Bank of Baroda Credit Card Customer Care

The BOB Credit Card customer care helpline can be reached out to in many ways. You can dial the toll-free number 1800 5700 to get in touch with the contact centre or the IVR options. Alternatively, if you prefer to use online or digital channels, you can log into your bob World account via mobile banking or your bob World internet account via net banking. Another way to see help from the customer care team is through WhatsApp banking. However, if you prefer in-person assistance, you can visit the nearest Bank of Baroda branch.

 

Here are the BoB credit card customer care nos. – 1800-103-1006 / 1800-225-100. You may contact the BoB credit card customer care team at any of these numbers to address your concerns. Just make sure you keep your Bank of Baroda credit card number handy.

 

Apart from calling the Bank of Baroda credit card number for customer care, you have other channels available to resolve issues. Read on to know what they are. 

Contacting BoB’s credit card customer care through any of the following online methods is the fastest way to resolve your queries. Here is an overview of online modes of contacting the BoB credit card customer care.

1. Through WhatsApp

You can contact the customer care team by sending a message on WhatsApp. As a Bank of Baroda customer, all you need to do is simply send a ‘Hi’ from your registered mobile number to 91-84338-88777. 

 

Use this Bank of Baroda credit card number to find out your outstanding credit card amount, bill due date or any other details.

2. Through the Virtual Assistant ADI 

Bank of Baroda has deployed a virtual assistant ADI, a chatbot, on its website. You can type out your queries in the chat window and get them answered instantly. You may also manually select the topic for which you need more information. 

 

To access the virtual assistant ADI, simply visit the website of Bank of Baroda. On the home page, click on the Ask ADI floating icon on the right side of the website. This opens a chat window, which you can use to get your queries answered or grievances registered.

3. Through email 

If you cannot reach the BoB credit card customer care number or prefer to communicate through mail, simply send an email. You can specify your queries or grievances with an email to crm@bobfinancial.com.

4. Through Social Media 

You can also contact the BoB credit card customer care cell through Twitter or Facebook. You can find the official Twitter account of BoB at the following address: https://twitter.com/bankofbaroda/. 

 

Similarly, the URL for the official Facebook account is: https://www.facebook.com/bankofbaroda/. 

 

When contacting the customer care cell through social media, remember not to mention your Bank of Baroda credit card number or other card details publicly. This help avoids instances of misuse.

You can also contact the BoB credit card customer care through offline means. Here are the Bank of Baroda credit card numbers for customer care and other modes you can use to get in touch. 

 1. Through Dedicated Toll-Free Numbers

In addition to the regular Bank of Baroda credit card toll-free numbers, you can also call dedicated customer care helpline numbers for specific credit cards. Here they are:

Credit Card	Helpline Number
Bank of Baroda ETERNA Credit Card	1800-103-1002
Bank of Baroda ICSI Diamond Credit Card	1800-22-5100
Bank of Baroda EXCLUSIVE Credit Card for ICAI Members	1800-22-5100
Bank of Baroda CMA One Credit Card	1800 22 5100

2. Through the Missed Call Service

Bank of Baroda has established a unique missed call service for certain card-related services. All you need to do is leave a missed call on the associated BoB credit card helpline number to avail the service. 

 

Here is a quick look at what you can do through the missed call service. 

Type of Credit Card Enquiry	Bank of Baroda Credit Card Customer Care Number
Balance Inquiry	84680 01111
Mini Statement	84680 01122

3. Through SMS 

You can also send an SMS from your registered mobile number to the BoB credit card customer care number to address your service requests. 

 

To avail the SMS service, type ‘KEYWORD XXXX’ (last four digits of your credit card) and send it to 92231 72141. 

 

Check out the table below to get an idea of different keywords you may use to place various service requests.

Keep in mind that you may be charged for using the SMS service of Bank of Baroda, depending on your mobile network provider.

 

To get an idea of the exact charges you may incur, you can contact your mobile service provider. The bank, as such, does not levy any charge for the service.

 4. Through the IVR Helpline

The BoB credit card toll-free numbers for IVR service are 1800-103-1006 and 1800-22-5100. You can use the IVR service to get your credit card doubts resolved. 

 

This service is available 24X7 and you can access it from your registered mobile number. Here is a quick look at a few enquiries you can make using the bank’s IVR helpline.

• Balance enquiry

• Block card

• Reset or generate PIN

• Check the last three transactions

• Card status

5. Through the International Helpline Number 

As a Non-Resident Indian (NRI), you can call the international BoB credit card helpline number. Call any one of the following numbers - +91 79490 44100 or +91 79236 04000 to contact the customer care cell.

If you have any credit card-related enquiries, you can contact the Bank of Baroda credit card customer care in the following different ways. 

In case you are not satisfied with the response to your complaint, Bank of Baroda has a comprehensive grievance redressal mechanism that can help. You can use two levels of grievance redressal to resolve your complaints. Here is a closer look at the process:

1. Level 1

You can email your credit card grievances to BoB credit card at crm@bobfinancial.com. Make sure you mention the following in the mail:

• Your name

• Your bank of baroda credit card number

• Email ID

• Registered mobile number

 

Once the complaint is lodged, a unique BoB credit card complaint number will be generated. Quote this reference number when interacting with the BoB customer care in the future. You can expect a response to your query within five working days.

2. Level 2

If the Level 1 grievance redressal mechanism fails to address your issue satisfactorily, you can escalate the same to Level 2. All you need to do is send an email to escalations@bobfinancial.com. 

 

Remember to mention your BoB credit card complaint number. 

 

In case your issue has not been successfully resolved at either of these levels, you can mail your grievance to the Assistant Vice President at the address mentioned below:

 

BoB Financial Solutions Limited

2nd Floor, Baroda House,

Behind Dewan Shopping Centre

S.V. Road, Jogeshwari (W), Mumbai

Maharashtra 400 012

The email ID you can use to address your concerns related to BoB credit cards is crm@bobfinancial.com.