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Axis Customer Care

Credit cards have been one of the easiest ways to access funds on credit in times of financial emergencies. Today, financial institutes in India offer a variety of credit card deals to salaried individuals, self-employed professionals, students, etc. Based on the category you fall under, you can apply for a credit card with the institute of your choice.

The Axis bank is India’s third-largest private sector bank with its headquarters in Mumbai. It has over 3300 branches across the country with nine international offices offering a wide range of banking facilities such as personal banking services, investment banking, loan offers, credit card deals, wealth management, etc., to the audience.

Talking about credit card deals in specific, Axis bank credit card application process is very straightforward. You can apply for a credit card online as well as offline. In addition to a simplified credit card application process, Axis bank also offers prompt customer care services.

The Axis bank credit card customer care oaths to assist its customers to their best ability. So, whether you have questions related to finding the best Axis bank credit card, application process (online and offline), or any other credit-card related concerns, you may get in touch with Axis credit card customer care support to resolve your issues.

Let us discuss everything you need to know about Axis bank credit card customer service in detail.

In case you have issues regarding any Axis bank credit card facility or want to report credit card fraud, block your credit card, report if it is stolen, and any other credit card-related concerns, you can contact the Axis bank credit card customer care number to resolve your concerns.

Call on the following number to speak with an executive who will guide you further –

  • Axis Bank Credit Card Toll Free Number – 1860 419 5555 / 1860 500 5555

  • Axis Bank Credit Card Helpline – 022 67987700

Now, let us understand how you can get in touch with the Axis credit card customer service via different modes of contact.

Axis Bank Customer Care – Modes of Contact

You can resolve your Axis bank credit card concerns by contacting the Axis credit card helpline via one of the following methods –

  1. SMS service

  2. Call service

  3. Email service

  4. Postal service

  5. Contact via Social Media accounts

We have explained each mode of contact in detail further so that you can raise your credit card issues with the Axis bank credit card customer support easily.

Axis Bank Credit Card SMS Service

The Axis bank customers can get their credit card and other personal banking concerns resolved by contacting the Axis bank card helpline via SMS service. If you want to raise any request via SMS, send the format given in the table below to 5676782 or 97170 00002 from your registered mobile number.

SMS Service Requests For

SMS Format

Customer ID

CustID

Customer ID of the credit card

CUSTIDCC<last four digits of the credit card>

Balance Enquiry

BAL <account number>

Last Three Transactions on your Account

MINI <account number>

Download Mobile Banking App

MBANK

Locate Nearest ATM

ATM <Pincode>

E-Statement Registration

GREEN <email ID>

New Checkbook Request

CHQBK <last six digits of the account number>

Note that minimal charges are applicable for each SMS you send to the Axis credit card customer care number, and will depend on your network operator.

Axis Bank Credit Card Call Service

You can register the Axis bank credit card complaint via call services as well. The following table gives you an overview of the Axis bank credit card helpline number to call on whenever you have any Axis bank product-related concerns.

Call Service Request For

Contact Number

Personal Banking Customers

1860 419 5555 or 1860 500 5555

Business Banking Customers

1860 419 5555 or 1860 500 5555

Agri and Rural Customers

1800 419 5577

Checking the Account Balance

1800 419 5959

Mini Statement

1800 419 6969

Customers can use the Axis bank credit card toll free no. 1860 419 5555 or 1860 500 5555 to block their credit card in case of any fraudulent or suspicious activity. Alternatively, they can reach the Axis bank executive by calling on the Axis bank credit card customer care no. 0222 67987700. This Axis credit card customer care no. is open for NRI customers as well.

Axis Bank Credit Card Email Service

Another way to get in touch with the Axis card helpline is via email services. You can use this mode of contact to resolve your Axis credit card complaint as well as any other general concerns related to your Axis account.

Email Service Request For

Email ID

General Banking Concerns

customer.service@axisbank.com

Credit Card Concerns

creditcards@axisbank.com

Loan Concerns

loans@axisbank.com

NRI Customer Concerns

nri.services@axisbank.com

Merchant Service Concerns

Merchant.services@axisbank.com

Axis Bank Credit Card Postal Service

Customers can also write their credit card queries and send an official letter to the headquarters of the Axis bank. Make sure that you explain your concern in elaborate details and mention a proof of identification as well. Send the letter to the following official address –

Axis House,
C-2, Wadia International Centre,
Pandurang Budhkar Marg,
Worli, Mumbai – 400025.

Axis Bank Credit Card Customer Care Contact via Social Media

Alternatively, customers can contact the Axis bank customer care support or tag the bank on social media for raising concerns. Use the following Axis bank social media pages to get an update on your concerns –

Axis Bank Credit Card International Helpline Numbers

The Axis bank international customers or NRIs can get their banking or credit card queries resolved by contacting the Axis bank credit customer care no. The Axis bank credit card customer service number for international customers or NRIs is given in the table below –

Country

Axis Credit Card Toll Free Number

USA

1855 205 5577

Saudi Arabia

800 850 0000

United Kingdom

0808 178 5040

UAE

8000 3570 3218

Singapore

800 1206 355

Qatar

00 800 100 348

Canada

1855 436 0726

Bahrain

800 11 300

Australia

1800 153 861

Other countries (non-toll-free)

+91 40 67174100

In addition to the mode of contacts explained above, if your issue is still not resolved even after contacting the Axis bank credit card customer care contact number or Axis credit card toll free number, you can use the grievance redressal mechanism and get it sorted as soon as possible. For this, you need to be aware of the Axis bank credit card redressal system.

Axis Bank Credit Card Redressal System

Axis Bank has a robust grievance redressal system to help its customers. The customers can escalate their queries through three levels.

Level 1

For those reaching out to the card for the very first time with their banking concerns can raise their requests via one of the following ways –

  • Use the live chat option by visiting the Axis bank support page from their official website.

  • Contact the Axis bank credit card customer care phone number or Axis bank credit card customer care toll free number 1860 419 5555 / 1860 500 5555 or 0222 67987700.

  • Visit the nearest Axis Bank branch in person.

Level 2

In case you do not receive any response from the Axis bank credit card helpline no. as stated above, you can write to the nodal officer using the following ways –

  • Send an email at nodal.officer@axisbank.com

  • Send a letter to the following address:
    Nodal Officer, Grievance Redressal, Axis Bank Ltd,
    NPC1, 5th Floor, “Gigaplex”, Plot No. I.T.5, MIDC,
    Airoli Knowledge Park, Airoli,
    Navi Mumbai - 400 708

Level 3

Further, you can escalate your query to the Principal Nodal Officer using the following ways –

  • Send an email at pno@axisbank.com

  • Send a letter to the following address:
    Executive Vice President,
    2nd floor, The Ruby,
    9-Senapati Bapat Marg,
    Dadar, Mumbai - 400 028

If you still do not receive any response or are not satisfied with the responses, you can approach the Banking Ombudsman of the RBI for further help in resolving your concerns.

FAQs

  • ✔️What is the Axis credit card customer care number?

    The Axis Bank Credit Card customer service no. is 0222 67987700 or Axis Credit Card customer care toll free number is 1860 419 5555 / 1860 500 5555.

  • ✔️How can I be connected to the Axis Bank customer care executive?

    You can connect to the Axis Bank customer care executive via Call, SMS, Email, Postal, or Social Media channels. Each mode of contact is explained in detail at Finserv MARKETS online.

  • ✔️How can I get to know the balance of my Axis Bank credit card?

    You can call on the Axis Bank Credit Card customer care support on 1860 419 5555/1860 500 5555 to know your Axis Bank Credit Card balance.