Axis Bank Credit Card Customer Care

Axis Bank Credit Card Helpline Number

The Axis Bank toll-free numbers are 1860 419 5555 or 1860 500 5555. If you have queries, need help with managing your Axis Bank credit card, are looking to find and apply for the right credit card, want to block your credit card, etc., you can call the helpline and get the assistance you need. There are several other methods too that the bank offers to contact credit card customer care. Read on to know more.

How to Contact Axis Bank Credit Card Customer Care Online

If you need to contact Axis Bank customer care, then there are different ways to do so. To contact them online, you can choose any of the following methods.

Netbanking for Axis Bank Mobile App:

The Axis Bank net banking portal can be accessed from any web-enabled device with an internet connection. It allows you to contact the customer care team instantly to get your queries resolved or requests actioned upon. You can also choose to use the Axis Bank mobile app, which allows you to lodge complaints or check on transactions on the go. 

Email:

You can get in touch with Axis Bank credit card customer care via email at creditcards@axisbank.com.  You can use this mode to resolve your Axis credit card complaints, address additional concerns and even share screenshots if you encounter any error messages.

Axis AHA:

You can access Axis AHA, the bank’s instant digital banking assistant available on the official website and mobile app. The chatbot is powered by Machine Learning and Artificial Intelligence to find quick solutions to your everyday banking queries and needs. All you need to do is start the chat by typing in your Axis Bank credit card complaint, and the chatbot will direct you to the page or tell you the steps you need to follow.

You can also request to speak to a customer care executive via the chatbot. For example, to block your card using Axis AHA, you would need to follow the below-mentioned steps to resolve your query:

• Step 1: Type the keyword ‘Block Credit Card’.

• Step 2: Once directed, log in to your net banking account.

• Step 3: If you have multiple credit cards, select the credit card that you wish to block.

• Step 4: Click on ‘Confirm’.

• Step 5: Validate the request with the OTP sent to you and your Axis credit card will be blocked.

Some of the common tasks you can do using Axis AHA include fund transfers, bill payments, credit card PIN change, balance checks, etc.

Social Media:

Furthermore, to raise credit card-related concerns, you can contact Axis Bank customer care support or tag the bank on social media. Use the following Axis Bank social media pages to get an update on your concerns.

Facebook: http://www.facebook.com/axisbank 

Twitter: http://twitter.com/axisbank 

Instagram: https://instagram.com/axis_bank 

How to Contact Axis Bank Credit Card Customer Care Offline

You can also reach the Axis Bank credit card helpline through the traditional offline methods., like:

Phone:

For queries or assistance related to your Axis Bank credit card customer care, you can call on 022 6798 7700, or the Axis Bank toll-free numbers: 1860 419 5555 / 1860 500 5555.

Note: The Axis Bank credit card customer care representatives are available only between 8:00 AM and 8:00 PM. However, the IVR service of Axis Bank is available 24x7.

SMS:

To raise a request via SMS, type a message in the format mentioned below and send it to 5616 1600 from your registered mobile number. NRI customers would need to send their queries to +91 86910 00002. 

Note: To send an SMS to get your queries resolved, you need to follow the right syntax. Here is the SMS format for some of the common request types.