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Address Change in ICICI Bank Credit Card

While banks these days communicate primarily via email and SMS, they often send your credit card statements and other important notices to your registered address, via post. Thus, it is essential for you to always keep your address updated, in addition to your personal information and profile. Over the course of this article, we shall explore how you can undertake address change in ICICI Bank Credit Card, both online and offline.


You can undertake your ICICI credit card address change in the following online and offline methods:

Offline Methods

Online Methods

Visiting the branch

Via the mobile application

Via customer care

Via internet banking

How to Change ICICI Credit Card Address Online?

If you wish to undertake an online address change in ICICI bank, you can do so via the following methods:

1. Via the Mobile Application:

  • Step 1: First, use your credentials to log into the ICICI Bank Mobile application.

  • Step 2: From the dropdown section of the ‘Menu’, choose ‘Services’.

  • Step 3: Click on ‘Instabanking Services’, and then select ‘Update your Address’.

  • Step 4: Proceed by entering your new address, and then click on ‘Submit’.

  • Step 5: Once you upload the supporting documents, your new address will be updated on the system.

2. Via Internet Banking:

  • Step 1: Start by visiting ICICI Bank’s internet banking portal (https://infinity.icicibank.com/corp/AuthenticationController?FORMSGROUP_ID__=AuthenticationFG&__START_TRAN_FLAG__=Y&FG_BUTTONS__=LOAD&ACTION.LOAD=Y&AuthenticationFG.LOGIN_FLAG=1&BANK_ID=ICI&ITM=nli_primer_login_btn_desk)

  • Step 2: Make use of your User ID and password to login.

  • Step 3: Go to the ‘Customer Service’ tab in the menu and click on ‘Service Requests’.

  • Step 4: Proceed by clicking on ‘More’, and then click on ‘Request for Change of Communication Address’.

  • Step 5: Once here, enter your new address, and click on the ‘Submit’ button.

  • Step 6: You will now receive an OTP on your registered mobile number. Enter the same and upload the supporting documents. Your updated address will be reflected in 1-2 working days.

How to Change ICICI Credit Card Address Offline?

Wish to undertake an address change in ICICI bank offline, and are wondering how to do so? Follow the steps below to execute the same:

1. Visiting the Branch:

  • Step 1: Access an ICICI bank branch closest to you, and request for an ‘Address Change’ form.

  • Step 2: Proceed by filling up the form and submit self-attested documents pertaining to address proof.

  • Step 3: Once your request has been processed and approved by the bank officials, your new address details shall be uploaded

2. Via Customer Care:

Another method of updating your address is by contacting the 24-hour ICICI Credit Card customer care helpline, which can be reached at +91 – 4040 – 661 – 850 or 1860 120 7777.

Documents needed to Change or Update ICICI Credit Card Address

As per ICICI bank, you will have to submit any of the following documents as address proof for your credit card:

Driving License


Aadhaar Card

Voter’s Identity Card

Pan Card

Form 60

Job card issued by NREGA (signed by a state government officer)

Electricity bills, Gas bills, Landline bills (Utility bills)

Property or Municipal Tax Receipt

FAQs About ICICI Credit Card Address Change

How can I change my address in ICICI bank online?

To change your address online, you must access your customer profile – via the internet banking interface or the mobile application – and follow the steps mentioned above to update your address details.

Which documents are required for changing addresses in ICICI credit cards?

To initiate the address change process, you only need one document which serves as proof of address. To effect the change faster, you can provide a copy of your Passport, voter ID, or Aadhaar card.

In how many days will ICICI bank update my address?

The bank usually takes 8-11 days to update the details of your new address.

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