Contact Bajaj Finserv RBL Bank Credit Card Customer Care

Bajaj Finserv RBL Bank Credit Card Customer Care Number 

You can now get all your concerns, queries, and complaints addressed by getting in touch with the Bajaj Finserv RBL Bank credit card customer service.

You can connect with the Bajaj Finserv RBL credit card customer service for your grievances at:

• Bajaj Finserv RBL Bank credit card customer service number: 022-6232-7777.

• Bajaj Finserv RBL Bank customer care number: 022-6115 6300.

• Bajaj Finserv RBL Bank SuperCard customer care number: 022-7119-0900.

• Bajaj Finserv RBL Bank credit card 24x7 helpline number: 1800 102 6222.

• Bajaj Finserv RBL Bank 24x7 toll-free complaint number: 1800 120 616161.

You can also write to them at: customercare@rblbank.com or supercardservice@rblbank.com. 

Online and Offline ways to Contact the Bajaj Finserv RBL Bank 

The Bajaj Finserv RBL Bank credit card customer care can assist you with all your credit card needs, including applying for a new card, blocking a lost card, and answering any questions related to your existing card. Here are the various online and offline ways of contacting RBL Bank in detail.

Online ways to Contact the Bajaj Finserv RBL Bank Credit Card Customer Care

• Email: You can write a detailed mail to the customer care team to explain the credit card issue that you are facing. It will be easier for the customer care team to resolve the matter if the mail included basic details about the issues that you are facing and a detailed description of the product or facility available.

You can write a mail at -

• Social Media Platforms: In this updated era, you can also reach out on any social media platforms mentioned below to address your credit card-related queries, feedback, or grievances: 

• Facebook - @TheRBLBank

• Twitter - @rblbank and @RBLBankCares

• Instagram -@rbl_bank

• Linkedin - linkedin.com/company/rbl-bank

Offline ways to Contact the Bajaj Finserv RBL Bank Credit Card Customer Care

• Call on the Customer Care Number: The customer care service is available 24*7 to solve your queries and grievances. You can contact -

• SMS: RBL Bank executives are quite active on SMS as well. You can reach out to them to address your queries and grievances by just typing an SMS in the below-mentioned format and sending it to +91 92233 66333

• Post a Letter: You can also write a letter to the Bajaj Finserv RBL Bank credit card customer care team and send it to their postal address. The team will take action accordingly to resolve your concerns. Send a letter with basic details about the credit card like your name, branch name, mobile number, etc. at -

RBL Bank Ltd.

One World Centre, Tower 2B, 6th Floor,

841, Senapati Bapat Marg,

Lower Parel (W), Mumbai

Maharashtra 400013

Phone no.: 91 22 4302 0600

Fax no.: 91 22 4302 0520

Online and Offline ways to Contact Bajaj Finserv RBL Bank Credit Card Grievance Redressal System 

You can contact the RBL Bank grievance redressal system to resolve your grievances and concerns. There are three levels of grievance redressal system designed by the Bank -

Level 1 - General Complaints, Requests, and Queries

There are three ways that you can adopt to register your complaints, requests, or grievances. It is to be noted that all queries must be accompanied by your name, contact details, and account information.

• Toll-Free Number: Call on the Bajaj Finserv RBL Bank credit card customer care toll-free number 1800-121-9050 to register general or product-related complaints. You can also check the status of your registered complaints by calling 022-6232 7777 or 022- 7119 0900 for the Bajaj Finserv RBL Bank SuperCard

• Email:You can reach out via email at supercardservice@rblbank.com (for Bajaj Finserv RBL Bank SuperCard) and cardservices@rblbank.com (for other Bajaj Finserv RBL Bank credit cards)

• By Post

Manager - Credit Cards Service,

RBL Bank Limited Cards Operating Centre - COC,

JMD Megapolis, 3rd Floor, Unit No 306-311,

Sohna Road, Sector 48, Gurugram, Haryana 122018

Level 2 - Nodal Officer

There may be times when the primary level resolution of certain queries, requests, or complaints might not satisfy you, and you would expect some reconsideration and secondary level acknowledgement. If you do not receive a response within 10 days, you can reach out to the head of credit card services at RBL Bank via email or post.

Email: headcardservice@rblbank.com

Post:

Head - Cards Services

RBL Bank Limited Cards Operating Centre – COC

JMD Megapolis, 3rd Floor, Unit No 306-311,

Sohna Road, Sector 48, Gurugram,

Haryana 122018

Level 3 - Nodal Officer

For emergent situations where you do not get satisfactory resolutions within four working days from Level 1 and Level 2 redressal teams, you can contact the Nodal officer. You can reach out to the Nodal Officer via various mediums: 

Email: You can write an email to the Principal Nodal officer explaining the entire situation on 

principalnodalofficercards@rblbank.com

Call: You can contact the concerned person at 022-7143 2700

Post: The third way is to write a letter explaining the entire scenario to:

Mr Vikas Nigal,

Principal Nodal Officer,

RBL Bank Ltd Cards Operating Centre- COC,

JMD Megapolis, 3rd Floor, Unit No 306-311,

Sohna Road, Sector 48, Gurugram,

Haryana 122018

RBL Bank Branch Contact Details for Select Cities 

About Reserve Bank Integrated Ombudsman Scheme 

This scheme was initiated under Section 35A of the Banking Regulation Act, 1949 by the Reserve Bank of India to enable a resolution of all your complaints related to services that are offered by various banks. 

The ombudsman scheme enables quick redressal and solutions to all complaints that are not solved by banks. In addition to their impartiality and independence, ombudsmen provide free services to the public and maintain complete discretion during the settlement process. You can file a complaint before the Banking Ombudsman if there is no reply from the bank within 30 days.

The complaint to the Banking Ombudsman can be filed by writing a letter to the ‘Centralised Receipt and Processing Centre’ at the following address - 4th Floor, Sector 17, Chandigarh - 160017 in the prescribed format. Alternatively, you can also file a complaint via email addressed to - CRPC@rbi.org.in or by filing it online via the dedicated portal - https://cms.rbi.org.in. 

Some of the key points that you would have to keep in mind before making use of this scheme from RBI have been listed down below. 

• You should first file a complaint with the financial institution regarding deficiency of service before approaching the ombudsman. 

• You should only file a complaint with the ombudsman if the initial grievance filed with the financial institution remains unaddressed even after 30 days from the date of filing. 

• The Reserve Bank of India has clearly specified a list of exclusions. Any complaints to the ombudsman falling under this list will be rejected and not taken up for redressal.