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Axis Bank Credit Card Cancellation

If you own an Axis Bank Credit Card and are finding it difficult to manage the expenses and want to close it permanently, you can initiate the card cancellation process both online as well as offline. Below are various methods for cancelling your card, important points to remember, and frequently asked questions on how to cancel an Axis Bank Credit Card.

How to Cancel Axis Bank Credit Card

1 ) Close Axis Bank Credit Card Online

If you want to close an Axis Bank Credit Card online, you can do so via email. Here are the steps for the same:

 

A. Cancel Axis Bank Credit Card via Email

  • Send an email to the bank at creditcards@axisbank.com.

  • Make sure to clearly state in the subject line that you want to close your Axis Bank Credit Card.

  • Mention details such as your name, credit card number, and registered phone number in the email. You need not mention sensitive details about your credit card PIN or CVV number in the email.

  • Once the mail is acknowledged by the bank, you will be guided about further steps on how to close an Axis Bank Credit Card permanently.

2) Close Axis Bank Credit Card Offline

You can also close your Axis Bank credit card offline. For this, you can either call the customer care number or visit the nearest bank branch.

 

B. Close Axis Bank Credit Card via Customer Care

 

You can call the Axis Bank credit card customer care on 1860 419 5555 or 1860 500 5555 from your registered mobile number (charges applicable as per service provider) and request a cancellation. The representative would ask you a few questions to verify your identity and process the closure of your Axis Bank credit card account.

 

C. Cancel Axis Bank Credit Card by Visiting Nearest Axis Branch

 

You can visit your nearest Axis Bank branch and cancel your credit card. Make sure you carry some form of identification along with your active Axis Bank credit card to process the card cancellation request.

Things to Remember Before Closing an Axis Bank Credit Card

Closing a credit card must be done with careful consideration, as it can impact your credit score and financial health. Here are a few things you must remember before closing your Axis Bank credit card.

  • Know Your Credit Utilisation Ratio: Your credit utilisation ratio is the amount of credit you use compared to the available credit limit. Closing your credit card increases the credit utilisation ratio if you have balances on other cards. This can reduce your credit score. Thus, know your credit utilisation ratio before closing the Axis Bank credit card.

  • Pay Off the Balance: Before initiating the cancellation request, ensure that you clear all the outstanding dues, including credit card loans, interest, or fees that may have accrued. If you initiate the Axis Bank credit card cancellation without clearing the outstanding balance, it can negatively impact your credit score, and attract additional fees or penalties.

  • No New Spends: Once you have initiated the cancellation process, refrain from using the Axis Bank credit card for new purchases.

  • Deactivate Automatic Bill Payments: You must deactivate automatic bill payments once you formally request the bank to close the credit card account.

  • Contact the Bank: Call the Axis Bank customer care number or visit the bank’s website to initiate the card closure process, and follow their instructions.

  • Redeem or Transfer Your Rewards: Ensure you use or redeem all the accumulated reward points within 45 days of placing the card cancellation request. Alternatively, enquire if you can transfer your rewards.

  • Analyse the Impact on Your Credit History: Closing your Axis Bank credit card can impact the length of your credit history. If it is one of your oldest credit cards, it can shorten your credit history, negatively affecting your credit score. Therefore, consider this factor carefully before closing your credit card.

  • Request for Confirmation in Writing: Once you initiate the card closure process, you can request written confirmation from the bank that the account has been closed. This will help you if any issues arise in the future.

Consequences of Closing your Credit Card Account

  • Increase in Credit Utilisation Ratio: When you close your Axis Bank credit card, you won’t have access to the same credit limit. This decrease in available credit results in an increase in your credit utilisation ratio.

  • Drop in Your Credit Score: With a possible decline in average credit history and an increase in credit utilisation ratio, your credit score will inevitably decrease.

FAQs on How to Close an Axis Bank Credit Card

What to do if the credit report does not reflect the closing of Axis Bank Credit Card?

It can take up to one or two billing cycles for a credit card to appear as closed or paid off. That's because lenders typically report transactions to the RBI on a monthly basis. Once reported, it will reflect in your credit report. If the issue still pertains, you should immediately contact the concerned bank authorities.

Can I re-activate my Axis Bank Credit Card?

You cannot re-activate your card that is cancelled permanently. However, you can place a request for a new card. You can call the Axis Bank credit card customer care on 1860 419 5555 or 1860 500 5555 for additional details.

Can I place the Axis Bank credit card cancellation request online?

To close your Axis Bank credit card online, you can send an email to the bank at creditcards@axisbank.com. You would need to mention your name, credit card number, and registered mobile number in the email along with your desire to initiate the Axis Bank credit card cancellation process. Do not mention your PIN in the email.

How can I close my Axis Bank credit card?

You can close your Axis Bank credit card online by sending a mail at creditcards@axisbank.com. Alternatively, you can call on 1860 419 5555 or 1860 500 5555 or visit the nearest Axis Bank branch to close your card.

How do I close my Axis Bank credit card account permanently?

You can submit the request to close your Axis Bank credit card account at creditcards@axisbank.com, or call their helpline at 1860 419 5555 or 1860 500 5555. Once the request is processed, the bank executive will guide you through the next steps to close your account permanently.

Should I clear the outstanding dues before requesting the bank to close my Axis Bank credit card?

Yes. You must clear any dues that are pending on your Axis credit card before closing it.

Can I redeem my reward points before placing the Axis Bank credit card closure request?

Yes, you can redeem your available credit card reward points before closing your Axis credit card account.

Does a cancelled or closed Axis Bank credit card affect your CIBIL Score?

Yes, cancelling your Axis credit card may affect your credit score in case you have any outstanding amount due on your card or a skewed credit utilisation ratio. Moreover, if it was your only credit card, cancelling it can reduce your average credit history, making it difficult for credit bureaus to assess your creditworthiness.

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