Your CIBIL score is a number that reflects your creditworthiness. This three-digit number ranging from 300 to 900 plays a vital role in the approval or rejection of your loan or credit card application. TransUnion, Equifax, Experian, and CRIF Highmark are the credit bureaus that evaluate the credit history of customers on the basis of their financial habits and prepare a credit report of the customer. This report contains your personal details, transaction details, debts, and so on. However, sometimes you may see errors in your credit report, such as spelling mistakes, incorrect details, etc. To rectify those mistakes, you can file a complaint, also known as CIBIL dispute raise and get it corrected within a few days.

What are CIBIL Disputes

CIBIL disputes are the process of discovering and correcting inaccuracies in your credit report, such as incorrect bank data, transaction details, spelling issues, inaccurate email ID, and so on. You can raise the complaint by filling up the CIBIL dispute form online on the CIBIL website.

Types of CIBIL Disputes

CIBIL disputes are of two types.

Company Disputes

The disputes can be raised for the errors done in the company’s details that are listed below.

1. Enterprise or Banking Information: If you find any mistake in the name, ownership details or address of your organisation, you can raise a dispute. Additionally, the company’s incorrect banking details can also be rectified under this.

2. Account Duplication: If the same account appears on your credit report repeatedly, you can file a dispute and get it corrected

Individual Dispute

This dispute can be raised if you find the following inaccuracies in your credit report.

1. Personal Details: Under this, you may file a dispute if you find an inaccuracy in your personal details like name, contact number, email ID, PAN details, etc.

2. Duplicate Account: If your account surfaces on your credit report multiple times, you can file a dispute to get it fixed.

How to Raise a CIBIL Dispute

Filing a complaint about inaccuracy in the credit report has become an easy and simple process. You can raise a CIBIL grievance through online and offline methods.

Online Medium

1. Online Portal

Here are the steps for the same.

  • Browse the official website of CIBIL https://www.cibil.com/.

  • If you are a new customer, register yourself on the page.

  • Log in to the page with your credentials.

  • Go to the ‘Credit Report’ tab and select ‘Dispute Center.’

  • Fill up the form carefully.

  • Choose the type of dispute you want to file.

  • Submit the form.

  • It can take up to 30 days for the dispute to be resolved.

2. Email Id

Email is the most accessible way to contact customer service representatives since it has no time restriction. You can contact the CIBIL complaint email address at ai info@cibil.com with any queries and complaints.

Offline Medium

You can raise a CIBIL consumer dispute by writing to TransUnion at their postal address:

TransUnion CIBIL Limited, One Indiabulls Center, Tower 2A, 19th Floor, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400 013

CIBIL Dispute Resolution Process

Here are the steps that are involved in the CIBIL dispute resolution process.

  • Once the dispute form is submitted, the contested fields will be labelled as 'Under Dispute.’

  • Following your request, CIBIL will discuss this with lenders depending on the type of dispute.

  • The lender has the option of accepting or rejecting the disagreement.

  • If the lender acknowledges the disagreement, changes will be implemented.

  • After that ‘Under Dispute’ sign will be removed.

  • It takes up to 7 days to include the changes and up to 30 days to complete the whole CIBIL dispute resolution process.

  • Once the dispute is addressed, you will receive an SMS on your registered mobile number.

Concluding Comments

Any individual's or company's credit report is crucial in evaluating loan eligibility and the credit approval procedure. However, if your credit report has an inconsistency, your prospects of receiving credit may be severely harmed. Therefore, to settle issues about your CIBIL report, CIBIL provides a variety of ways to contact customer support in order to provide the best possible service. You can use any of it and get it resolved.

Frequently Asked Questions (FAQs)

  • ✔️How long does it take for CIBIL to resolve a dispute?

    It takes up to 30 days to get the complaint resolved.

  • ✔️What are the various situations in which I can raise a CIBIL dispute?

    Two types of CIBIL disputes that you may raise:

    Company Dispute

    You can file a dispute if you discover an error in your organisation's name, ownership data, or address. This can also be used to rectify the company's inaccurate banking information. Additionally, if the same account appears on your credit report many times, you can submit a dispute to correct it.

    Individual Dispute

    If you detect inconsistency in your personal information like your name, phone number, email address, or PAN number, you can register a dispute. 

  • ✔️What is the control number in CIBIL dispute form?

    The control number in the CIBIL dispute form is a nine-digit number that is created once a CIR is generated. It is a help control number that assists CIBIL in identifying the reason for which the dispute has been raised. 

  • ✔️How will I know the status of my dispute?

    You can track the CIBIL dispute status by visiting the CIBIL page or by calling the helpline number 02266384600.

  • ✔️What if I’m not satisfied with the results of the dispute?

    You can raise a new request along with the details of the previous dispute.