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Unblocking your SBI Credit Card is a breeze. You can unblock your card through the two main methods: tackling it online or contacting customer care. You can do so through their online portal, calling customer services, sending a post, and visiting the branch yourself. Regardless of whatever your preferred method may be, you will find an option that can accommodate your needs. 

How to Unblock Your Credit Card Online

You don’t need to visit a physical bank branch to unblock your credit card. You can do so within minutes in the comfort of your home. To unblock your credit card online, you can use any one of the following digital routes:

Online Portal

  • Things you'll need

    • Your SBI Credit Card number

    • The registered mobile number associated with your account

    • Internet access and a computer/smartphone


  1. Visit the SBI Credit Card Login Page 

  2. Look for the "Login" section and enter your credit card details like the card number and password

  3. Locate the "Requests" section or a similar option on the menu

  4. Within the "Requests" section, find an option related to card activation or unblocking 

  5. Select the appropriate option based on the terminology used on the website

  6. Identify the blocked card you want to unblock and select it

  7. Follow the on-screen instructions to submit your request to unblock it

Write to Them

  1. Head over to the official SBI Card website

  2. Look for a section titled "Write to Us," "Contact Us," or a similar option on the website in the footer navigation

  3. Fill out the online form where you can submit your request.

  4. Enter details like your:

    1. Full Name

    2. SBI Credit Card number

    3. Registered mobile number

    4. Email address

  5. Select "Card" or a similar category, and then choose a sub-category like "Unblock Card"

  6. Write a clear and concise explanation of your situation


Once you've filled out the form and added any necessary details, submit your request electronically. 

How to Unblock Your Credit Card Offline

If you prefer offline channels of redressal, you’ll be happy to know that SBI offers quite a few offline ways to unblock your credit card. Here’s a list of the ways you can unblock an SBI Credit Card offline:

Locate Your Nearest Branch

Find a convenient SBI branch near you. You can use the branch locator tool on the SBI Card website.

Send Them a Letter 

Write your letter with relevant details included and send it to the following address: 


Manager-Customer Services

SBI Cards & Payments Services Ltd,

DLF Infinity Towers, Tower C, 12th Floor,

Block 2, Building 3, DLF Cyber City,

Gurgaon - 122002, Haryana, India.


Along with the unblocking request, make sure you cover the details of your blocked card in the letter.

Frequently Asked Questions

How do I check if my SBI Credit Card is blocked?

In most cases, when you block your SBI Credit Card, you receive a notification about the same. If you haven't received any such information, you can call the SBI customer care number to unblock your Credit Card or visit a nearby SBI branch. When you use a blocked card, all your transactions will be declined. The card would also not be accepted at an ATM.

How can I activate my SBI Credit Card?

You can activate your SBI card in the following 3 ways: First, visit SBI’s card website, navigate to the credit card section and click on the credit card that you would like to activate. You could also email SBI Card to activate your credit card. Additionally, you can also contact SBI’s customer care to activate your credit card.

Can a blocked SBI Credit Card be unblocked?

You can unblock your SBI Credit Card in several ways. You can call SBI’s customer care support, write to the Customer Service Manager, visit the SBI card portal online or visit the nearest SBI branch.

How can I unblock SBI Credit Cards online?

To unblock your credit card online, you have to visit the SBI Credit Card website. You can initiate the process there.

Is there a charge to block SBI Credit Cards?

No. There is no extra charge to block your SBI Credit Cards.

How can I unblock my credit card offline?

You can unblock your SBI Credit Card by visiting your home branch and putting in an unblocking request. You will also have to provide details as to why the card was blocked and why you want it to be unblocked.

Why might my SBI credit card be blocked?

There are several reasons, including exceeding your credit limit, missing payments, suspected fraudulent activity, or even an expired card.

What information do I need to write to SBI about my blocked card?

Include your full name, credit card number, registered mobile number, email address, and a clear explanation of why you believe your card is blocked.

Will I need to make a payment if my card is blocked for outstanding dues?

Yes, if your card is blocked due to unpaid bills, you might need to clear the dues at the branch before they can unblock it. SBI offers various payment options within the branch.

How to unblock SBI Credit Card blocked due to KYC?

If you haven't submitted these documents, your card might be temporarily blocked. Here are the details you need to note.

  • Documents to be Submitted:

    • One recent passport-sized photo

    • A copy of your PAN card

    • Proof of your current residence

    • A signed KYC renewal declaration form

    • A copy of your Aadhaar Card

  • How to Submit Your Documents:

    • Online: If SBI Cards allows online submissions, log into your account, navigate to ‘My Account’, and look for a section like "Submit KYC Documents" to upload your scanned copies.

    • Email: Scan your documents and send them to either kyc.renewal@sbicard.com or kyc.renewal@tatacard.com from the email address registered with your SBI Card account.

    • Mail: Send hard copies of your documents (not originals) to ‘SBI Card - KYC Renewal, SBI Cards & Payment Services Pvt. Ltd., DLF Cyber City, Tower-C, Block 2, 12th Floor, Building 3, DLF Infinity Towers, Gurgaon-122002 (Haryana)’.

  • Helpline:

If you're unsure about the process or have any questions, don't hesitate to contact SBI Card customer care by calling 1860-180-1290 or 1860-500-1290 (toll-free).

What should I consider before reaching out to SBI to unblock my credit card?

Before contacting SBI to unblock your credit card, here are a few key things to consider:

  1. Understand the reason why the card was blocked

  2. Gather necessary information like credit card numbers, statements, etc.

  3. Choose the communication channel you are most comfortable with

  4. Keep your identity and credit card documents ready for verification

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