Axis Bank Credit Card Customer Care

The customer care team of Axis Bank works to resolve your credit card queries. Whether you need to find the right card or are facing issues with the card, the team is always there to serve you diligently.

 

These are a few instances wherein you can contact Axis Bank credit card customer care for assistance in case you have any complaints or inquiries regarding:

• Management of your Axis Bank credit card

• Applying for a new credit card

• Blocking of your current credit card

The Axis Bank Credit Card customer care service lets you contact them offline. These include: 

1. Phone:

If you wish to connect with Axis Bank credit card customer care on a phone call, you can call 022 6798 7700. Moreover, you can also get in touch with them on the Axis Bank toll-free numbers: 1860 419 5555 / 1860 500 5555.

 

Note that the Axis Bank credit card customer care representatives are available only between 8 AM and 8 PM. However, Axis Bank’s IVRS is available 24x7.

2. SMS:

You can also access the Axis Bank credit card customer care to raise a request or inquire about any issue. Send your request to 5616 1600 from your registered mobile number to access their services. If you are an NRI customer, you may need to send your queries to +91 86910 00002. 

 

However, note that to get your queries resolved via SMS, follow the right syntax. Here is the SMS format for some of the common request types.

3. Regular Post / Mail:

You can also write down your credit card queries or state your concerns in a letter and send it to the Axis Bank headquarters. Make sure to explain your concern in detail and attach proof of identification before sending the letter to: 

Axis House,

C-2, Wadia International Centre,

Pandurang Budhkar Marg,

Worli, Mumbai,

Maharashtra - 400 025

You can raise concerns and seek solutions for your queries via different Axis Bank credit card customer care channels. Here are two common requests you can raise with credit card customer care services: 

You can also request to speak to a customer care executive via the chatbot. For example, to block your card using Axis AHA, you need to follow these steps:

• Step 1: Type the keyword ‘Block Credit Card’

• Step 2: Log in to your net banking account

• Step 3: Select the credit card that you wish to block if you have multiple credit cards

• Step 4: Click on the ‘Confirm’ tab

• Step 5: Block your credit card by authenticating the request with the OTP sent to your registered mobile number

 

You can also get your card blocked using other offline and online methods mentioned above.  

To report your lost or stolen credit card, call toll-free numbers at 1 860 419 5555 or 1 860 500 5555.

Mr. Sanjeev Moghe
President - Head Cards and Payments

Axis Bank Limited 'Axis House', C-2,
Wadia International Centre Pandurang Budhkar Marg,
Worli, Mumbai - 400 025.
Call: +91-22-24252525/43252525.
Email: PNO@axisbank.com

As an NRI customer of Axis Bank, you can get your queries regarding credit cards resolved.  Simply contact these Axis Bank credit customer care numbers mentioned here:

Axis Bank has a robust grievance redressal system to address your credit card concerns, which has three escalation levels.

Level 1: Queries, Request, or Complaint Redressal

If you contact Axis Bank Credit Card customer care as an initial step, you can raise a request in one of the following ways:

 

• Visit the official website of Axis Bank to use the live chat option available on the Support page.

• Contact Axis Bank credit card customer care at 1860 419 5555 or 1860 500 5555, or 022 6798 7700.

• Axis Support: www.axisbank.com/support/ 

• Visit the nearest Axis Bank branch in person

• Call on 1800 4190 068 between 8:00 AM and 8:00 PM to know the status of your existing complaint

Level 2: Contact the Nodal Officer

In case you do not receive any response from the channels mentioned above, you can write to the nodal officer using the following ways:

 

• Send an email to nodal.officer@axisbank.com 

• Call on +91-080-61865200, 9.30 AM to 5.30 PM on Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

• Download and fill out the ‘Grievance Form’ available on the Axis Bank website and send it to the following address:

Nodal Officer, Grievance Redressal, Axis Bank Ltd.

NPC 1, 5th Floor, Gigaplex, Plot No. 1 I.T. 5, MIDC,

Airoli Knowledge Park,

Airoli, Navi Mumbai,

Maharashtra 400 708

Level 3: Contact the Principal Nodal Officer

You can even escalate your query to the Principal Nodal Officer using the following ways:

 

• Send an email to pno@axisbank.com 

• Call on +91-080-61865098, 9.30 AM to 5.30 PM on Monday to Saturday (Except 2nd & 4th Saturdays and Bank Holidays)

• Fill in the ‘Grievance Redressal’ form available on the Axis Bank support webpage with your service request number, account details, product type, registered email ID, and mobile number, and submit it.

• Send a letter to the Principal Nodal Officer at:

Principal Nodal Officer, Axis Bank Ltd.

4th Floor, Axis House, Wadia International Centre,

P.B. Marg, Worli, Mumbai – 400 025 

 

In case you are not satisfied with the response or do not receive any reply, you can then reach out to the regulatory authority. 

 

The Reserve Bank of India (RBI) has appointed a Banking Ombudsman as an ultimate grievance redressal channel. You can reach out to them via Axis Bank or the RBI website. 

Now that you are familiar with Axis Bank credit card customer care, you can learn about various types of Axis Bank credit cards on Bajaj Markets. Check out their features and choose a card that fits your lifestyle.