complaint resolved.
As a company or an individual, you can raise a dispute in the following situations:
You can file a dispute if you discover an error in your organisation's name, ownership data, or address. This can also be used to rectify the company's inaccurate banking information. In addition, you can raise a dispute even in instances where there may be a duplicate record in your report.
You can register a dispute if you detect inconsistency in your personal information, like your name, phone number, email address, or PAN number.
The control number in the CIBIL dispute form is a nine-digit number that is created once a CIR is generated. It is a help control number that assists CIBIL in identifying the reason for which the dispute has been raised.
Yes, initiating a dispute on the CIBIL website is free.
You can track the CIBIL dispute status by visiting the CIBIL page or calling the helpline at 022-61404300.
You can raise a new request along with the details of the previous dispute.
Yes. If your CIBIL report reflects a loan you have repaid, raise a dispute soon to resolve it.