HDFC Credit Card Customer Care

The HDFC credit card customer care department is a dedicated service division. They assist customers with their credit card-related queries and issues. The customer care team is available 24X7 to provide support through various channels such as phone, email and online chat. 

 

In addition, you can contact HDFC credit card customer care toll free number 24x7 to report lost or stolen cards, make payments, resolve disputes, and other HDFC credit card complaints.

 

There are several ways to reach HDFC Bank credit card customer care that include:

• Phone Call

• SMS

• Email

• Post

• Social Media

• IVR 

You can reach the HDFC credit card customer care representatives through these given options for any concerns or questions. Moreover, the HDFC credit card customer care representative can help you choose the right credit card or even apply for a new card.

 

Here are the HDFC customer care toll-free numbers you can call:

• 1860 267 6161 for regular queries

• 61606161/ 6160616 (simply add your area code before these numbers to talk to customer care of your city)

Here is a list of HDFC credit card customer care numbers across cities. Ensure you have the HDFC credit card customer ID before you call the customer care. 

If this list does not include your city, call 1860 267 6161 for inquiries about your HDFC credit card.

You can resolve your credit card issues in the following ways:

• Loss of Credit Card: In the case of credit card theft, you can call the HDFC toll-free number and report it. Or you can also log into your HDFC Bank credit card online portal and instantly block your card.

• Credit Card Blockade: If your credit card is blocked, it cannot be reversed, and so you have to apply for a replacement. To do so, you can reach HDFC credit card customer care by calling the HDFC toll-free number. 

 

Additionally, you can apply for a replacement via online banking. You can also download the form, complete it, and send it through post.

There are also HDFC Bank credit card helpline numbers for international locations.

Apart from calling the HDFC Bank credit card helpline number, you can also opt to reach out to HDFC credit card customer support via email. 

 

You can write your concerns along with your HDFC credit card details and send it to HDFC credit card Email ID at customerservices.cards@hdfcbank.com.

 

Additionally, HDFC Bank’s ‘Contact Us’ page is the fastest way to raise such a request or submit feedback. You can log in to your net banking portal to access this service.

This facility allows you to ask questions about your HDFC credit card by simply sending a text to the concerned number. To avail this feature, you must register your mobile number with the HDFC bank. 

 

All you need to do is type a question regarding your credit card and send it directly to the number below: 7308080808

 

While there is no SMS format for the query, note that it is only available to HDFC account holders.

To resolve your queries via post, HDFC Bank offers you the option to submit your HDFC credit card complaint via post. 

 

All you have to do is mention the concerns along with your contact details and send the same to the HDFC Bank credit cards division at:

 

HDFC Bank Cards Division,

P.O Box No. 8654, Thiruvanmiyur P.O.,

Chennai – 600 041

HDFC Bank’s virtual personal assistant ‘Eva’ can also address your credit card-related queries. It is available 24x7 and can be accessed from HDFC Bank’s official website. You can choose your query from the suggested list or type in your unique question in the chat window.

HDFC Bank’s escalation matrix for grievance redressal is as follows:

1. First Level: Contact HDFC Credit Card Customer Care

If you have an HDFC credit card complaint or query, you must contact HDFC credit card customer care by call, Email, IVR, or post.

• Call

 

You can call HDFC credit card customer care on 6160 6161 or 6160 616, along with your local STD code as the prefix. A detailed list of HDFC credit card customer care numbers for different cities is mentioned in the ‘HDFC Credit Customer Care Number’ section above.

• Email

 

Send your written complaint or concerns to customerservices.cards@hdfcbank.com, along with your HDFC Bank credit card details.

• Post

 

You can write down a detailed account of your concerns along with your contact details, and send the same to the HDFC Bank cards division at:

 

HDFC Bank Cards Division,

P.O Box No. 8654, Thiruvanmiyur P.O.,

Chennai – 60004

• IVR

 

HDFC Bank’s in-house virtual personal assistant ‘Eva’ can also address your credit card-related queries. You can access the service on the app and the bank’s official website.

2. Second Level: Contact the Grievance Redressal Officer at HDFC Bank

If you fail to receive an accurate response from HDFC Bank’s credit card customer care, you can contact the bank’s Grievance Redressal Officer.

• Call

 

The Grievance Redressal Officer can be reached at 044 61084900 between 9:30 AM and 5:30 PM from Monday to Saturday, except on bank holidays.

• Email

 

You can write an email to the HDFC Bank Grievance Redressal Officer by following the steps mentioned below:

• Visit the ‘Contact Us’ page on the bank’s official website

• Click on the ‘Email Us’ option against the Grievance Redressal Officer

• Select your area

• Fill in the grievance redressal form and click on the ‘Send’ option

• Post

 

You can also write a letter stating your concerns and your contact information to the Grievance Redressal Officer and send it to the address mentioned below:

 

Grievance Redressal Officer,

HDFC Bank Cards Division,

8, Lattice Bridge Road, Thiruvanmiyur,

Chennai – 600041