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What To Do If My Aadhaar Card Is Not Received

  • One common problem that many citizens have reported is they are not receiving their Aadhaar cards in spite of having applied for the same. It is a problem mainly with those who had applied for an Aadhaar card during the initial enrolment days.

  • Sometimes, the delay may be due to the card not being printed (because of backlog/technical reasons) or maybe lost in transit. Further, the delivered cards are either wrongly encrypted or have incorrect information. But before lodging a complaint, you should keep in mind that it takes up to 3 months for the card to reach you.

  • Most importantly, after applying for an Aadhaar card, if an online Aadhaar status inquiry displays the card as ready and has been dispatched - even if your Aadhaar card is not received - you will be able to avail all the benefits under the Aadhaar program.

  • You can contact the Government helpline numbers or the portal. Some vital contact information is provided below:

You can contact the call centre through this number: 1947


Alternatively, you may also send an email at this id: help@uidai.gov.in


For those who have applied for Aadhaar recently, or, in case your Aadhaar validation letter is not delivered, follow below-mentioned steps to get E-Aadhaar card online.

  • Step 1: Visit the UIDAI portal uidai.gov.in

  • Step 2: Access your enrolment number to know the status of your Aadhaar card.

  • Step 3: If the status is successful, you can print your Aadhaar card through the portal itself.

  • Step 4: E-Aadhaar is easy to download and print.

  • Step 5: Alternatively, you can get the e-Aadhaar from the UIDAI office or regional enrolment centre.

How to get Aadhaar Card Online

If you have not received your physical Aadhaar Card yet, you can always download a soft copy of the same from the UIDAI website. Also known as the e-Aadhaar card, it is as valid and as widely accepted as the physical version. You can even print it out and get it laminated for future use until the physical copy is delivered.

Getting Aadhaar Card Through Website

As mentioned above, if your Aadhaar card is not delivered, you can always download an e-Aadhaar card. You can even take a printout and use your e-Aadhaar card wherever required as long as you ensure that its digital signature is validated first.

Here are the steps to download your e-Aadhaar card:

  • Step 1: Go to the UIDAI website at eaadhaar.uidai.gov.in

  • Step 2: Now, select “Aadhaar” number, “VID,” or “Enrolment Id.” You can also retrieve these details from resident.uidai.gov.in if you do not have it.

  • Step 3: Fill in the form with your full name, pin code, security text, and mobile number as shown in the tab.

  • Step 4: Click on “Request OTP,” and you will get an OTP (One-Time Password) on the registered mobile number/email address that you have provided.

  • Step 5: Enter the OTP in the given field.

  • Step 6: Click on the “Download Aadhaar” button.

  • Step 7: Download your e-Aadhaar and enter the password to view the document. It will be a combination of the first four letters of your first name in the capital casing and your birth year. For example, if your name is Ajay and you were born in 1970, your password will be AJAY1970.

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Getting Aadhaar On Mobile

The Aadhaar number is essential as it has to be linked to your bank account to receive benefits from Government schemes and programmes. Further, the Government of India has instructed all banks to accept e-Aadhaar as valid proof of identity and address. Thus, an e-Aadhaar serves all purposes of the original Aadhaar document and solves problems in cases wherein the Aadhaar card hard copy is not available.

Additionally, a mobile version is also valid when you need just the Aadhaar number. You can now get your Aadhaar details on your mobile. Steps to be followed are

  • Step 1: Click on the ‘Get Aadhaar Number on Mobile’ link.

  • Step 2: Now, fill in your 28-digit enrolment details, mobile number, and security on the form.

  • Step 3: Next, click on ‘Get OTP.’

  • Step 4: Enter the OTP received on your registered mobile number.

  • Step 5: Your Aadhaar details will be sent via SMS on your phone after OTP verification.

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How to Get Aadhaar Card Offline

If you do not prefer the online route, you can do it via the offline route. Follow the steps mentioned below to do so.

  • Step 1: First, find a permanent enrolment centre through appointments.uidai.gov.in

  • Step 2: After that, all you will need to do is fill out the relevant application form. Note that you will need to carry documents such as your identity proof and residence proof.

  • Step 3:Post filling out the form, your biometric data such as your fingerprints and your iris scan will be recorded. Additionally, a picture of you will be taken as well.

  • Step 4:Once you are done with the enrolment process, you will be given an acknowledgement slip.


Once your details are successfully verified, you will receive your Aadhaar Card within three months of completing the enrolment process.

Download E-Aadhaar: Aadhaar card Not Received

You can download your e-Aadhaar Card by following the steps mentioned below.

  • Step 1: First, visit the UIDAI website at eaadhaar.uidai.gov.in

  • Step 2: Next, you will see three options in front of you, namely ‘Aadhaar’, ‘VID’ or ‘Enrolment ID’. Depending upon the information you have on your person, select one. If you do not have any of them, you can visit resident.uidai.gov.in/find-uid-eid and retrieve this info.

  • Step 3: Then, you will see a page that asks you to fill out some basic details. Complete this step by clicking on the ‘Request OTP’ button.

  • Step 4: Within seconds, you will receive a one-time password on your registered mobile number, which you must enter in the relevant field.

  • Step 5: Finally, click on the ‘Download Aadhaar’ button. After it gets downloaded, you must open the PDF file with the password combination displayed on your page.


You can save this soft copy on your mobile device or take a printout and get it laminated in order to use it until your physical Aadhaar Card arrives.


One of the main issues citizens encounter despite applying for their Aadhaar cards is not receiving them. Going through the details mentioned above will help you understand what to do in this kind of circumstance.


The government has made it mandatory for all citizens to have an Aadhaar card, which has a unique 12-digit identifying number for each individual. Moreover, you need to have your Aadhaar card in order to apply for home loan. It is the most crucial document required to confirm a person's identity and address when accepting a house loan application. If you need a home loan, visit Bajaj Markets.

FAQs on Aadhaar Card Not Received

What should I do if my Aadhaar card is not delivered?

If you are yet to receive your Aadhaar card, you can visit the UIDAI contact centre with your Enrolment number or check the status online at https://myaadhaar.uidai.gov.in/CheckAadhaarStatus. Additionally, you can download an e-Aadhaar and verify your details, updating them if necessary.

I applied for my Aadhaar card earlier but did not receive it. Should I re-apply?

No, you can just retrieve your Aadhaar details through the ‘Retrieve EID/UID’ service online. Go to https://myaadhaar.uidai.gov.in/ and use your registered mobile number for retrieval. Alternatively, you can visit any enrolment centre or dial 1947.

My Aadhaar card’s update status still shows 'in process.' How long will it take to be updated?

The updates can take up to 90 days. Post 90 days, you can write to help@uidai.gov.in or dial 1947 for further assistance.

How long would it take to receive my Aadhaar card after enrolment?

Aadhaar generation may take up to 90 days. Your Aadhaar card will be delivered by ordinary post to the registered address.

I had enrolled for my Aadhaar card but haven't received it yet. Can I still file my ITR?

Yes, you can use the EID number on the Acknowledgement/EID slip provided at enrolment while filing your Income Tax return.

How can I ensure my Aadhaar enrolment is not rejected?

Review your details in English as well as your local language. Ensure correct entry of name, gender, date of birth, address, etc. Avoid titles/salutations and provide full names.

My Aadhaar request is rejected; what should I do?

Aadhaar generation involves several quality checks. If your request is rejected, re-enrol yourself after finding out why your request was denied and taking the necessary steps to fix it.

I've enrolled multiple times but have not yet received my Aadhaar card; what should I do?

Click on ‘Check Aadhaar Status’ at https://myaadhaar.uidai.gov.in/CheckAadhaarStatus or visit the nearest Permanent Aadhaar Enrolment Centre.

I lost my Aadhaar card and my mobile number is not registered. Can I get it at an Aadhaar Seva Kendra (ASK)?

Yes, visit any UIDAI-run Aadhaar Seva Kendra to download and print your Aadhaar card using your Aadhaar number.

I updated my date of birth for my Aadhaar card but it got rejected. What should I do?

If you are updating your date of birth for the first time, check rejection reasons by calling 1947 (Toll-free helpline) and take corrective actions accordingly.

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