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YES Bank’s credit card customer services are accessible 24/7 to help you with any credit card-related issues. You can reach out to them for issues ranging from losing your card to doubts about your rewards. They can offer you personalised guidance through every step of the way. Hence, you can navigate your credit card world with confidence and ease. 

Customer Care Details

There are a few different ways to get in touch with YES Bank’s customer care team. Here are a few of them: 

For General Queries

  • Phone Number: 1800-1200 (between 8:00 a.m. to 8:00 p.m.)

 

For Credit Card Queries

  • Commercial Closure or Cancellation: cc.corporateassist@yesbank.in

 

For International Customers:

  • General: +91 (22) 50795101

  • U.S.A.: 1833 380 0149

  • U.K.: 800 048 9153

  • Canada: 1833 491 0559

  • UAE: 8000 3570 2510 

 

Corporate Client Servicing

Redressal System

Level 1: Contact Branch Manager

You can go to the bank’s branch and file a complaint in the complaint register. This registration is offered at all YES Bank locations. 

 

Contact the Branch Manager of the closest branch in your city and explain the situation. They will listen to your query and provide a solution accordingly. Alternatively, you may visit the bank portal and file a complaint online. 

You may also email the bank stating your concern briefly or call the YES Bank credit card customer care number.

Level 2: Grievance Redressal Officer

If you are not satisfied with the solution provided at Level 1,  you may contact the Grievance Redressal Officer. Kindly note the details of the Head of Grievance Redressal:

 

Sangeeta P

Head – Grievance Redressal,

YES Bank Limited, YES Bank House,

Off Western Express Hwy, Santacruz (E), 

Mumbai, Maharashtra 400 055

Phone: 022 50795173

Email: head.grievanceredressal@yesbank.in

Level 3: Principal Nodal Officer

If you are still waiting for an adequate response from the Grievance Redressal Officer at level two, you can reach out to the Nodal Officer. The contact information of the Principal Nodal Officer is mentioned below:

 

Mr. Vikas Bindal

Principal Nodal Officer

YES Bank Limited

YES Bank House,

Off Western Express Highway,

Santacruz East, Mumbai 400055

Phone No: 022 50795174

Email: principal.nodalofficer@yesbank.in

 

In case your YES Bank credit card complaint is not resolved satisfactorily by the Bank’s customer care even after 30 days from the initial complaint, you can contact the Banking Ombudsman. 

 

These are the details of the redressal mechanisms practiced at YES Bank:

Read More

Nodal Officer for Cyber Police

Selvin Rajendran

Nodal Officer for Other Law Enforcement Agencies

Anandkumar Newaskar

Grievance Redressal

Level 1:

  • Toll-free Number: 1800-1200

  • Email Address: yestouch@yesbank.in

Level 2: 

Level 3: 

Banking Ombudsman

It is crucial to highlight that YES Bank has a transparent and accommodating grievance procedure. The RBI's 2006 Banking Ombudsman Scheme applies to the bank. If your issue is not resolved within 30 days, you can get in touch with your city's Banking Ombudsman.

Frequently Asked Questions

Is there any other way to contact YES Bank’s customer service centre?

You can call the YES Bank credit card customer helpline number or contact the bank via email, net banking, branch visit, SMS, or post.

How can I talk to YES Bank customer care?

You can get in touch with YES Bank’s customer care team by calling 1800-1200.

How can I register a complaint with YES Bank?

You can register a complaint by getting in touch with YES Bank’s credit card customer care.

What issues can YES Bank credit card customer care resolve?

You can call YES Bank’s customer care number to help you block your credit card, understand offers, and much more.

How can I check my YES Bank credit card toll-free number?

The bank has a 24/7 toll-free number, 1800-1200, which can be used by anyone in India to call YES Bank customer care.

Can I call the YES Bank helpline number to redeem my YES Bank credit card reward points?

You can call YES Bank customer care to inquire about your reward points.

How can I close my YES Bank credit card?

You can close your credit card account by contacting the YES Bank’s credit card customer care executives via phone banking or email. Closing or cancelling a YES Bank credit card account  is simple and hassle-free.

How long does it take to respond to a complaint I have raised?

The bank usually tries to respond within 7 working days. However, make sure you provide clear details and state the complaint reference number.

Is customer care available to redeem my credit card reward points?

Yes, you can redeem your credit card reward points by contacting the YES Bank customer care team.

What is the YES Bank credit card customer care number for NRIs?

The YES Bank credit card customer care number for NRIs is 91-22-50795101.

What is the 24/7 toll-free customer care number for the YES Bank credit card?

The 24/7 toll-free customer care number for the YES Bank credit card is 1800-1200.

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