PNB Credit Card Customer Care

Knowing the PNB credit card customer care number can help you in case you have any query about your credit card. All you need to do is call the PNB Credit Card customer care number at 1800 180 2345. In addition to this toll-free option, the bank also has a 24-hour customer helpline number: 0120 – 4616200. Global users can obtain assistance related to credit card queries and other grievances by calling +91 120 4616200. Aside from the PNB Credit Card customer care numbers, the bank also offers other channels for customer care. You can email the bank at creditcardpnb@pnb.co.in or write to the bank’s team at the following address: 

 

PNB, Credit Card Processing Centre, 

 

3rd Floor, Rajendra Bhawan, 

 

Rajendra Place 

 

New Delhi - 110008

To address your questions, you can contact the PNB credit card customer care via phone, email, post, social media, or by visiting your nearest bank branch.

1) Call the PNB Credit Card Customer Care Number

You can call the PNB credit card customer care number from your registered mobile number and have your doubts and issues resolved. The numbers are as follows:

2) Send a Mail on the PNB Credit Card Email ID

You can write your credit card related issue in detail along with your name and phone number, and send it to the PNB credit card customer care email ID- creditcardpnb@pnb.co.in. This is the dedicated email iD for credit card related issues. For general concerns the email ID to reach out to is care@pnb.co.in.

3) Send PNB Credit Card Complaint via Post

For this, you would need to write your credit card related issue along with your name, registered phone number and customer ID, and send it to the below-mentioned address:

Credit Card Processing Centre,

3rd Floor, Rajendra Bhawan,

Rajendra Place, New Delhi-110008

4) Contact Punjab National Bank Credit Card Customer Care via Social Media

The bank is active on social media too. So if you have any queries with regards to your PNB credit card, you can reach out to the social media handles mentioned below. However, do keep in mind not to post your credit card details on social media channels.

• Facebook: https://www.facebook.com/pnbindia/

• Twitter: https://twitter.com/pnbindia

• Instagram: https://www.instagram.com/pnbindia/?hl=en

5) Visit the Nearest Punjab National Bank Branch

If the Punjab National Bank credit card toll free number is unreachable you can visit your nearest PNB branch and register your complaint. Do note that you would need to verify your identity for the same, hence carrying a valid ID proof will be useful.

The customer care number of PNB can be used to resolve a host of credit card related concerns. Some of the common ones are listed below:

1. PNB Credit Card Lost

For a stolen or lost credit card, you would need to contact PNB customer care immediately. You can either call the PNB credit card contact number for hot listing on 1800 180 2345 or 0120 4616200 or send a detailed email to creditcardpnb@pnb.co.in. Once the bank receives your request your card will be blocked.

2. PNB Credit Card Blocked by Mistake

If you have blocked your credit card by mistake and want to access it again, you can call PNB customer care and request the bank to unblock your card.

Punjab National Bank has a four-level grievance redressal system to escalate your complaints with regard to your credit card.

Level 1: Raise a Complaint via Regular Channels

1. Phone: Call the PNB credit card toll free no 1800 180 2345 or the toll free PNB credit card customer care no 0120 4616200 and connect with a representative to resolve your complaint.

 

2. Post: Write your complaint and send it via post to the bank at the below-mentioned address:

 

Credit Card Processing Centre,

3rd Floor, Rajendra Bhawan,

Rajendra Place, New Delhi-110008

 

3. Email: You can also send in your written complaint via email to the PNB credit card mail ID- creditcardpnb@pnb.co.in. For general concerns the email ID is care@pnb.co.in.

 

4. Branch visit: Visit your nearest Punjab National Bank branch and request a bank representative to assist you with the specific credit card related issue(s).

Level 2: Contact the Zonal Manager

Punjab National Bank has zonal managers you can reach out to in case your grievance is not addressed adequately at the first level. The zone-specific details are mentioned below:

Level 3: Contact the Principal Nodal Officer

If your issue is still not resolved, you can contact the principal nodal officer on the below mentioned address and resolve your complaint.

 

Principal Nodal Officer

Sh. Satyawan Ohlan

General Manager

Customer Care Centre

Plot No. 4, Sector-10, Dwarka

New Delhi-110075

Tel.No:+91-11-28044153

Email: care@pnb.co.in

 

If you still do not receive a response or are not satisfied with the response provided by the Principal Zonal Officer within one month of registering the complaint, you can approach the Banking Ombudsman appointed by the Reserve Bank of India (RBI). You can find the details for the Banking Ombudsman on the Punjab National Bank official website or on the RBI website.

You can reach out to the PNB Credit Card Customer Care via email by writing to the official customer care Email ID. Writing an email would imply that you can maintain a record of your conversation with the banking executive and, if the need arises, use it for future reference.

To contact Punjab National Bank credit card customer care, the Punjab national bank email address is creditcardpnb@pnb.co.in.