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Credit Card Customer Care

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Credit Card Customer Care Details

All the companies issuing Credit Cards have a very effective and dedicated Customer Care team who are at their toes at all times to provide you with the best customer experience. 

Queries? Concerns? Product related questions? Whatever your issues are, they have your back. 

Following are a few ways to reach out to your bank’s credit card customer service - 

  1. If you have a Bajaj Finserv RBL Bank SuperCard, you can call on +91 22 7119 0900. You can also send them an email on supercardservice@rblbank.com.

  2. If you have a RBL Bank Credit Card, you can call on +91 22 6232 7777. You can also send them an email on cardservices@rblbank.com.

  3. If you have an Axis Bank Credit Card, you can call on 1800 419 5959 or 1860 500 5555. You can also send them an email on PNO@axisbank.com.

  4. If you have an SBI Credit Card, you can call on 1860 180 1290, 1860 180 1290 or 1800 180 1290. You can also send write to them on https://www.sbicard.com/en/webform/write-to-us.page

  5. If you have a Citibank Credit Card, you can call on 1860 210 2484 (local) or +91 22 4955 2484(international).

  6. If you have a HDFC Bank Credit Card, you can call 1800 202 6161, 1800 267 6161 or +9122 61606160. You can also write to them on https://leads.hdfcbank.com/applications/webforms/apply/grievance_redressal_form.asp?_ga=2.122705289.329845265.1540272882-1750795496.1540183009.

  7. If you have a YES Bank Credit Card, you can call on 1800 103 1212 (local) or +91 22 4935 0000 (international). You can also send them an email on yestouch@yesbank.in.

  8. If you have an ICICI Bank Credit Card, you can call on 1860 120 7777 or +91 22 3366 7777 (domestic customers who are travelling overseas). 

  9. If you have an American Express Credit Card, you can call on 1800 419 2122. 

  10. If you have a Bank of Baroda Credit Card, you can call on 1800 258 44 55 or 1800 102 44 55. You can also send them an email on crm@bobfinancial.com.

  11. If you have a Kotak Mahindra Bank Credit Card, you can call on 1860 266 2666. You can also send them an email on https://www.kotak.com/en/customer-service/contact-us/email-us.html.

Credit Card Customer Care Social Media Handles

Another popular and easy way to contact your bank’s help centres is via their social media handles. The social media handles for some of the top banks are mentioned below:

Bank 

Facebook 

Twitter 

Instagram

RBL Bank

facebook.com/TheRBLBank

twitter.com/rblbank

twitter.com/RBLBankCares

instagram.com/rbl_ban

Axis Bank

facebook.com/axisbank

twitter.com/axisbank

instagram.com/axis_bank

State Bank of India

facebook.com/sbicard

-

instagram.com/sbicard_connect

Citibank

facebook.com/citiindia

twitter.com/citi

-

ICICI Bank

facebook.com/icicibank

twitter.com/ICICIBank

-

HDFC Bank*

facebook.com/HDFC.bank

twitter.com/hdfcbank_cares

-

YES Bank*

facebook.com/YESBANK

twitter.com/YESBANK

-

Bank of Baroda*

facebook.com/bobcreditcard

twitter.com/bobcreditcard

-

Kotak Mahindra Bank*

facebook.com/KotakBank

twitter.com/kotakbankltd

-

*Disclaimer: The bank is not a Bajaj Markets’ partner.

Services Offered by Credit Card Customer Care

Following is a list of services offered by credit card customer care department:

  • Toll-free contact numbers that help you to block or hotlist credit cards or get answers to general queries

  • Online live chat facility via mobile banking or netbanking

  • Contact facility via SMS

  • Customer support facility via email

  • Web support facility on the netbanking portal

  • Dedicated desks for grievance redressal

  • City-specific call centres to address queries of customers

FAQs on Credit Card Customer Care

  • ✔️What to do if my credit card is lost/stolen?

    If your credit card is stolen or lost, you must call your credit card issuer first and block the card. Then, you must register an FIR with the police. Next, you must check your credit card statement and review your credit report and dispute errors with credit bureaus (if any). At last, you must apply for a replacement credit card.

  • ✔️How do I contact customer service for a credit card?

    In case you need any assistance with your credit card, you can contact the credit card-issuing company’s customer care number. Following is a list of some of the top banks in India along with their customer care contact numbers:

    • Bajaj Finserv RBL Bank SuperCard: +91 22 7119 0900

    • RBL Credit Card: +91 22 6232 7777

    • Axis Bank Credit Card: 1800 419 5959 or 1860 500 5555

    • SBI Credit Card: 1860 180 1290 or 1860 500 1290 or 1800 180 1290

    • Citi Credit Card: 1860 210 2484 (local) or +91 22 4955 2484 (international)

    • HDFC Credit Card: 1800 202 6161 or 1860 267 6161 or +91 22 6160 6160

    • YES Bank Credit Card:  1800 103 1212 (local) or +91 22 4935 0000 (international)

    • ICICI Credit Card: 1860 120 7777 or +91 22 3366 7777 (domestic customers who are travelling overseas)

    • American Express Credit Card: 1800 419 2122