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Forget frustrating hold times – reach savvy customer care agents via a tap on your phone banking app or a quick call to the dedicated helpline. Head to a branch and find friendly experts ready to assist. Drop an email or a letter – your concerns will be heard. Whatever the issue, from statement queries to rewards redemption, this customer care team is here to guide you.

Customer Care Numbers

Here are the phone numbers that you can use to get in touch with Standard Chartered Bank’s customer service team:

 

1. Personal Banking:

  • Phone Numbers: 6601-4444/3940-4444

2. Premium Banking:

  • Phone Numbers: 6601-1500/3940-1500

3. Priority Banking: 

  • Phone Numbers: 6601-2424/3940-2424

4. International Banking:

  • Bahrain: 80000448

  • UAE: 8000177750

  • Hong Kong: 800905108

  • Singapore: 8001012407

  • Malaysia: 1800815063

  • UK: 08081019144

  • Philippines: 180011101121

  • USA: 8773021657

  • Canada: 8772185618

  • Nigeria: 7080601549

  • Ghana: 307092186

  • Other Countries: +91 80 42896753 (ISD rates apply)

How Can You Contact Customer Care?

Here are the other ways in which you can contact Standard Chartered Bank:

1. Through Post

You can send a post containing your queries or complaints to the following address:

  • Address: Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001

2. Through an Online Form

You can fill out a form on the Standard Chartered website:

  • Visit the official complaints page on the website

  • Fill in your name, account number, email address, etc. 

  • Enter your correspondence address

  • Type in details of your complaint in the description box

  • Click on ‘Submit’

3. Through Email

You can send an email through the following email address:

Grievance Redressal System

Standard Chartered Bank aims to resolve your concerns, and this guide can help with a step-by-step process to address your grievance effectively:

1. Level 1: Initial Contact

  •  Phone Banking Helpline: Dial the dedicated helpline for immediate assistance

  • Branch Visit: Locate a "May I Help You" desk or approach a Service Manager for in-person support

  • Email: Send your complaint to customer.care@sc.com

  • Postal Mail: Write to:
    Standard Chartered Bank,
    Customer Care Unit,
    19, Rajaji Salai,
    Chennai 600 001

2. Level 2: Escalation

  • Email: You can compose a detailed email outlining your concern and previous interactions to Head.Service@sc.com. Expect a response within 5 working days.

3. Level 3: Nodal Officer

  • Principal Nodal Officer, Ms. Jigna Chandarana

    1. Email: Principal.NodalOfficer@sc.com

    2. Mail: Standard Chartered Bank, 19, Rajaji Salai, Chennai 600001

    3. Phone Number: 080-42896718/080-28089025

4. Level 4: Integrated Ombudsman (Final Option)

  • Filing a Complaint: If you remain unsatisfied within a month after Level 3 or don't receive a response at all, you can file a complaint with the Integrated Ombudsman. The details and steps are available on RBI’s official complaints management website.

Frequently Asked Questions

Does Standard Chartered Bank have an online complaint form to register complaints or grievances?

Yes, Standard Chartered Bank has an online complaint form to register complaints or grievances. Visit the official Standard Chartered website’s complaints. Click on option ‘Complaint form’ and you can address your credit card grievances to the bank.

What are the ways to contact the Standard Chartered Customer Care team?

You can contact the team through a phone call, email, post, and their website.

What are the working hours of Standard Chartered Credit Card customer care?

Their phone banking and chat support services are available 24/7, while email and branch support services typically operate from Monday to Friday, 9:00 a.m. to 6:00 p.m.

How can I report a lost or stolen credit card?

Immediate action is crucial! Contact Standard Chartered Credit Card customer care as soon as possible through any of the methods mentioned above. They will promptly block your card and guide you through the necessary steps to minimize any potential damage.

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