Kiwi Credit Card Customer Care: Contact Numbers & Support

For immediate assistance, the most effective way to reach out is through the dedicated Kiwi Credit Card customer care number. Since Kiwi is a FinTech platform that partners with banks (like YES Bank) to offer UPI-enabled Rupay credit cards, users can access support through both Kiwi’s internal channels and the partner bank’s helplines.

For general queries, you can contact the Kiwi card customer care team at +91-8147089992. However, for critical issues like blocking a lost or stolen card, users are encouraged to use the partner bank's toll-free numbers. For YES Bank-powered Kiwi cards, you can call the toll free number for the Kiwi Credit Card through YES Bank at 1800 103 1212 or 1800 103 6000. Some lines are operational 24x7 while others are active in a specified time duration, ensuring that help is available regardless of your location or time zone. While regional numbers are not widely publicised, these national toll-free lines serve all states in India. International callers can reach the specialised support desk at +91 22 4935 0000 for emergency card services.

When your query requires documentation or a detailed explanation, Kiwi Credit Card support is best reached via email. The primary email address for all general queries, billing disputes, and technical support is service@gokiwi.in. For matters specifically related to the credit card lifecycle, such as statement errors or limit enhancements, you can also copy the partner bank’s support at yestouchcc@yes.bank.in.

If you prefer traditional mail or need to send physical documents, the official postal address for Gokiwi Technologies Pvt Ltd. is:

Olsen Spaces, 3rd Floor, No.1505, 19th Main road, HSR Sector-1(Agara) Layout, Bangalore - 560102. Clearly mention your ticket number or registered mobile number in all correspondence to expedite the process.

The Kiwi mobile app is the central hub for managing your credit card and offers the most streamlined Kiwi Credit Card contact number alternatives. The app features an integrated chat system where you can interact with an AI bot for instant answers to common questions. If the bot cannot resolve the issue, you can request a live agent or create a ticket. Once a ticket is generated, you can track its status directly within the app. This in-app escalation process ensures that your transaction history and account details are already linked, saving you the time of verifying your identity repeatedly over a call.

In today’s digital-first world, Kiwi’s partner bank provides a robust WhatsApp support channel for quick, on-the-go assistance. You can use the partner bank’s WhatsApp service at +91 82912 01200.

For public grievances or quick updates, tagging their official handles can often lead to a faster response from their social media desk. Digital channels typically offer a quick response time during standard business hours.

Most users reach out to Kiwi Credit Card customer care for a specific set of recurring issues. Understanding how to handle these can save you time:

• Card Activation: After receiving your virtual or physical card, you can activate it and set your PIN directly via the Kiwi app settings.
• Login & Technical Issues: If you are unable to log in, ensure your registered SIM is in the primary slot. Clearing the app cache or updating to the latest version usually fixes most bugs.
• Transaction Problems: For failed UPI-on-Credit transactions, the "Check Status" button in the transaction history often provides an immediate update on whether the refund is processed.
• Billing & Statements: If you notice a discrepancy in your statement, use the Kiwi Credit Card customer care email to attach a screenshot of the transaction for a quick audit.
• Fraud Reporting: In case of unauthorised transactions, immediately ‘freeze’ your card in the app and call the Kiwi Credit Card toll free number to permanently block the card and initiate a dispute.

If your initial query is not resolved to your satisfaction, Kiwi has a structured grievance redressal mechanism. First, ensure you have a Grievance Reference Number from your first point of contact (Chat or Email).

If the response is delayed beyond the stipulated time, you can escalate the matter to the Nodal Officer at Kiwi by emailing grievance@gokiwi.in. Ensure you include your previous ticket numbers in this mail. The resolution timeline at this stage is usually 15 working days. You have the right to escalate the matter to the Banking Ombudsman appointed by the Reserve Bank of India (RBI) via the CMS portal. This tiered approach ensures that every user has a fair path to a resolution.