Axis Bank Credit Card Customer Care in Delhi

Get comprehensive assistance for your Axis Bank credit card, whether you are in Delhi, anywhere else in India, or abroad, through the bank's dedicated customer care team.

 

You can count on its support for help with blocking your card, accessing statements, reporting suspicious activity, and more. Reach out to resolve your queries using the contact numbers provided below:

Details

Numbers

Toll-Free Numbers

1800 209 5577 / 1800 103 5577

Backup Numbers (Charges applicable as per the service provider)

1860 419 5555 / 1860 500 5555

Access from Outside India

+91 22 6798 7700

Report Lost Card

+91 22 6798 7700

You can also reach out via the following:

  • Through email or chat

  • Via the SMS banking facility

  • Visiting a branch

  • Using the 'Axis AHA!' chatbot

  • Accessing the 'Open Axis Bank' mobile app

 

Services are available from 8 AM to 8 PM, Monday to Saturday, excluding national holidays.

Axis Credit Card Grievance Redressal System in Delhi

If you are dissatisfied even after getting in touch with the bank’s customer care team, you can escalate the issue to get the appropriate support. 

Level 1

Begin by submitting your grievance on the bank’s website through the available channels. This serves as the initial step in resolving your concern. Here are the details for the official channels:

Methods

Details 

Call

1800 209 5577 / 1800 103 5577 (Toll-Free Numbers)

Website Support

www.axisbank.com/support

Branch Visit 

Find the nearest branch in Delhi on the official website

Level 2

In case the resolution does not meet your expectations or there is no response within 10 days, you can escalate your concern to the second level. You can contact the Nodal Officer through email, call, or letter for further assistance through the following details:

Name 

Mr. Ashok Sunar

Address

Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai - 400708

Phone Number

91 080 61865200 (Monday to Saturday from 9:30 AM to 5:30 PM)

Email ID

nodal.officer@axisbank.com

Level 3

Proceed to level 3 if the Nodal Officer’s resolution does not meet your expectations. You can escalate your concern to the Principal Nodal Officer through the following details:

Name

Ms Deepti Radkar

Address

Axis Bank Ltd, NPC1, 5th Floor, "Gigaplex", Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708

Phone Number 

91 080 61865098 (Monday to Saturday from 9:30 AM to 5:30 PM)

Email ID

pno@axisbank.com

Level 4

If the complaint is not resolved within 30 days or you are not satisfied, you can escalate it to the Integrated RBI Ombudsman Office. Find the address and area of operation of RBI Ombudsmen in Delhi below:

Name

Address

Telephone Number

Toll-Free Number

Shri R.K. Moolchandani

C/o Reserve Bank of India, Sansad Marg, New Delhi

23725445

14448

Smt. Suchitra Maurya

C/o Reserve Bank of India Sansad Marg, New Delhi

23724856 / 23715393

14448

You can also lodge a complaint on https://cms.rbi.org.in

Frequently Asked Questions

How can I apply for an Axis Bank credit card through customer care?

To apply for an Axis Bank credit card through customer care, you can call 1800 209 5577 / 1800 103 5577 (Toll-free). You can also use other ways of contacting the bank’s customer care team and apply for a card. 

 

To be eligible for an Axis Bank credit card, you need to: 

  • Be between 18 and 70 years old

  • Meet the minimum income requirement


Note: You can be eligible for some Axis Bank credit cards without income proof if you meet other eligibility criteria.

Can I set up auto-debit for my Axis Bank credit card payments through customer care?

Yes, you can set up auto-debit for your Axis Bank credit card payments through the mobile app or Internet banking. You can also visit the official website to opt for the facility. 

 

You may need to provide your card details for verification. You will receive a confirmation on your registered mobile and email once the process is successful.

What services can I access through Axis Bank credit card customer care?

Axis Bank’s dedicated customer service team is available to assist you with all your credit card-related queries and concerns. Some of the typical services you can access are:

  • Blocking your credit card

  • Reporting fraud

  • Raising any card-related complaints

  • Resetting the PIN

  • Setting up auto-pay

  • Updating personal information

  • Requesting statements, etc.

Is Axis Bank credit card customer care available 24x7?

The bank's IVR (Interactive Voice Response) services are accessible 24x7. However, credit card and account services are available from 8 AM to 8 PM.

What is the Axis Bank credit card customer care number for Delhi?

The Axis Bank credit card customer care number for Delhi residents is the same as that for residents from across India. You can call 1800 209 5577 or 1800 103 5577.

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