Standard Chartered Credit Card - Customer Care

Forget frustrating hold times – reach savvy customer care agents via a tap on your phone banking app or a quick call to the dedicated helpline. Head to a branch and find friendly experts ready to assist. Drop an email or a letter – your concerns will be heard. Whatever the issue, from statement queries to rewards redemption, this customer care team is here to guide you.

Here are the phone numbers that you can use to get in touch with Standard Chartered Bank’s customer service team:

1. Personal Banking:

• Phone Numbers: 6601-4444/3940-4444
  
  

2. Premium Banking:

• Phone Numbers: 6601-1500/3940-1500
  
  

3. Priority Banking: 

• Phone Numbers: 6601-2424/3940-2424
  
  

4. International Banking:

• Bahrain: 80000448

• UAE: 8000177750

• Hong Kong: 800905108

• Singapore: 8001012407

• Malaysia: 1800815063

• UK: 08081019144

• Philippines: 180011101121

• USA: 8773021657

• Canada: 8772185618

• Nigeria: 7080601549

• Ghana: 307092186

• Other Countries: +91 80 42896753 (ISD rates apply)

Here are the other ways in which you can contact Standard Chartered Bank:

1. Through Post

You can send a post containing your queries or complaints to the following address:

• Address: Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001

2. Through an Online Form

You can fill out a form on the Standard Chartered website:

• Visit the official complaints page on the website

• Fill in your name, account number, email address, etc. 

• Enter your correspondence address

• Type in details of your complaint in the description box

• Click on ‘Submit’

3. Through Email

You can send an email through the following email address:

• Email Address: customer.care@sc.com

Standard Chartered Bank aims to resolve your concerns, and this guide can help with a step-by-step process to address your grievance effectively:

1. Level 1: Initial Contact

•  Phone Banking Helpline: Dial the dedicated helpline for immediate assistance

• Branch Visit: Locate a "May I Help You" desk or approach a Service Manager for in-person support

• Email: Send your complaint to customer.care@sc.com

• Postal Mail: Write to:
  Standard Chartered Bank,
  Customer Care Unit,
  19, Rajaji Salai,
  Chennai 600 001

2. Level 2: Escalation

• Email: You can compose a detailed email outlining your concern and previous interactions to Head.Service@sc.com. Expect a response within 5 working days.

3. Level 3: Nodal Officer

• Principal Nodal Officer, Ms. Jigna Chandarana

  1. Email: Principal.NodalOfficer@sc.com

  2. Mail: Standard Chartered Bank, 19, Rajaji Salai, Chennai 600001

  3. Phone Number: 080-42896718/080-28089025

4. Level 4: Integrated Ombudsman (Final Option)

• Filing a Complaint: If you remain unsatisfied within a month after Level 3 or don't receive a response at all, you can file a complaint with the Integrated Ombudsman. The details and steps are available on RBI’s official complaints management website.

Reference of all T&C necessarily refers to the terms of the Partners as regards to pre-approved offers and loan processing time amongst other conditions.