Axis Bank Credit Card Customer Care

Axis Bank Credit Card Helpline

The Axis Bank toll-free numbers are 1860 419 5555 or 1860 500 5555. If you have queries, need help with managing your Axis Bank credit card, are looking to find and apply for the right credit card, want to block your credit card, etc., you can call the helpline and get the assistance you need. There are several other methods too that the bank offers to contact credit card customer care. Read on to know more.

How to Contact Axis Bank Credit Card Customer Care

To address your card related queries, you can contact the Axis Bank credit card customer care via any of the methods mentioned below:

Call the Axis Bank Credit Card Customer Care Number

For queries or assistance related to your Axis Bank credit card customer care, you can call on 022 6798 7700, or the Axis Bank toll-free numbers: 1860 419 5555 / 1860 500 5555.

Note: The Axis Bank credit card customer care representatives are available only between 8:00 AM and 8:00 PM. However, the IVR service of Axis Bank is available 24x7.

Send an Email to the Axis Bank Credit Card Customer Care

You can get in touch with Axis credit card customer care via email on creditcards@axisbank.com. You can use this mode to resolve your Axis credit card complaints or address additional concerns.

Send an SMS to the Axis Bank Credit Card Customer Care

To raise a request via SMS, type a message in the format mentioned below and send it to 5616 1600 from your registered mobile number. NRI customers would need to send their queries to +91 86910 00002.

Write to the Axis Bank Credit Card Customer Care

You can also write down your credit card queries or state your concerns in a letter and send it to the Axis Bank headquarters. Make sure to explain your concern in detail and attach proof of identification before sending the letter to:

Axis House,

C-2, Wadia International Centre,

Pandurang Budhkar Marg,

Worli, Mumbai,

Maharashtra 400 025

Reach out to Axis Bank Credit Card Customer Care via Social Media

To raise credit card-related concerns, you can contact Axis Bank customer care support or tag the bank on social media. Use the following Axis Bank social media pages to get an update on your concerns.

Facebook: http://www.facebook.com/axisbank

Twitter: http://twitter.com/axisbank

Instagram: https://instagram.com/axis_bank

Resolve Axis Credit Card Queries With Axis AHA

You can access Axis AHA, the bank’s on-the-go, instant digital support available on the official website and mobile app. The chatbot is powered by Machine Learning and Artificial Intelligence to find quick solutions to your everyday banking queries and needs. All you need to do is start the chat by typing in your Axis Bank credit card complaint, and the chatbot would direct you to the page or tell you the steps you need to follow.

You can also request to speak to a customer care executive via the chatbot. For example, to block your card using Axis AHA, you would need to follow the below-mentioned steps to resolve your query:

• Step 1: Type the keyword ‘Block Credit Card’.

• Step 2: Once directed, log in to your net banking account.

• Step 3: If you have multiple credit cards, select the credit card that you wish to block.

• Step 4: Click on ‘Confirm’.

• Step 5: Validate the request with the OTP sent to you and your Axis credit card will be blocked.

Some of the common tasks you can do using Axis AHA include fund transfers, bill payments, credit card PIN change, balance checks, etc.

How can International Customers Contact the Axis Bank Credit Card Customer Care

Axis Bank’s international or NRI customers can get their banking or queries regarding credit card resolved by contacting the Axis Bank credit customer care numbers mentioned below:

In case of emergencies, such as when you need to block Axis Bank credit card, you can call the 24-hour emergency helpline number at +91 40671 74100.

Axis Bank Credit Card Grievance Redressal System

Axis Bank has a robust grievance redressal system to address your credit card concerns, which further has three levels of escalation.

Level 1: Queries, Request, or Complaint Redressal

If you are reaching out to customer care for the very first time, you can raise a request in one of the following ways:

1. Use the live chat option on the Axis Bank support page through the official website.
2. Contact Axis Bank credit card customer care on 1860 419 5555 or 1860 500 5555 or 022 6798 7700.
3. Visit the nearest Axis Bank branch in person.

You can call on 1800 4190 068 between 8:00 AM and 8:00 PM to know the status of your existing complaint.

Level 2: Contact the Nodal Officer

In case you do not receive any response from the Axis Bank credit card helpline number stated above, you can write to the nodal officer using the following ways:

i. Send an email to nodal.officer@axisbank.com

ii. Download and fill the ‘Grievance Form’ available on the Axis Bank official website and send it to the following address:

Nodal Officer, Grievance Redressal, Axis Bank Ltd,

NPC 1, 5th Floor, Gigaplex, Plot No. 1 I.T. 5, MIDC,

Airoli Knowledge Park,

Airoli, Navi Mumbai,

Maharashtra 400 708

Level 3: Contact the Principal Nodal Officer

You can even escalate your query to the Principal Nodal Officer using the following ways:

1. Send an email to pno@axisbank.com
2. Fill in the ‘Grievance Redressal’ form available on the Axis Bank support webpage with your service request number, account details, product type, registered email ID, and mobile number, and submit it.
3. Send a letter to the Principal Nodal Officer at:

Executive Vice President,

2nd floor, The Ruby,

9, Senapati Bapat Marg,

Dadar, Mumbai,

Maharashtra 400 028

If you still do not receive a response or are not satisfied with the response received, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). You can find the details for the Banking Ombudsman on the Axis Bank official website or on the RBI website.

City-wise Axis Bank Nodal Officer Details

Principal Nodal Officer Contact Details

Mrs. Neeta Bhatt

Senior Vice President,

Axis Bank Ltd. 4th Floor, Axis House,
Wadia International Centre,

P.B. Marg, Worli, Mumbai,

Maharashtra 400 025

Phone No.: 080618 65098