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How to Close an ICICI Bank Credit Card

To close the ICICI Bank Credit Card, the customers can choose any of the below-mentioned options -

1. Online Cancellation Request

The credit cardholders will have to submit ICICI Bank Credit Card cancellation requests online to initiate the process -

  • Visit the official website of ICICI Bank

  • Log into your ICICI Bank Credit Card net banking account using your net banking account credentials.

  • Under ‘Service Request’, select ‘Deactivate ICICI Bank Credit Card’

  • You will be redirected to a new page to enter all the mandatory details like card number, cancellation reason, etc.

 

  • Submit the form to initiate the ICICI Bank Credit Card closing procedure.

 

 

The ICICI Bank executive will contact you within three working days to discuss your ICICI Bank Credit Card cancellation form. Once the details are duly discussed between the bank executive and cardholder, ICICI Bank will cancel your ICICI Bank Credit Card.

2. Email

The ICICI Bank Credit Cardholders will have to write an email from their registered email address to ICICI Bank at customer.care@icicibank.com to discontinue ICICI Bank Credit Card services. The mail content should mandatorily mention the following details -

  • Name of the ICICI Bank Credit Cardholder

  • Branch details

  • Account number

  • Credit card number

  • Type of ICICI Bank Credit Card

  • Expiry of credit card

  • Reason for cancellation/ credit card deactivation

 

  • Registered mobile number

 

 

The ICICI Bank executive will contact you within three working days to discuss your ICICI Bank Credit Card cancellation form. Once the details are duly discussed between the bank executive and cardholder, ICICI Bank will cancel your ICICI Bank Credit Card.

3. Customer Care

The customers can also opt for customer care services for ICICI Bank Credit Card closure. They can contact the ICICI Bank Credit Card customer care centre between 7 am - 9 pm. The customer care executive will ask for certain credit card information like card number, cancellation reason, etc, to process your ICICI Bank Credit Card close request.

ICICI Bank Credit Card Toll-Free Number

1800-1020-123

ICICI Bank Credit Card Customer Care

022-3366-7777

4. Written Request Form

The ICICI Bank Credit Cardholders can also submit a written request form to close the ICICI Bank Credit Card. The request form can be submitted or couriered to the respective ICICI Bank branch or ICICI headquarters.

 

Following details should be mandatorily mentioned in the written request form to close ICICI Bank Credit Card -

  • Name of the credit card holder

  • Branch details

  • Account number

  • Credit card number

  • Type of ICICI Bank Credit Card

  • Expiry of credit card

  • Reason for cancellation/ deactivation of the credit card

  • Registered mobile number

Things to Keep in Mind While Cancelling Your ICICI Bank Credit Card

While it is perfectly alright to close your ICICI Bank Credit Card, you will need to keep certain important things in mind and check some essential details before you cancel the credit card. Check out what these important aspects are: 

  • Outstanding Balance

You need to check if there is any unpaid outstanding balance on your ICICI Bank Credit Card before you close it. Ensure that all the dues are paid in full, including any EMIs that you may have had on your credit card

  • Redeemable Rewards

If you have earned and accumulated any rewards that you have not yet redeemed, it may be a good idea to redeem them before you cancel your ICICI Bank Credit Card. You may be able to use these rewards to pay off any outstanding balance, or you can use them to purchase products or services from the bank’s catalogue. 

  • Using the Card before Cancellation

It is best to avoid using your ICICI Bank Credit Card once you’ve decided to cancel it. This way, you can steer clear of taking on any new debt on your credit card and generating a new credit card statement. It will also delay the settlement of outstanding dues further. 

  • Automatic Debits and Payments

You may have set up automatic debits and payments on your credit card to clear certain recurring bills. Before you can cancel your credit card, you must deactivate any such automatic payments set up on the card. If you forget to do this, your payments will be unable to go through once the card has been cancelled. 

  • Fraudulent Transactions

One last thing you must take care of before cancelling your ICICI Bank Credit Card is checking for fraudulent transactions, if any. Go through your most recent credit card statement and verify each entry in it to make sure there is no fraudulent activity involved. 

Does a Cancelled or Closed Credit Card Affect the Cardholder’s CIBIL Score?

When you cancel your credit card, your overall credit limit comes down. This, in turn, increases your credit utilisation ratio. Since it is recommended to keep your credit utilisation ratio within 30%, your CIBIL score may be impacted temporarily when you close your credit card. That said, if the credit card you are cancelling is the only card you have, your CIBIL score will not be affected. 

 

All in all, your CIBIL score can still be improved if you continue to pay your other dues on time. And before you know it, your CIBIL score will be restored to its former levels. You can then avail of other credit facilities without any trouble. 

FAQs on Cancelling an ICICI Bank Credit Card

There are four ways to close an ICICI Bank Credit Card - Online request form, Email,  customer care centre and written request form.

 

To cancel an ICICI Bank Credit Card online, the customer can either write a mail to ICICI Bank or submit an online request form via their net banking account.

 

You can reactivate their ICICI Bank Credit Card by visiting the closest branch office or contacting ICICI Bank Credit Card customer care. The bank executives will ask you to complete certain formalities and will reactivate your card.

 

The bank holds power to take any action against any inappropriate activity or transaction made by the credit cardholder; however, the bank notifies the account holders regarding their decision before its implementation.

 

You cannot redeem your rewards after you cancel your ICICI Bank Credit Card.

 

No, you need not directly visit an ICICI Bank branch in person to cancel your credit card. You can choose to download the cancellation form from the bank’s website instead. You then need to fill it in and submit it online. 

 

Cancelling your ICICI Bank Credit Card may temporarily affect your credit score. This is because when you close a credit card, your total available credit limit decreases and your overall credit utilisation ratio increases. 

 

The average age of all the credit accounts in your credit report also reduces temporarily. However, if you continue to be prompt with the payments on your existing credit accounts, you can restore your credit score and get another credit card without any difficulty.

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