In case you have any queries related to credit card management, credit limit, fees, or more, the customer care service comes in handy. Know how you can contact the Axis Bank credit card
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Axis Bank offers you a range of credit cards while also providing you with great after sales support and services. You can contact them in any way that you are comfortable with in case you have any questions about or issues with your credit card.
You can connect with the bank online, using phone banking or SMS banking, or by visiting a branch.
From resolving your queries to blocking a lost or stolen card, the bank’s customer care team can help in a variety of ways. Ensure that you have all the necessary information (such as your credit card number and your registered mobile number) before contacting them.
The different Axis Bank credit card customer care numbers are as follows:
Retail Banking for Indian Customers:
1 - 800 - 103 - 5577 (toll-free)
1 - 860 - 419 - 5555 (charges applicable)
1 - 860 - 500 - 5555 (charges applicable)
- 022-6798-7700
Contact the last three numbers to report the loss of your credit card.
Phone Banking for NRI Customers:
Country |
Contact number (Toll-free) |
USA |
1855 205 5577 |
Saudi Arabia |
800 850 0000 |
UK |
0808 178 5040 |
UAE |
8000 3570 3218 |
Singapore |
800 1206 355 |
Qatar |
00 800 100 348 |
Canada |
1855 436 0726 |
Australia |
1800 153 861 |
Another way that you can get instant help via your smartphone is to use the bank’s WhatsApp Banking facility. This service is available for existing and potential customers of the bank and is available 24*7, on holidays as well.
It is highly secure due to the end-to-end encryption. To get started, send ‘Hi’ to 7036165000 through WhatsApp. This facility helps you:
Set your credit card PIN
Block your card
Manage your credit card limit
Get various details related to your credit card, such as your available limit and outstanding balance
Whether it is to block your card or get information about your card’s balance, you can also rely on Axis Bank’s SMS facility. Use this service with your registered mobile number and send a message on +91 9951860002 or 56161600.
Listed below are the keywords you can use along with an example considering the last 4 digits of your mobile number are 9075.
Keyword |
Example |
Details |
ADREMOVE<last 4 digits of credit card number> |
ADREMOVE 9075 |
Helps you deactivate auto debit on an Axis Bank credit card |
AVAILBAL<last 4 digits of credit card number> |
AVAILBAL 9075 |
Gives you the available balance limit on your credit card |
CARDBAL<last 4 digits of credit card number> |
CARDBAL 9075 |
Gives you the outstanding balance on your credit card |
LASTPAY<last 4 digits of credit card number> |
LASTPAY 9075 |
Gives you the details of the last payment you have made for your credit card with the amount and the date |
CLE<last 4 digits of credit card number> |
CLE 9075 |
Informs you of the availability of a credit limit increase on your Axis Bank credit card |
CUSTIDCC<last 4 digits of credit card number> |
CUSTIDCC 9075 |
Gives you customer ID linked to your credit card |
BLOCK<last 4 digits of credit card number> |
BLOCK 9075 |
Let’s you block your credit card |
You can contact the issuer via email if you prefer writing about your issues to the team. Send an email to creditcards@axisbank.com and share the details along with your concerns.
Axis Bank’s Chat Support
You can also use the digital chatbot on the official website of the bank to get information about your credit card and take the appropriate action. The application is called Axis Support through which you can:
Block and replace your credit card
Get your credit card statement
Start the credit card closure process
Change your credit card type
You can also contact the Axis Bank credit card customer care team through post. Send a letter to any of the following Axis Bank postal addresses:
Corporate Office
Address - Axis Bank Limited, Axis House, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400025.
Contact number - +91 22 24252525 / 43252525
Fax - +91 22 24251800
Registered Office
Address - Axis Bank Limited, Trishul, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad - 380006.
Contact number - +91 79 66306161
Fax - +91 79 26409321
Understand Axis Bank’s Grievance Redressal Policy so you can conveniently register and resolve your complaints or concerns:
Level 1 Complaints
The bank has enabled the following front-end touchpoints for you to register your grievances:
Axis Bank Credit Card Customer Care Channels |
Contact Details |
Call Centres/Phone Banking Centres |
1860-419-5555 / 1860-500-5555 (charges applicable) / 1800-103-5577 (toll-free helpline available from 8 AM to 8 PM) |
Website Support |
Axis Support chatbot |
Branches/Loan Centres |
Please visit Axis Bank’s official website to locate the nearest branch/loan centre |
Axis AHA! |
Check the list of FAQs and use the voice function to ask your question out loud in English or Hindi |
Level 2 Complaints:
You may refer your concern to Level 2 (Circle Nodal officer / Nodal Officer at HO) if you are not satisfied with the response:
Write |
Call |
|
Nodal Officer, Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai - 400708. |
Nodal.officer@axisbank.com |
Ph. 91-080-61865200 9:30 AM to 5:30 PM Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays) |
Please note:
The nodal office will acknowledge your issue and record it in the system
The bank defines 10 days for a response at this level
Level 3 Complaints
You may contact the bank’s Principal Nodal Officer if you are not satisfied with the bank’s response or have not received a response within 10 working days. You can use the following means:
Write |
Call |
|
Principal Nodal Officer Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708 |
pno@axisbank.com |
Ph. 91- 080-61865098 9:30 AM to 5:30 PM Monday to Saturday (Except 2nd & 4th Saturdays and bank holidays) |
Please note:
The Principal Nodal office will acknowledge the issue and make a note of it
The bank defines 10 days for a response at this level
Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.
Frequently Asked Questions
How can I contact Axis Bank customer care?
You can call the issuer’s customer support team at 1-800-103-5577. You can also email them highlighting your issue with the credit card at creditcards@axisbank.com.
What is the 24/7 Axis Bank helpline?
You can call the Axis Bank Credit Card customer care numbers 1860-419-5555/1860-500-5555. The services on these numbers are only available between 8 AM and 8 PM.
Can I chat with Axis Bank credit card customer care?
You can send a text on WhatsApp to +91 7036165000 to chat with the customer services team.
How can I contact the Axis Bank relationship manager?
You can contact the Axis Bank’s relationship manager by sending them an email. You can also call them on their toll-free number (1800-419-0073).
What is the WhatsApp number for Axis Bank credit card customer care?
You can subscribe to this facility by sending ‘Hi’ to 7036165000 on WhatsApp. This service is available for both existing customers and non-customers of the bank.
