RBL Credit Card Customer Care

RBL Credit Card Customer Care

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Know About RBL Bank Credit Card Customer Care

The banking operations have certainly evolved over the decade. Previously, it needed people to visit the branch in-person to resolve their queries. However, since the Internet era took over, these operations have become simpler to access. There are myriad ways to connect with your RBL Bank for queries related to bank accounts, credit card, insurance services, loan, locker facilities, and so on.

For instance, let us assume that your RBL credit card was stolen recently. The only way to prevent the misuse of your card in any manner is to get it blocked as soon as possible. You can get in touch with the RBL credit card customer care or Bajaj credit card customer care no. (for RBL SuperCard) facility. The executive will guide you with the process and get your card blocked before it is misused.

Apart from this, the RBL credit card customer care/ Bajaj credit card helpline number also resolves different queries that the customers may have regarding the credit cards, right from the process to apply for a credit card to credit card-related grievances. You can reach out to the executives by calling on the RBL credit card customer care number or Bajaj Finserv credit card customer care toll-free number or by sending your query via email.

The RBL bank credit card customer care number / Bajaj credit card toll-free number and email address are given below:

  • Number: +91 22 62327777 / 1800 121 9050
  • Email ID: cardservices@rblbank.com

The bank also has a separate RBL bank credit card customer care for SuperCard holders. The RBL SuperCard is a partner card offered by the RBL Bank and Bajaj Finserv. Any queries related to this card can be raised separately by contacting the Bajaj credit card customer care number and email address given below:

  • Bajaj Finance Credit Card Number: +91 22 71190900
  • Bajaj Finance Email ID: supercardservice@rblbank.com

The RBL Bank has a dedicated RBL Bank credit card helpline number for the customers to resolve their card-related issues at anytime and anywhere. You can get in touch with the RBL credit card customer service and resolve your credit card queries in no time.

On the other hand, RBL SuperCard customers can contact either RBL card helpline number or the Bajaj finance credit card toll-free number to resolve the queries. An executive in contact can also encourage you to learn more about the best deals on your RBL credit card and guide you to apply for RBL credit card online.

Let us understand how you can contact the RBL credit card customer support or the Bajaj Finserv credit card customer care no for RBL SuperCard queries. Here’s a walkthrough on the different modes of contact for RBL Bank credit card customer service.

RBL Bank Customer Care - Modes of Contact

The customers can raise any RBL credit card complaint or get in touch with the Bajaj Finserv credit card customer care with any one of the following methods:

  1. SMS services

  2. Call services

  3. Email services

  4. Postal services

  5. Contact via Social Media accounts

Below we have shed light on each mode of contact for RBL credit card helpline and Bajaj credit card helpline (for RBL SuperCards) in elaborate details.

RBL Bank Credit Card SMS Service

RBL Bank credit card customers can check the card balance via SMS service. All that needs to be done for credit card balance enquiry is as follows –

  • Send an SMS “BAL<space>Customer ID” to the RBL card customer care no at +91 9223366333

Also, the USSD service can be used to obtain credit card balance information. Follow the steps below:

  1. Dial *99*79*1# from the registered mobile number.

  2. Enter the last four digits of your RBL credit card when prompted.

  3. An SMS with the balance information will be sent to said customer.

Besides the RBL bank card customer care balance enquiry, the SMS banking service can be used for other credit card queries as well.

  • To temporarily block the RBL credit card – Send an SMS “TBLOCK <last four digits of your credit card number>” to +91 9223366333
  • To unblock the RBL credit card – Send an SMS “UBLOCK <last four digits of your credit card number>” to +91 9223366333
  • To permanently block the RBL credit card – Send an SMS “BLOCK <last four digits of your credit card number>” to +91 9223366333

RBL Bank Credit Card Call Service

You can contact the RBL card customer care via call. All you need to do is –

  • Contact the RBL credit card customer care no. on +91 22 62327777 and get in touch with an executive to help you with your card-related doubts. You can also use the RBL credit card toll-free no./ Bajaj credit card toll-free no. 1800 121 9050 as well. The RBL card customer care number will process any credit card complaint or request.
  • Also, the RBL Bank offers SuperCard benefits in association with Bajaj Finserv. For people with the RBL SuperCard can contact on the same number as above.
  • However, there is another dedicated RBL credit card helpline no. to manage queries related to the RBL SuperCard. The Bajaj credit card customer care number to resolve any SuperCard related requests is +91 22 71190900.
  • In fact, for general queries related to the RBL Bank account or cards, you can contact on +91 22 61156300. The same number can be used to report unauthorised and fraudulent activities on the RBL credit card.
  • On the other hand, the RBL customer care service can be used to check the bank account balance. This service is available to the customers 24x7. All you need to do is –
  • Give a missed call from your registered mobile number on 18004190610. After this, you will receive an SMS instantly with the balance details.

However, note that the missed call facility is available to check balances of Savings and Current accounts only. Balance enquiries for credit card (CC) or overdraft (OD) and loans are not available yet.

The following table will give you a quick overview of the contact details for various RBL Bank credit card customer care no.

Service

RBL Bank Customer Care Contact Number

Customer Care Number

+91 22 61156300 to 99                      

RBL Credit Card Customer Care Toll-Free Number

18001238040

RBL Card Helpline

022 62327777 or  18001219050

RBL SuperCard Helpline

022 71190900

Merchant Banking Queries

022 43020600

Head Office

022 43020600

RBL Bank Credit Card Email Service

Customers of the RBL credit cards can get in touch with the RBL Bank credit card helpline or Bajaj finance credit card customer care via email.

However, when sending the RBL Bank credit card complaint via email, make sure to mention all the relevant details of the issue that you are facing. Also, it will be helpful if you describe the product/deal/facility that you have availed.

If you want to avail dedicated services –

  • Email the RBL credit card customer care at cardservices@rblbank.com credit card related requests
  • People with the RBL SuperCard in partnership with Bajaj Finserv can send their queries at supercardservice@rblbank.com
  • Any other RBL bank related queries can be sent at customercare@rblbank.com

The following table will give you a quick overview of the email IDs that you can send your requests to –

Service

RBL Bank Customer Care Email Address

Banking Queries

customercare@rblbank.com

Credit Card Queries

cardservices@rblbank.com

Agri-Business Queries

agribusiness@rblbank.com

Rural Banking Queries

ruralbanking@rblbank.com

Head Credit Card Service

headcardservice@rblbank.com

Principal Nodal Officer

principalnodalofficercards@rblbank.com

RBL Credit Card Postal Service

You can also send a written letter via post to the RBL Bank’s corporate address in Mumbai. Make sure you mention details such as your full name, banking account details, and contact information along with your credit card query.

The official address is:

RBL Bank Ltd.

One Indiabulls Centre, Tower 2B, 6th Floor,

841, Senapati Bapat Marg,

Lower Parel (W),

Mumbai 400013. India.

Phone no. - 91 22 4302 0600.

Fax no. - 91 22 4302 0520.

RBL Credit Card Customer Care Contact via Social Media Accounts

The RBL Bank’s official social media handles are as follows:

It is strictly advised not to share your RBL account details, card numbers, OTP, CVV, ATM PIN, passwords, UPI ID/PIN, or any personal information with anyone via the social media accounts mentioned above.

Besides this, RBL Bank has the facility for its customers to connect from any part of the world. The RBL card helpline numbers are as follows:

City Wise RBL Helpline Numbers

Below is the list of Focused MSE Branches of the RBL Bank along with their contact details:

State

City

Contact Number

Goa

Margao

832-2738215

Gujarat

Surat

0261-2360200 / 2362800

Vapi

0260-2431409 / 2421409

Haryana

 

Gurgaon

0124-4414450-63

Sohna

0124-2362500-01

Karnataka

 

 

Davangere

8192-257927

Dharwad

836-2213502 / 2748092

Hubli

836-2213501 / 2369140

Maharashtra

 

 

 

 

 

 

 

 

Ahmednagar

0241-2421047/48

Aurangabad

0240-2484422 / 0240-2484433

Pune

09422533325 / 08793197567

20-27475153 / 7470823

Gandhinagar

231-2610 218

Kolhapur

230-2433853 / 2432107

Sangli

0233-2670580

Thane

022-25444290 / 25410977

Kolhapur

231-2656831 / 2653006

Karad

2164-222424

Rajasthan

Bhiwadi

01493-220175, 517334-335

01493-230025, 01493-517336,01493-517338

Tamil Nadu

Avinashi

0429-6272469

By now, you must have quite an understanding of the RBL credit card customer care phone numbers. So, let us discuss the RBL credit card redressal system in detail.

RBL Credit Card Redressal System

The RBL bank credit card customer care grievance redressal has three levels.

  • First Level

First, you can submit your RBL credit card queries by calling the RBL credit card customer service number on +91 22 62327777. You can also use the RBL credit card toll free number 1800 121 9050 to submit your queries.

The Bajaj Finserv credit card customer care number for SuperCard related complaints is +91 22 71190900. You can also get in touch with the credit card customer care support via email. Just send in your queries at cardservices@rblbank.com

Besides this, you can send a written letter via post to the RBL bank’s corporate office in Gurgaon. The official address for sending in your credit card queries via post is:

Manager - Credit Cards Service,

RBL Bank Limited Cards Operating Centre - COC,

JMD Megapolis, Unit No 306-311 - 3rd Floor Sohna Road,

Sector 48, Gurgaon,

Haryana 122018.

It might take up to 10 days for the bank to revert to your email or post, depending on the query and the time taken to resolve it. It is advisable to mention your full name, account details, and contact information when sending across an email or letter to the authorities.

  • Second Level

If you do not receive any response to your query within 10 days, you can take your request ahead by writing to the Head of Credit Card services of the RBL Bank. You can either send an email to headcardservice@rblbank.com or send a letter to the following postal address:

Head - Cards Services

RBL Bank Limited Cards Operating Centre – COC

JMD Megapolis, Unit No 306-311 - 3rd Floor

Sohna Road, Sector 48, Gurgaon,

Haryana 122018.

Note to mention the reference number provided to you at the first level when writing to the Head of Credit Cards services.

  • Third Level

Ideally, you should receive a response from the Head of Card Services within four working days. However, if you do not get a revert from them, you can take your RBL credit card query further ahead to the Nodal Officer. You can call the said authority on +91 22 71432700, send an email at principalnodalofficercards@rblbank.com or write a letter to the following address:

Mr. Saurabh Gaur,

RBL Bank Limited Cards Operating Centre - COC,

Copyright © RBL Bank Ltd.

JMD Megapolis, Unit No 306-311 - 3rd Floor

Sohna Road, Sector 48, Gurgaon,

Haryana 122018.

Typically, you shall receive a response on your query within 10 working days. Despite all this, if you still do not receive any revert from the RBL Bank within 30 days, you can get in touch with the Banking Ombudsman for further help.

Frequently Asked Questions

  • ✔️How can I speak to RBL customer care?

    You can get in touch with the RBL credit card helpline number by calling on +91 22 62327777 or use the RBL Bank credit card toll free number 1800 121 9050.

  • ✔️How can I cancel by RBL credit card?

    You can cancel your RBL credit card online from their website, visiting the nearest RBL Bank branch, or contacting the RBL credit card customer care service.

  • ✔️Can I call the customer service to know the cash limit of my RBL Bank SuperCard?

    Yes. You can call the RBL credit card customer care or Bajaj finance credit card customer care number to know the cash limit of your RBL SuperCard.

  • ✔️How do I register a complaint regarding the RBL credit card?

    Use the RBL credit card customer care contact number (+91 22 62327777) or the RBL credit card customer care toll free number (1800 121 9050) to raise any card-related queries.