RBL Bank Credit Card Customer Care

RBL Bank Credit Card Customer Care

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RBL Credit Card Customer Care Number

If you have any queries related to your RBL Bank credit card, you can call on the RBL credit card customer care numbers-

  • +91 22 71190900 (RBL Bank credit card customer care number for RBL Bank SuperCard)
  • +91 22 62327777 (RBL credit card customer care number for other RBL Bank credit cards)
  • 1800 121 9050 (RBL credit card customer care toll free number)

Apart from this, the RBL credit card customer care number / Bajaj credit card customer care number also resolves different queries that the customers may have regarding the credit cards, right from the process to apply for credit card to credit card-related grievances.

 

RBL Credit Card Customer Care Email Address

If you cannot reach the bank via phone, you can write an email to RBL Bank on-

  • supercardservice@rblbank.com (RBL Bank credit card customer care email ID for RBL Bank SuperCard)
  • cardservices@rblbank.com (RBL Bank credit card customer care email ID for other RBL Bank credit cards)

However, when sending the RBL Bank credit card complaint via email, make sure to mention all the relevant details of the issue that you are facing. Also, it will be helpful if you describe the product/deal/facility that you have availed.

 

How to Contact the RBL Credit Card Customer Care via SMS?

RBL Bank offers the advantage of quickly resolving your queries through SMS. All you need to do is to send a message to the RBL Bank customer care number mentioning the code for the specific service. Here is a list of common codes you can use to avail the different credit card services.

Service

Message Format

RBL Credit Card Customer Care Number

RBL Bank Credit Card Balance Enquiry

BAL<space>Customer ID

+91 9223366333

Temporarily Block RBL Credit Card

TBLOCK <last four digits of your credit card number>

+91 9223366333

Unblock RBL Bank Credit Card

UBLOCK <last four digits of your credit card number>

+91 9223366333

Permanently Block RBL Bank Credit Card

BLOCK <last four digits of your credit card number>

+91 9223366333

Also, you can use the USSD service to obtain information regarding your RBL Bank credit card balance. To avail the service, you need to follow the steps below-

  • Dial *99*79*1# from the registered mobile number
  • Enter the last four digits of your RBL credit card when prompted
  • An SMS with the balance information will be sent to said customer

 

How to Contact the RBL Credit Card Customer Care via Post?

You can also write a letter and send it to the RBL Bank customer care. Make sure you mention details such as your full name, banking account details, and contact information along with your credit card query.

The official address for RBL credit card customer care is:

RBL Bank Ltd.

One Indiabulls Centre, Tower 2B, 6th Floor,

841, Senapati Bapat Marg,

Lower Parel (W),

Mumbai 400013. India.

Phone no. - 91 22 4302 0600.

Fax no. - 91 22 4302 0520.

 

How to Contact the RBL Credit Card Customer Care through Social Media?

The RBL Bank’s official social media handles are as follows:

  • Facebook - @TheRBLBank
  • Twitter - @rblbank
  • Twitter Care - @RBLBankCares
  • Instagram - @rbl_bank
  • LinkedIn - https://www.linkedin.com/company/rbl-bank

It is strictly advised not to share your RBL credit card number, bank account details, OTP, CVV, ATM PIN, passwords, UPI ID/PIN, or any personal information with anyone via the social media accounts mentioned above.

 

What is the RBL Credit Card Grievance Redressal System?

The RBL bank credit card customer care grievance redressal has three levels.

 

First Level: Contact the RBL Credit Card Customer Care

  • Call-

First, you can submit your RBL credit card queries by calling the RBL credit card customer service number on +91 22 62327777. You can also use the RBL credit card toll free number 1800 121 9050 which is operational 24*7 to submit your queries. The Bajaj Finserv credit card customer care number for SuperCard related complaints is +91 22 71190900.

 

  • Email-

You can also get in touch with the RBL Bank credit card customer care support via email. Just send in your queries at cardservices@rblbank.com

 

  • Post-

You can send a written letter to RBL Bank via post. The official address for sending in your credit card queries via post is:

 

Manager - Credit Cards Service,

RBL Bank Limited Cards Operating Centre - COC,

JMD Megapolis, Unit No 306-311 - 3rd Floor Sohna Road,

Sector 48, Gurgaon,

Haryana 122018

It might take up to 10 days for the bank to revert to your email or post, depending on the query and the time taken to resolve it. It is advisable to mention your full name, account details, and contact information when sending an email or letter to the authorities.

 

Second Level: Contact the Head of Credit Card Services of RBL Bank

If you do not receive any response to your query within 10 days, you can take your request ahead by writing to the Head of Credit Card services of the RBL Bank.

 

  • Email-

You can send an email to headcardservice@rblbank.com

 

  • Post-

You can also opt to send a letter to the following postal address:

 

Head - Cards Services

RBL Bank Limited Cards Operating Centre – COC

JMD Megapolis, Unit No 306-311 - 3rd Floor

Sohna Road, Sector 48, Gurgaon,

Haryana 122018.

Remember to mention the reference number provided to you at the first level when writing to the Head of Credit Cards services.

 

Step 3: Contact the RBL Bank Nodal Officer

Ideally, you should receive a response from the Head of Card Services within four working days. However, if you do not get a revert from them, you can take your RBL credit card query further ahead to the Nodal Officer.

 

  • Call-

You can call the RBL Bank Nodal officer on +91 22 71432700.

 

  • Email-

You can reach out via email too. Type out your grievance in detail and send it to- principalnodalofficercards@rblbank.com

 

  • Post-

You can even opt to write a letter to the Nodal Officer and send it to the following address:

 

Mr. Saurabh Gaur,

RBL Bank Limited Cards Operating Centre - COC,

JMD Megapolis, Unit No 306-311 - 3rd Floor

Sohna Road, Sector 48, Gurgaon,

Haryana 122018

Typically, you should receive a response to your query within 10 working days. However, if you do not receive a revert from the RBL Bank within 30 days, you can get in touch with the Banking Ombudsman for further help.

Frequently Asked Questions

  • ✔️How can I speak to RBL customer care?

    You can get in touch with the RBL credit card helpline number by calling on +91 22 62327777 or use the RBL Bank credit card toll free number 1800 121 9050.

  • ✔️How can I cancel by RBL credit card?

    You can cancel your RBL credit card online from their website, visiting the nearest RBL Bank branch, or contacting the RBL credit card customer care service.

  • ✔️Can I call the customer service to know the cash limit of my RBL Bank SuperCard?

    Yes. You can call the RBL credit card customer care or Bajaj finance credit card customer care number to know the cash limit of your RBL SuperCard.

  • ✔️How do I register a complaint regarding the RBL credit card?

    Use the RBL credit card customer care contact number (+91 22 62327777) or the RBL credit card customer care toll free number (1800 121 9050) to raise any card-related queries.