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Anyone who is a legal citizen of the country can freely enrol themselves with the UIDAI to obtain an Aadhaar card. UIDAI has established multiple contact centres to resolve issues and questions regarding Aadhaar updates, enrolment, and other services. For any queries, you may contact the Aadhaar card customer care by dialling 1947 or 1800 300 1947. Alternatively, you can also contact Aadhaar card customer care via email or through their social media handles.

Toll-free Numbers

1947 / 1800 300 1947

Email Address

help@uidai.gov.in

Official Website

https://uidai.gov.in/

Social Media Handles

Twitter: @UIDAI

Facebook: @AadhaarOfficial

Headquarter Address

3rd Floor, Tower II,

Jeevan Bharati Building,

Connaught Circus,

New Delhi 110 001

UIDAI Regional Offices

UIDAI has several regional offices across the country. Here is a list of all the UIDAI regional offices along with their contact numbers, email IDs and postal addresses.

City

Contact Number

Email Id

Fax Number

Address

New Delhi

011 4085 1426

publicgrievance.cell@uidai.net.in

011 4085 1406

Ground Floor, Pragati Maidan Metro Station, New Delhi 110 001

Gurugram

0124 2678 306

ylprao@uidai.net.in

-

Technology Centre Office Complex, Plot No. 1, Sector-M2, IMT Manesar, Gurugram 122 050

 

Bengaluru

080 2234 0104

gopalan.rs@uidai.net.in

 

080 2234 0310

Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru 560 001

Mumbai

1947, 022 2216

3492

help@uidai.gov.in

-

7th Floor, MTNL Exchange Building, G.D. Somani Marg, Cuffe Parade, Mumbai 400 005

Chandigarh

0172 271 1947

grievancecell.rochd@uidai.net.in

0172 2711 717

SCO 139-141, 3rd and 4th Floor, Sector 17-C, Chandigarh 160 017

Hyderabad

040 2373

9266

gopalan.rs@uidai.net.in

040 2373 6662

6th Floor, East Block, Swarna Jayanthi Complex, Beside Maitrivanam, Ameerpet, Hyderabad, Telangana 500 038

Lucknow

0522 2304

979,

0522 2304

978

uidai.lucknow@uidai.net.in

-

3rd Floor, UP State Construction & Infrastructure Development Corporation Ltd. Building, TC-46/V, Vibhuti Khand, Gomti Nagar, Lucknow, UP

226 010

Ranchi

0651 6450 145,

9031

002

292

ro.helpdesk@uidai.net.in

-

1st Floor, RIADA Central Office Building Namkum Industrial Area, Near STPI Lowadih, Ranchi, Jharkhand 834 010

Guwahati

0361 222 1819

d.khound@uidai.net.in

0361 222 3664

Block-V, 1st Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati, Assam 781 006

Aadhaar Grievance Redressal

You can contact Aadhaar card customer care both online and offline for grievance redressal.

Online Method

  • Step 1: Visit the official UIDAI website - uidai.gov.in

  • Step 2: Select the “Grievance” option on the homepage.

  • Step 3: Now, click on the “Lodge Public Grievance” option.

  • Step 4: Fill in all the necessary details in the form on the next page that opens.

  • Step 5: Finally, click on “Submit”.

  • Step 6: You will shortly receive a text message and an email with an update on your request.

Offline Method

You may also call the Aadhaar customer care or shoot an email detailing your grievance.

Aadhaar Card Customer Care Number

Email

To resolve your queries, you may dial the toll-free numbers:
1947 or 1800 300 1947

You may mail your grievances at help@uidai.gov.in

Postal Method

You can also mail your grievance via post to either the UIDAI head office or to any of their regional offices (addresses mentioned above).

Aadhaar Redressal Process

Once you submit your grievance, UIDAI initiates a chain of steps to resolve your issue:

  • Step 1: Clearance is taken from the Deputy Director (UIDAI Public Grievance Officer).

  • Step 2: After receiving approval from the Deputy Director, the matter is investigated and forwarded to the appropriate regional office.

  • Step 3: Following that, the assigned regional office looks into the issue and gets it resolved.

How to File Complaints Online through the Resident Portal for Aadhaar Card?

Here are the steps to register a complaint online through the resident portal:

  • Step 1: Visit pgportal.gov.in to submit your grievances so that they can be answered at the earliest.

  • Step 2: Fill up an application form along with the requested personal data, enrolment ID, location, and complaint information.

  • Step 3: Submit the form.

  • Step 4: You will receive an email or text message with an update about your request on your registered mobile number/email address. You can file your complaint online against:

  • Aadhaar card generation failure

  • Enrolment and operator agencies

FAQs on Aadhaar Card Customer Care Number

  • ✔️How can I contact Aadhaar customer care?

    You can contact Aadhaar customer care by dialling any of the UIDAI toll-free customer care numbers at 1947 or 1800 300 1947.

  • ✔️What is the Aadhaar service request number?

    The Service Request Number or SRN is a 28-digit number that is generated every time you raise a request on the UIDAI website.

  • ✔️How can I make a complaint about my Aadhaar card?

    You can make a complaint about your Aadhaar by dialling UIDAI customer care number at 1947 or 1800 300 1947. Alternatively, you can also contact UIDAI customer support via email at help@uidai.gov.in. You can also raise your complaint on social media platforms by tagging the official UIDAI handles.

  • ✔️Is it possible to get details of the Aadhaar Enrolment Centre by using the chatbot?

    Yes, you may use the Aadhaar chatbot to find a local Aadhaar Enrolment Centre by submitting your PIN code.

  • ✔️ Will the Aadhaar number change in case I make an update?

    No, your Aadhaar number will remain the same even after an update.

  • ✔️ Will I be charged any fee to make changes to the Aadhaar card?

    You will be charged ₹50 for demographic updates and ₹100 for biometric updates to your Aadhaar information.

  • ✔️Where can I complain if my Aadhaar card is not received?

    In case you haven’t received your Aadhaar card, you may contact the UIDAI customer care by dialling any of their customer care numbers at 1947 or 1800 300 1947. You can also shoot them a mail at help@uidai.gov.in to raise your complaint.