RBL Credit Card Customer Care Number

RBL Credit Card Customer Care Number

Apart from the RBL credit card customer care numbers mentioned above there are several other ways to contact the support team. In fact, the RBL credit card customer care is available 24x7 to cater to all your needs. Whether you are looking to apply for a credit card, block your lost credit card or have questions regarding your existing RBL bank credit card, you can reach out to credit card customer care for assistance. Read on to explore all the different modes of contacting RBL Bank in detail.

On This Page: How to contact RBL customer care | RBL Credit Card Grievance Redressal System | RBL Bank Ombudsman Scheme | FAQs

How to Contact the RBL Credit Card Customer Care?

To address your card related queries, you can contact the RBL Bank credit card customer care via any of the methods mentioned below:

1) Call the 24x7 RBL Credit Card Customer Care Number

• For queries related to your RBL Bank SuperCard, the 24x7 RBL Bank credit card customer care number is +91 22 7119 0900 / 1800 121 9050 (Toll free)

• To resolve queries for RBL credit cards other than SuperCard, you can call on +91 22 6232 7777.

Also, you can use the USSD service to obtain information regarding your RBL Bank credit card balance transfer. To avail the service, you need to dial *99*79*1# from the registered mobile number and enter the last four digits of your RBL credit card. An SMS with the balance information will be sent to you.

2) Contact the RBL Credit Card Customer Care via Email

• For queries related to your RBL Bank SuperCard, you can send an email to supercardservice@rblbank.com

• In case you need information about RBL credit cards other than SuperCard, you can email the RBL credit card customer care on cardservices@rblbank.com

• For other card related queries, feedback or complaint, you can send an email to customercare@rblbank.com

When sending the RBL Bank credit card complaint via email, make sure to mention all the relevant details of the issue that you are facing. Also, it will be helpful if you describe the product/deal/facility that you have availed.

3) Send an SMS to the RBL Credit Card Customer Care

RBL Bank offers the advantage of quickly resolving your queries through SMS. All you need to do is type a message in the specified format and send it to +91 92233 66333. Here is a list of common codes you can use to avail different credit card services.

4) Write to RBL Credit Card Customer Care

For queries related to your RBL Bank credit card, you can send a letter by post to the official address of the bank:

Make sure you mention details such as your full name, banking account details, and contact information along with your credit card query.

5) Contact the RBL Credit Card Customer Care via Social Media

In case you have any doubts or grievances related to your RBL Bank credit card, you can contact the bank’s customer care through the social media handles listed below:

• Facebook: @TheRBLBank

• Twitter: @rblbank and @RBLBankCares

• Instagram: @rbl_bank

• Linkedin: linkedin.com/company/rbl-bank

It is strictly advised not to share your RBL credit card number, bank account details, OTP, CVV, ATM PIN, passwords, UPI ID/PIN, or any personal information with anyone via the social media accounts mentioned above.

What is the RBL Credit Card Grievance Redressal System?

The RBL bank credit card customer care grievance redressal has three levels:

First Level: Contact the RBL Credit Card Customer Care

At the first stage, you need to contact the RBL credit card customer support. There are three ways to do so:

It might take up to 10 days for the bank to revert to your email or post, depending on the query and the time taken to resolve it. It is advisable to mention your full name, account details, and contact information when sending an email or letter to the authorities.

Second Level: Contact the Head of Credit Card Services at RBL Bank

If you do not receive any response to your query within 10 days, you can escalate your query by writing to the RBL Bank Head of Credit Card services.

Remember to mention the reference number provided to you at the first level when writing to the Head of Credit Cards services.

Third Level: Contact the RBL Bank Nodal Officer

Ideally, you should receive a response from the Head of Card Services within four working days. However, if you do not get a response from them, you can escalate your RBL credit card query further ahead to the Nodal Officer.

Typically, you should receive a response to your query within 10 working days. However, if you do not receive a revert from the RBL Bank within 30 days, you can get in touch with the Banking Ombudsman for further help.

About RBL Bank Ombudsman Scheme

In compliance with the Reserve Bank of India, RBL Bank has an Ombudsman Scheme in place as part of an effective Grievance Redressal System. In case the customer has any grievances against the bank or feels that the customer service has not been at par even after submitting complaints to the Nodal Officer level, he/she can file a complaint with an Ombudsman. Generally, the complaint is filed with the Ombudsman within whose territorial jurisdiction the customer’s billing address falls.

What does an Ombudsman do?

Once the complaint is filed with an Ombudsman, he/she will demand copies of certificates and other relevant documents related to the dispute/query/complaint from the bank as well as the customer. The appointed Nodal Officer for the specific branch will act as a representative of the bank and will be responsible for furnishing information about the complaint as well as the course of action taken. The Ombudsman maintains complete discretion while following up with the settlement.

RBL bank has provided addresses and areas about operating Ombudsman for different regions. This information can be found here. The form to lodge a complaint with the Ombudsman can be found here.