Say no to hold times; help is just a few minutes away!
Forget frustrating hold times – reach savvy customer care agents via a tap on your phone banking app or a quick call to the dedicated helpline. Head to a branch and find friendly experts ready to assist. Drop an email or a letter – your concerns will be heard. Whatever the issue, from statement queries to rewards redemption, this customer care team is here to guide you.
Here are the phone numbers that you can use to get in touch with Standard Chartered Bank’s customer service team:
Phone Numbers: 6601-4444/3940-4444
Phone Numbers: 6601-1500/3940-1500
Phone Numbers: 6601-2424/3940-2424
Bahrain: 80000448
UAE: 8000177750
Hong Kong: 800905108
Singapore: 8001012407
Malaysia: 1800815063
UK: 08081019144
Philippines: 180011101121
USA: 8773021657
Canada: 8772185618
Nigeria: 7080601549
Ghana: 307092186
Here are the other ways in which you can contact Standard Chartered Bank:
You can send a post containing your queries or complaints to the following address:
Address: Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001
You can fill out a form on the Standard Chartered website:
Visit the official complaints page on the website
Fill in your name, account number, email address, etc.
Enter your correspondence address
Type in details of your complaint in the description box
Click on ‘Submit’
You can send an email through the following email address:
Standard Chartered Bank aims to resolve your concerns, and this guide can help with a step-by-step process to address your grievance effectively:
Phone Banking Helpline: Dial the dedicated helpline for immediate assistance
Branch Visit: Locate a "May I Help You" desk or approach a Service Manager for in-person support
Email: Send your complaint to customer.care@sc.com
Postal Mail: Write to:
Standard Chartered Bank,
Customer Care Unit,
19, Rajaji Salai,
Chennai 600 001
Email: You can compose a detailed email outlining your concern and previous interactions to Head.Service@sc.com. Expect a response within 5 working days.
Principal Nodal Officer, Ms. Jigna Chandarana
Email: Principal.NodalOfficer@sc.com
Mail: Standard Chartered Bank, 19, Rajaji Salai, Chennai 600001
Phone Number: 080-42896718/080-28089025
Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.
Yes, Standard Chartered Bank has an online complaint form to register complaints or grievances. Visit the official Standard Chartered website’s complaints. Click on option ‘Complaint form’ and you can address your credit card grievances to the bank.
You can contact the team through a phone call, email, post, and their website.
Their phone banking and chat support services are available 24/7, while email and branch support services typically operate from Monday to Friday, 9:00 a.m. to 6:00 p.m.
Immediate action is crucial! Contact Standard Chartered Credit Card customer care as soon as possible through any of the methods mentioned above. They will promptly block your card and guide you through the necessary steps to minimize any potential damage.