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FASTag is a product introduced by the Ministry of Road Transport and Highways in India to automate the toll collection system in the country. The device uses Radio Frequency Identification (RFID) technology to deduct toll payments automatically while the vehicle is in motion, thus reducing traffic at toll booths in India. To facilitate direct toll payment, you just need to affix the FASTag on the windscreen of your vehicle, and add funds to the account that is linked to the FASTag. Read this article to learn all about how FASTag works, what it costs and how it can benefit you.

What is FASTag Toll

How to Use FASTag & Activate it

There are two modes of obtaining and activating the FASTag for your vehicle, offline and online method: 

1. Activate FASTag in Online Mode

Here’s how you can apply for FASTag online with just a few steps:

 

  • Step 1: Purchase the FASTag from the PoS terminal or an online FASTag retailer.

  • Step 2: Download the ‘My FASTag’ application from the app store on your mobile.

  • Step 3: Click on the ‘Activate NHAI FASTag’ option on the homepage. 

  • Step 4: Select the site where you purchased the FASTag and enter the FASTag ID or scan the QR code to activate it.

  • Step 5: Provide your vehicle details such as the vehicle type, registration number, etc. required on the page.

  • Step 6: Link your bank account or choose the prepaid wallet facility to recharge and pay the toll charges.

2. Activate FASTag in Offline Mode

In case the online FASTag method isn’t for you, obtain one with this offline process:

 

  • Step 1: Visit a FASTag certified bank and fill out the application form.

  • Step 2: Submit your KYC documents, passport-sized photos and Registration Certificate (RC) 

  • Step 3: The pre-activated FASTag shall be delivered to you with the login credentials for the portal and a tag sticker.

  • Step 4: The login credentials can be used to recharge the FASTag account and zip through the toll booths.

Read More

How Much Does FASTag Cost?

Let’s understand the issuance and security deposit fee for a FASTag before we move to the charges based on the vehicle types:

 

  • FASTag issuance fee (one time): ₹100

  • Reissuance fee: ₹100

  • Security deposit: ₹200

NPCI Vehicle Class

Vehicle Type

Security Deposit 

(in ₹)

Threshold Amount (in ₹)

4

Car / Jeep / Van / Light Commercial Vehicle

₹100

0

5

Light Commercial vehicle 2-axle

₹300

₹200

6

Bus - 3 axle

₹400

₹500

6

Truck - 3 axle

₹500

₹500

7

Bus 2 axle / Minibus, Truck 2 axle

₹400

₹500

12

Tractor / Tractor with trailer, Truck 4, 5 & 6 -axle

₹500

₹500

15

Truck 7-axle and above

₹500

₹500

16

Earth Moving / Heavy Construction Machinery

₹500

₹500

Documents Required to Buy FASTag

Here is a list of documents that you must keep handy while purchasing FASTag:

 

  • KYC documents for ID and address proof

  • Vehicle’s Registration Certificate (RC)

  • Passport size photo

Apply for a FASTag Hassle-Free

The NHAI or National Highway Authority of India has authorised 22 banks to provide the FASTag cards. So, there are both offline and online ways of applying for a FASTag based on what’s convenient for you!

How to Apply for FASTag Online

You can choose to apply for FASTag with any of the 22 authorised banks through their online portals. Furthermore, there are various authorised e-commerce retailers that sell FASTag online. You can head over to their websites to get a FASTag card.

How to Apply for FASTag Offline

For offline mode of purchase, you can get the FASTtag from the Point-of-Sale (PoS) at the toll plazas, certified bank branches, common service centres, etc. Thus, you shall have no trouble getting the FASTag in India and benefiting from it!

What are the Benefits of Using FASTag?

Did you know the FASTag benefits have made it quite easy and simple for owner-drivers? Here’s how:

 

  • FASTag speeds up the toll process through automated payment.

  • Accommodates increasing traffic without creating additional lanes.

  • Reduces one’s carbon footprint by eliminating vehicular emissions at toll plazas that arise from slow lanes.

  • Offers customers the flexibility to pay their toll electronically, without having to worry about having cash on hand.

  • Reduces cash handling which enhances audit control by centralising user accounts.

  • Promotes comprehensive data collection, such as tabulating the vehicle count for the day.

  • Enables customers to earn cashback on the transactions made on the National Highway.

  • The toll charge statement can be easily accessed through the FASTag web portal.

But What About Toll Exemptions for Certain Categories?

So, are you wondering how FASTag works for vehicles that are exempted from toll fees? There are 35 categories of vehicles that are exempted from paying toll charges as they are travelling in the service of the country. If you come under the exempted category, you can apply for FASTag exemption online with these steps:

  • Step 1:

    Go to the newly launched website of NHAI (http://exemptedfastag.nhai.org/)

  • Step 2:

    Register for the new exempted FASTag by entering details like name, email ID, city and mobile number. The User ID and password will be sent to your email ID.

  • Step 3:

    Download the application form from the dashboard of the website.

  • Step 4:

    Log in to the FASTag web portal and upload the form along with the required documents before submitting the application.

  • Step 5:

    On successful application submission, an email will be sent to the registered mail address with the application case ID. The application status can be tracked with this ID.

  • Step 6:

    Upon approval, an email will be sent to the registered mail ID with the details.

  • Step 7:

    Soon, you shall receive a call for the registration and issuance of exempted FASTag!

Wrapping it Up!

If you’re on the road often, FASTags can prove to be extremely useful to avoid the long queues on the highway. Apart from opting for FASTags, another mandate that you must tick off the checklist is car insurance. With comprehensive motor insurance, you can ensure your loved ones are thoroughly protected as you traverse the length and breadth of India. To avail an extensive car insurance plan, head over to Bajaj Markets and enjoy a swift claim settlement process, 24x7 assistance, and cashless services across 4,000+ garages!

Latest News About Fastag

FASTag system may soon come to an end

The Central Government is preparing to abolish the FASTag toll system and replace it with a new toll collection system. As per the current FASTag system, the entire toll amount for the distance between two toll booths is collected from a vehicle, even if the vehicle does not travel the entire distance and completes its journey somewhere in the middle. As per the new system that is being tested, the toll will be collected as per the distance covered by a vehicle on the highway, using a satellite navigation system. The Indian government is preparing to implement this toll collection system after studying the success of this system in European countries.

- April 30, 2022

Kolkata: FASTag installed at Vidyasagar Setu toll plaza

A new FASTag service was installed at the Vidyasagar Setu toll on Saturday, April 16, so as to allow vehicles to pass through the bridge without stopping for toll payment or checking. As per the HRBC, the authority that maintains the bridge, FASTag has been implemented on Lane 8 and is currently being tested. The toll is using RFID technology to enable FASTag payments and verification. As per the HRBC authorities, the installation of FASTag had become necessary due to the regular traffic jams at the bridge. The use of FASTag also promotes transparency in the toll collection process.

- April 17, 2022 

Chandigarh to adopt FASTag at parking lots soon

The administration in Chandigarh has decided to introduce the FASTag system at all parking lots managed by the Union Territory’s (UT) municipal corporation. This comes as a move towards making paid parking a hassle-free process. Sharing details regarding this, Dharam Pal, the UT adviser, said that in this new system, the parking fee will be deducted through the FASTag automatically, and there will not be any physical fee payment. He also added that this move will help save time and eliminate traffic jams at these parking points. The administration is also considering allowing parking for two-wheelers free of charge, as these vehicles do not use FASTag.

- April 14, 2022

FASTag users can unlink tags from vehicles from June 30, 2022


After the NPCI (National Payments Corporation of India) has made changes in the implementation of FASTag, the users will now be able to close a FASTag from their vehicles and go for a new tag on the same vehicle number. This improved system will be implemented from June 30, 2022. Earlier, this service was restricted because of the permanent linking of a FASTag with a vehicle number. An official who is monitoring the implementation of this system said that a new set of guidelines is going to be issued soon. These guidelines will mandate banks and financial institutions to make sure that users are told about how to close a FASTag after clearing the dues.

- April 10, 2022

FASTag collections cross ₹4,000 crore in March, FY-2022 total stands around ₹38,000 crore

As per a new report, the FASTag toll collections for the month of March 2022 reached a total of ₹4,095 crore, the highest collection recorded in a month since the introduction of FASTag in 2016. Moreover, the total FASTag collection for the financial year 2022 stood at around ₹38,000 crore, which is 68% higher than the collections of the previous year. As per the report, almost one-third of the total revenue came in the last three months. Authorities believe this has been a result of the growing adoption and implementation of FASTag across the nation.

- April 4, 2022

FASTag worth ₹32,451 crore collected for fiscal year 2021-22 till March 24

Nitin Gadkari, the Union Minister for Road Transport and Highways, informed the Rajya Sabha that as of March 24, the FASTag toll collection for the year 2021-22 stood at ₹32,451 crore. He also informed that after the implementation of the FASTag system on February 15, 2021, the time taken for a vehicle to cross a toll plaza has come down to just 47 seconds. This has in turn translated to an increase in productivity by 130%, where a toll plaza operator can now process 148 additional vehicles per hour in a lane. In a separate written reply to the Lok Sabha, Nitin Gadkari added that multiple steps are being taken in the interest of truck drivers. These include facilities such as wayside amenities, truck parking bays, food courts, etc. on National Highways.

- March 31, 2022

Delhi-Meerut Expressway to have revised toll collection from April 1, 2022

According to a public notification from the National Highways Authority of India (NHAI), the toll collection for Delhi-Meerut Expressway has been revised from April 1, 2022. As per the revised structure, the toll collection will now be on the 59.77 km stretch of the Delhi-Meerut expressway that starts from Nizamuddin Bridge on National Highway 9 and ends at National Highway No 334. The entry and exit points where the revised rates are applicable are Dasna, Rasoolpur, Sarai Kale Khan Indirapuram, Dundahera, Sikroad, Bhojpur and Main Plaza in the states of Delhi and UP. As per the new structure announced by NHAI, it will cost ₹155 for a light vehicle like a car or jeep to commute on the entire expressway from Delhi’s Sarai Kale Khan to Kashi toll plaza in Meerut. The toll collection was originally scheduled to start on December 25 last year but it was put on hold.

- March 25, 2022

FAQs on FASTag

No. You must opt for a separate FASTag online for different vehicles and cannot use the same one for another one of your cars.

Your FASTag can be blacklisted for two reasons, insufficient balance or blacklisting by law enforcement. If you do not recharge your FASTag wallet, there is a chance it might get blacklisted.

Although the government doesn’t mandate a minimum balance in your FASTag, you may maintain at least ₹100 to avoid getting blacklisted.

Yes, you can easily get a FASTag at the toll plaza in case you still do not have it.

You can check the FASTag balance by visiting your bank or wallet issuer’s web portal and logging into your FASTag account. Moreover, you can also use the ‘My FASTag’ app to check the balance amount.

Below-mentioned are some key FASTag advantages:

  • Flexibility to pay the toll charges electronically

  • Reduces your wait time at the toll plaza

  • You can easily access the toll fee statement through the FASTag portal

  • Opting for online FASTag enables you to reduce your carbon footprint

In this case, you can opt for a FASTag at the toll plaza where you shall find various agents ready to help you with it. Without the tag, you will have to pay additional toll charges and thus, it’s best to simply complete the FASTag online application process and opt for one.

If your FASTag is inactive, you will be unable to make the toll payment or use other NETC services. Hence, an inactive FASTag may result in a penalty or additional toll charges. So, make sure you activate your FASTag to avoid extra toll fees and long queues!

All FASTags have a five year validity time frame. This time frame commences from the day the FASTag is purchased.

Each time funds are deducted from your FASTag you will receive an SMS notification sent to your registered mobile number.

If you wish to cross a national highway toll plaza without having a FASTag, you will be required to pay twice the amount of the toll charge.

Yes, a maximum of Rs. 1 lakh can be added to your FASTag. 

The charges for availing FASTag can differ based on the kind of vehicle you own. Read the list provided above of the different charges and fees associated with the different kinds of vehicles.

You will receive an SMS the minute an amount is collected at any toll plaza from your FASTag. You can check the details and reach out to the customer care team

The deposit amount for a Four to Six Axle Vehicle is Rs. 500.

If your vehicle has been stolen, you can block the FASTag account that’s been linked to it by reaching out to the authority that issued you your FASTag. Once you call them via their customer care number and provide the details asked of you, your FASTag account will be blocked until further notice has been provided. 

If you don’t have enough balance in your FASTag, it will be blacklisted. You can recharge immediately using any one of the above-mentioned recharge options to re-activate it.

 Yes, there are specific FASTag lanes at toll plazas that you need to use.

 No, the security deposit will not be added to your wallet. It will be refunded after you close your FASTag account.

Currently, FASTags are functional in over 773 toll plazas across the country – spread over national highways, certain state highways, and parking plazas. 

No, in this case, you will have to procure two separate FASTags, one for each of your vehicles.

If you move to another city, you will have to notify the bank and submit your new address details.

There are authorised physical locations all around the nation where you can obtain a free FASTag. At NHAI toll plazas, temporary stalls selling FASTags can be found. Similar FASTag booths can be found at RTOs, transportation hubs, numerous gas stations, and service facilities. There, you can almost immediately obtain a FASTag.

All toll booths on national highways as well as a few State Highways where it has been introduced accept FASTag.

 A FASTag is an electronic device that processes cashless toll payments from your FASTag prepaid account using RFID technology. The tag, which is mounted to the top of your car's windshield and has a chip and an antenna within, is affixed to the top middle of your car's windshield. The RFID technology allows toll plaza scanners to read your FASTag account and deduct the toll fee accordingly.

 Yes, the IDBI FASTag comes with five-year validity.

 No. It can only be used in India.

 If the FASTag is not legible, call customer service and you will be instructed to pay with cash. The customer service team will then raise the issue with the issuer agency and its POS holder, who will then replace the tag for free.

To block your FASTag account, call the AU Small Finance Bank FASTag customer desk at 1800 258 7300.  

FASTag is accepted at all toll booths where it has been installed. However, we recommend that you check your bank's website for a list of FASTag equipped plazas to confirm that it works for the highways you travel.

Yes, you can replace your FASTag. However, a replacement fee will be charged.

No, it is not possible to transfer your FASTag balance between accounts.

Yes, you can reach out to customer care at 1800 266 9520 to have your FASTag disabled and closed.

 

Yes, you can recharge someone else’s FASTag account.

Yes, if you wish to buy a FASTag at a toll plaza, you need to bring the vehicle you wish to register the FASTag to. 

There are many merits associated with availing a FASTag. These include but aren’t limited to cashless transactions, online services, and no waiting time. Cash transactions on the other hand require you to wait in long lines. 

Radio frequency identification technology (or RFID) is responsible for ensuring cashless transactions occur via a FASTag.

If you plan to sell your FASTag, you must reach out to the bank that issued it to you such that your FASTag account can be closed.

If your FASTag still hasn’t arrived in the mail despite your having applied for it, reach out to the customer care team in order to learn its whereabouts. This customer care team can be reached out to on 1800 258 7300.

FASTags have been designed to operate across the country, owing to which domestic moves will not impact its usability.

Yes, you are entitled to avail of a discount on a FASTag if you live within 10 kilometres away from a given toll plaza. This holds true provided the concessionaire is able to verify your address with the KYC documentation that you provide and also verify that your home falls within the 10 kilometre radius. 

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