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About American Express Credit Card Customer Care

Credit cards have long been a method of payment but in recent years, their appeal and usage has significantly increased with most Indian consumers. Where previously only an elite few would use credit cards, today, with increased access, the number has increased significantly. Credit cards are among the most convenient payment tools and American Express credit cards have redesigned the payment ecosystem completely.

 

Their credit cards are among the most sought after in the market today due to the amazing American Express credit card customer service. For any product today, easy accessibility to the customer care team is a key requirement and Amex has been setting standards in the market in terms of the ease and convenience with which customers can reach out to the customer care of American Express credit card.

Amex Bank Credit Card Customer Care Number

You can contact the American Express credit card customer care team through various channels, for any queries or issues with your American Express Credit Card. The easiest way is to call the toll-free number 1800 419 2122 if you have a service question or require assistance or support. In addition to this, American Express also offers specific landline numbers for different variants of its credit cards. 

 

In case you have queries about merchant transaction authorisation, you must call the toll-free number 1800 419 5960 or the landline number 0124 280 1010 (Landline). For technical assistance, you can call the American Express Merchant Services team on the toll-free number 1800 419 1414 or on 0124 280 1414 from 10am to 9pm IST (Monday to Saturday).

Amex Credit Card Type

Toll-free Number

Contact Number

Jet Airways American Express Platinum Credit Card

1800-208-1223

0124-2801141

American Express Platinum Credit Card

1800-419-1030

1800 180 1030

91-124-280-1030

American Express Gold Credit Card

1800-419-2122

91-124-2801122

American Express Platinum Travel Credit Card

1800-419-2122

0124-2801122

American Express PAYBACK Credit Card

1800-419-0726

0124-6744144

0124-2801093

American Express Membership Rewards Credit Card

1800-419-0167

0124-2801418

Other American Express credit cardholders can utilise the helpline numbers mentioned below.

Amex Credit Card Type

Toll-free Number

Contact Number

American Express Gold Card

1800 419 1120

91-124-2801111

American Express Platinum Card

1800 419 1255

1800 180 1255

91-124-2801444

91-124-4650244

Air India American Express Gold Card

1800 419 1266

1800 180 1666

91-124-2801666

91-124-4650266

Air India American Express Green Card

1800 419 1261

1800 180 1261

91-124-4650261

91-124-2801261

For corporate credit cards, the Amex credit card helplines are as follows.

Amex Credit Card Type

Toll-free Number

Contact Number

American Express Platinum Corporate Card

1800-419-1092

0124-280-1092

Jet Airways American Express Corporate Card

1800-419-1199

0124 280 1299

Green & Gold

1800-419-1222

0124 280 1222

How to Reach out to American Express Bank Credit Card Customer Care?

You might need to reach out to the American Express credit card customer service number at any time. Whether to enquire after your bill or to address any pertinent issues that may arise while you are using the card, it is best to know how you may best reach the team. There are several ways to reach the American Express card customer service team, and you can find out how below.

  • Phone:

The toll-free and contact numbers mentioned above are the best way to contact the customer care of American Express credit cards. You can either call the toll-free numbers of the contact numbers mentioned alongside to avail customer service.

  • Email:

You can write to the Amex customer care email ID for resolution of your issues or for any other assistance you might require. The team is prompt to reply and you will not be required to wait too long to have your concerns addressed.

  • Visit the Office:

The American Express credit card customer service team can be reached out to manually as well. You can visit their offices across prominent cities and avail the team’s services.

Modes of Contacting American Express Card Customer Care

As mentioned above, you can choose to contact the credit card company American Express credit card helpline number, write an email to them, or visit the office in person. The registered and branch office as well as the corporate office are mentioned below for easy reference.

Registered and Branch Address

American Express Banking Corp.

MGF Metropolitan,

7th floor, Office Block,

District Center Saket,

New Delhi - 110 017

Corporate Office Address

Cyber City, Tower-C, DLF Building No. 8,

Sector - 25, DLF City Ph-II,

Gurgaon - 122 002

Haryana, India

Ph: +91 124 419 0000

City Wise Customer Care in India for Amex Credit Card

In addition to the addresses mentioned above, American Express has four card operation centres across India, each located at Gurgaon, Mumbai, Bangalore and Chennai. Read on to below to find the office closest to you.

City

Card Operation Centre Address

 

 

Gurgaon

American Express Banking Corp.

Cyber City, Tower-C, DLF Building No. 8,

Sector - 25, DLF City Phase II,

Gurgaon 122002

Haryana, India

Ph. +91 124 419000

 

 

Bangalore

American Express Banking Corp.

No. 30, Salarpuria Techpoint, Oasis Mall,

5th Floor, 100 feet road,

Srinivagilu, Ejipura, Koramangala,

Bangalore 560 047

 

 

Mumbai

American Express Banking Corp.

One Indiabulls Centre,

Tower 2, B Wing, 8th floor,

Jupiter Mills Compound, Elphinstone,

Mumbai 400 013

 

 

Chennai

American Express Banking Corp.

Regus Citi Centre,

6th floor, City Centre Mall,

Dr. Radhakrishna Salai, Mylapore,

Chennai 600 004

International American Express Credit Card Helpline Numbers

There are often situations that occur when we are not adequately prepared to deal with them. Similarly, using a credit card may also give rise to a situation when you are outside the country but might require customer care services. For such times and situations, the company offers ways to reach them conveniently.

 

American Express Platinum credit card holders can reach out to the following overseas customer care numbers, depending on the country they are currently located in.

Country of Travel

Toll-free Number

United States of America

18554782353

United Kingdom

8007562970

France

800914323

Australia

1800205898

Hong Kong

800905903

Singapore

8001012672

Japan

531161280

Saudi Arabia

8008146320

China

108007141786

Germany

8001830795

Italy

800870895

Canada

18553381204

Meanwhile, holders of the American Express corporate credit card can reach out to the following overseas numbers, depending on the country they are in at the time.

Country of Travel

Dial Code

Toll-free Number

United States of America

 

888-213-6747

United Kingdom

00

800-0419-1222

France

00

800-0419-1222

Australia

11

800-0419-1222

Hong Kong

1

800-0419-1222

Singapore

1

800-0419-1222

Amex Bank Credit Card Redressal System

In order to ensure the best possible American Express card customer care services, the company has also set up a grievance redressal system. If you have tried reaching out to the numbers mentioned above and did not receive a suitable resolution of your issue, you can reach out to:

 

Ms. Shilpi Rehani/Ms. Pooja Dubey

Manager - Executive Correspondence Unit

American Express Banking Corp.

Cyber City, Tower C, DLF Building No. 8,

Sector 25, DLF City Phase II,

Gurgaon - 122002 (Haryana)

Ph. 0124-3362044 and 0124-3362172

Email: manager-customerservicesindia@aexp.com

 

If still unsatisfied, you can further escalate the matter and contact:

 

Mr. Ashish Pandey

Head - Customer Services

American Express Banking Corp.

Cyber City, Tower C, DLF Building 8,

Sector 25, DLF City Ph II

Gurgaon - 122002 (Haryana)

Email: head-customerservicesindia@aexp.com

 

If the matter is still not resolved, you can further escalate your issues and reach out to the nodal officer mentioned below.

 

Mr. Vineet Dhamija

Email: aebcnodalofficer@aexp.com

Ph. 0124-4190044 (Monday to Friday 08.30-17.00)

Address: American Express Banking Corp.

Cyber City, Tower C, DLF Building No. 8, Sector - 25, DLF City Phase II,

Gurgaon - 122002 (Haryana)

DISCLAIMER

The information provided by BFDL herein above is related to the Non-Partnered Banks/ NBFCs and is just for the purpose of information and under no circumstances the information provided hereinabove is intended to be source of advice or recommending any financial advice or endorsement of any sort.

The information including interest rates or fees and charges with regard to any credit card, provided on this website is gathered through publicly available sources over the internet and is considered as accurate and reliable to the best of our knowledge. BFDL disclaims any responsibility or liability regarding inaccuracies, omissions, mistakes etc. as well as offers by the Non-Partnered Banks or NBFCs. The use of information set out is entirely at the User’s own risk and User should exercise due care prior taking of any decision, on the basis of information mentioned hereinabove. You are advised to visit/ contact the respective Banks/ NBFCs to verify the information before making any application or opening an account. Further, BFDL does not undertake any responsibility or liability to update this information. YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO OR USE OF THE SITE OR SUCH INFORMATION OR MATERIALS EXCEPT WHERE THE LAWS AND REGULATIONS OF A PARTICULAR JURISDICTION CONCERNING WARRANTIES CANNOT BE WAIVED. Additionally, display of any trademarks, tradenames, logo and other subject matters of intellectual property owners. Display of such Intellectual Property along with the related product information does not imply BFDL’s partnership with the owner of the Intellectual Property of such products.

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FAQs on Amex Credit Card Customer Care

What issues can Amex Bank credit card customer care resolve?

Amex Bank credit card customer care can resolve any and all issues pertaining to your use of the car, including viewing your statement, unblocking or blocking your card, among others.

How can I check my Amex Bank credit card toll free number?

You can find the Amex Bank credit card toll-free number printed on the back of the card.

Can I call the Amex Bank helpline number to redeem my Amex Bank credit card reward points?

You can call the Amex Bank helpline number to ask for assistance to redeem your credit card reward points.

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