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On facing any issues in service with an IndusInd Bank Credit Card, customers can quickly reach out to the customer care team. The bank offers different modes through which a cardholder can connect with a representative to resolve a range of issues. 

 

The bank has dedicated contact numbers for customers abroad. Depending on the severity of the problem, customers must follow a set protocol to raise matters to the concerned authorities.

Customer Care Numbers

Here is an overview of the IndusInd Bank credit card customer care numbers you could call to avail of different services: 

  • To Block Credit Cards 

To block your credit card via a phone call, you can call the IndusInd Bank Credit Card customer care toll-free number (18602677777). You can also opt for an SMS, mobile banking, net banking, and IVR to block your credit card.

  • For International Customers

If you need to contact the IndusInd Bank credit card customer care team as an international customer, you can call on any of the following numbers:

  • 18001023333

  • 022-42207777

  • 022-44066666

How to Contact the IndusInd Bank Credit Card Customer Care

Here are some other ways in which you contact the IndusInd Bank credit card customer care team:

  • Through SMS 

IndusInd Bank offers alert facilities through which you can access information like balance updates, minimum amount due, credit card statements, etc. Simply send the SMS code to the IndusInd Bank Credit Card customer care number – 5676757.

Here are the codes for different facilities:

Service Category

SMS Code

CC Bill Payment Due Date / Minimum Due Amount / Total Due Amount

STMT (space) XXXX

Available Credit Limit

BALE (space) XXXX

Current Reward Points

RBALE (space) XXXX

Generate Credit Card Statement on Email

ESMT (space) XXXX

Block IndusInd Bank Credit Card

BLOCK (space) XXXX

IVR OTP (Primary Credit Card)

OTPC (space) XXXX

 

Note that ‘XXXX’ represents the last four digits of your current credit card number. Also, remember to send the SMS through your registered mobile number.

  • Through Email

There is a separate IndusInd Bank Credit Card complaint mail ID for each card category. You must send an email from your registered email address explaining the query, complaint, or grievance in detail.

 

Check out the table to find IndusInd Bank credit card email IDs -

Credit Card Category

Email Address

Indulge credit card

indulge.care@IndusInd.com 

Pinnacle / Legend / Signature / Intermiles Odyssey/ Intermiles Voyage/ Club Vistara

priority.care@indusind.com  

Pioneer Heritage/ Pioneer Legacy 

pioneer@indusind.com  

Platinum/ Platinum Select / Iconia / NEXXT / Platinum Aura / Platinum Aura Edge/ Platinum Aura Edge Govt Card

premium.care@indusind.com  

New cardholders (All Credit Cards)

premium.care@indusind.com  

Non-Resident Indians (All Credit Cards)

nri@indusind.com

Celesta

celesta.care@indusind.com

  • Through Social Media 

To offer convenience and build connectivity in a friendly manner, the IndusInd Bank credit card customer care services are also available through social media platforms. Here’s how: 

WhatsApp

Send ‘Hi’ to 022-4406-6666 from your registered number

Twitter 

https://twitter.com/MyIndusIndBank

Instagram

https://www.instagram.com/indusind_bank   

Facebook

https://www.facebook.com/OfficialIndusIndBankPage

  • Through Post 

You can also write a letter to the IndusInd Bank credit card customer care department with details of your query, issues, or grievances. Remember to attach identity proof along with the letter for authenticity of the letter before couriering it to the following address: 

 

IndusInd Bank Ltd.,

Credit Cards Division,

PO Box 9421, Chakala, MIDC,

Andheri East, Mumbai,

Maharashtra - 400093

 

  • Through Chatbot

 

IndusInd Bank launched its chatbot – IndusAssist, through which you can get quick answers to your queries. To use this option, visit the bank’s official website and click on the chatbot on the bottom right corner of the screen. 

 

Accept the terms and conditions and click ‘Check it out’ to get started.


**Note - IndusInd Bank credit cardholders are advised to use their registered contact details to raise complaints, grievances, etc. It helps the banking officer to quickly track details and eliminate the chances of communication errors.

IndusInd Bank Credit Card Grievance Redressal System

IndusInd Bank credit card customer care is a part of the grievance redressal system. The grievance redressal system has three levels for the evaluation and resolution of complicated and unresolved issues. 

 

Here’s a look into these levels:

Level 1 - Regular Communication Mediums

The regular communication mediums under the grievance redressal system cover contacting IndusInd Bank Credit Card customer care via various online and offline mediums like -

  • Net banking

  • Email

  • IndusInd Bank credit card call centre

  • Letter

  • Branch Visit

Level 2 - Head of Card Services

In situations where you are not satisfied with the solution suggested by the customer care team executives, you can contact the IndusInd Head Officer of Card Services. You can connect with the Head 

Officer via -

  • Email 

Send an email to head.cardservices@IndusInd.com explaining the concern in detail. The mail should carry details regarding the IndusInd Bank credit card, transaction IDs, etc., along with the customer reference number generated at Level 1.

  • Letter 

You can also write a letter to the Head Officer of Card Services. Remember to keep it detailed and ensure it has other information required. This will include your credit card number, transaction IDs, etc. 

 

You will also have to mention the customer reference number generated at Level 1 and attach identity proof for the authenticity of the letter. Courier the letter to this address:

 

Head – Customer Care 

IndusInd Bank Ltd.,

Opus Centre,

4th Floor, 47 Central Road,

Opp. Tunga Paradise MIDC,

Andheri - East, Mumbai, 

Maharashtra - 400093

 

The Head Officer will revert with the best possible solution within 7 business days after receiving the complaint ticket.

Level 3 - Principal Nodal Officer 

This is the supreme level of the grievance redressal system. You can contact the Principal Nodal Officer and explain your problems to find a satisfactory solution. You can contact Principal Nodal Officer via -

  • Email  

IndusInd Bank credit card email address for Principal Nodal Officer is nodal.officer@IndusInd.com. Write an email addressing the concern in detail. The mail should carry details regarding the credit card, transaction IDs, etc., along with the customer reference number generated at Level 1.

  • Letter 

You can send a letter to the Principal Nodal Officer via courier. Be sure to keep it detailed and ensure it has the required information. This includes information like credit card numbers, transaction IDs, etc. 

 

Mention the customer reference number generated at Level 1 and attach identity proof for the authenticity of the letter. Courier the letter to this address -

 

Executive Vice President & Principal Nodal Officer

IndusInd Bank Ltd.,

Opus Centre,

4th Floor, 47 Central Road,

Opp. Tunga Paradise MIDC,

Andheri - East, Mumbai, 

Maharashtra - 400093

 

In extreme situations, you can contact the Reserve Bank of India (RBI) appointed Banking Ombudsman. Ensure that you take this step only after going through the grievance redressal system of the bank and if you do not receive satisfactory responses/solutions. To contact the IndusInd Ombudsman, you can visit the official website of the bank or RBI.

Read More

Frequently Asked Questions

How can I complain at IndusInd Bank?

To register a complaint, you can connect with the IndusInd Bank Credit Card customer care team via email, toll-free numbers, WhatsApp, or other registered methods. You can choose from various online and offline mediums as per their comfort and convenience.

What is the email ID of the IndusInd Bank credit card?

The email ID for IndusInd Bank credit card customer care services depends on the type of card you have. If you are a new customer, you can drop an email at premium.care@IndusInd.com.

What is the IndusInd Bank Credit Card customer care WhatsApp number?

You can send ‘Hi’ on the IndusInd bank credit card WhatsApp number 022-4406-6666 and register your complaints, grievances, etc.

What is the IndusInd Bank Credit Card customer care number for NRIs?

NRIs can call the following IndusInd Bank Credit Card customer care contact number: 022-4406-6666/ 022-4220-7777/ 022-68577777.

Can I directly register my complaint to the Principal Nodal Officer of IndusInd bank?

You cannot directly reach out to the Principal Nodal Officer with your complaints, grievances, etc. You will have to follow the protocol and connect with the customer care team executives at the initial stage to resolve your concerns.

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