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FatakPay personal loan customer care is designed to help borrowers with application support, loan queries, repayment assistance, and complaint resolution. The brand provides contact options through phone, email, WhatsApp, and escalation channels for unresolved grievances.
Last updated on: Sep 21, 2026
FatakPay Personal Loan customer care serves as a dedicated support system for borrowers seeking assistance throughout their loan journey. Whether customers need help with loan applications, eligibility checks, repayment schedules, EMI-related concerns, or account management, the support team offers multiple communication channels for quick resolution. Users can connect through phone, email, WhatsApp, and other customer service platforms to address queries efficiently. Additionally, FatakPay also provides grievance redressal and escalation mechanisms for unresolved issues, ensuring customers receive timely support and a smooth borrowing experience.
Stay informed about the official FatakPay customer care numbers and helpline channels for support and grievance assistance. The details are outlined below:
| City / Office location | Contact detail | Toll-free number |
|---|---|---|
Mumbai, Andheri East |
9987178747 / 9240271272 |
Not listed publicly |
Mumbai, BKC / Bandra East |
022-35120974 / 75 / 76 |
Not listed publicly |
Mumbai, Andheri East grievance office |
9076058709 / 07969699880 |
Not listed publicly |
Mumbai, BKC grievance office |
9076096209 / 07969699883 |
Not listed publicly |
FatakPay does not appear to publish a separate toll-free number on its public contact pages; instead, it promotes direct mobile and office numbers for assistance.
FatakPay provides structured email support for FatakPay personal loan related queries and grievances. General complaints, repayment issues, or account‑related questions can be raised by writing to help@fatakpay.com, which is the primary customer‑care email address listed on the official contact page.
For formal grievance redressal, the Level 2 escalation channel allows you to email the Grievance Redressal Officer at grievance@fatakpay.com, while unresolved issues can be escalated further to the Nodal Officer at nodal@fatakpay.com. Using email support is particularly useful when you need documented proof of your complaint, request for EMI changes, or clarification on loan terms and conditions.
FatakPay may offer WhatsApp-based support through its published customer care numbers, allowing users to connect for quick assistance on loan-related queries. Here’s how you can contact customer care through their WhatsApp channel:
Initiate a chat on the official support number to raise queries related to loan status, EMIs, or repayments
Provide basic details such as your registered mobile number or loan reference for faster verification and resolution
WhatsApp support is especially convenient for quick questions because you can share screenshots, repayment receipts, or status updates in one chat thread.
FatakPay customer care can help with several loan-related services.
Loan account information.
EMI payment support.
Loan application and status tracking.
Complaint resolution and grievance registration.
KYC and account-update guidance.
Repayment or settlement-related queries.
Escalation of unresolved issues to senior officers.
The support team is meant to handle both routine service requests and escalation cases if the first response does not resolve your problem. This structure makes it easier to move from basic help to formal grievance redressal when needed.
FatakPay publishes grievance and escalation details for its Mumbai offices and officers. Here are the details and FatakPay customer numbers for reference:
| City | Address | Contact number |
|---|---|---|
Mumbai, Andheri East |
Office no 623, 6th floor, Chintamani Plaza, B-wing, Andheri-Kurla Rd, Near Western Express Metro, Andheri East, Mumbai 400053 |
9076058709 / 07969699880 |
Mumbai, BKC / Bandra East |
111, Inspire BKC, G Block, BKC, Bandra East, Mumbai – 400060 |
022-35120974 / 75 / 76 |
Mumbai, Corporate office |
Office no 623, 6th floor, Chintamani Plaza, B-wing, Andheri East, Mumbai 400099 |
9987178747 / 9240271272 |
For escalation, the grievance page also names officers such as Ms. Adv. Varsha Manoharan and Sharad Nandode, with their designated contact details.
Reviewer
You can contact FatakPay customer care by calling 9987178747 or 9240271272, emailing help@fatakpay.com, or using the support options shown on the official contact and grievance pages.
FatakPay lists 9987178747 and 9240271272 as its main customer care numbers for loan-related support and complaints.
First, write to help@fatakpay.com or call the support numbers to register the issue. If unresolved, escalate it to the grievance officer or nodal officer listed on the grievance page.
Yes, FatakPay’s support references indicate WhatsApp contact is available through its published support numbers, making it easier to share loan details and screenshots.
FatakPay does not publicly list a toll-free helpline number on its official contact and grievance pages; instead, it provides direct mobile and office numbers for support.
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