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SBI Credit Card Customer Care in Mumbai

The State Bank of India (SBI) is an Indian multinational public sector banking and financial services institution based in Mumbai. With a rich legacy spanning over 200 years, SBI offers a wide range of services, including credit cards. 

 

SBI credit cards come with attractive rewards, benefits, and exceptional customer service. Whether you are a cardholder in Mumbai or any other city across India, you can easily resolve any queries by reaching out to SBI Card’s dedicated customer care team. 

 

Knowing how to contact the SBI credit card customer care in Mumbai is essential in emergencies, such as: 

  • If you lose your card 

  • If your payment fails 

  • If you cannot redeem points

  • If the EMI conversion does not work 

SBI Credit Card Customer Care Toll-Free Number

Whether you have inquiries about your credit card limit or a recent transaction, you can reach out to the issuer’s customer service team for assistance. Refer to the table below for the contact details:

Details

Contact Numbers

Customer Care Numbers

  • 39 02 02 02 (Prefix local STD code)

  • 1860 500 1290

  • 1860 180 1290

  • 1800 180 1290 (Toll-Free)

SBI Card customer service representatives are available to take your call from Monday to Saturday, between 8 AM and 8 PM.

SBI Customer Care City Wise Contact Information

SBI Card's customer care numbers are the same across all cities and are operational nationwide. For prompt assistance with your queries or grievances, please reach out using one of the following numbers:

  1. 39 02 02 02 (Prefix with your local STD code)

  2. 1860 500 1290

  3. 1860 180 1290

  4. 1800 180 1290 (Toll-Free)

 

In addition, SBI Card has walk-in desks where you can resolve issues related to your credit cards. In Mumbai, you can visit these addresses:

 

SBI Card, 301, B, 3rd floor, Silver Utopia, Chakala 

Opp P & G Plaza Andheri East, Mumbai - 400099 

 

State Bank Of India, Madam Cama Road Branch, State Bank Bhavan 

Nariman Point, Mumbai - 400021

Frequently Asked Questions

What are the different ways to contact the customer care team of SBI Card?

Here are various ways to reach the customer care team of SBI Card, and receive prompt assistance:

  • Call the SBI credit card helpline no. (from Mumbai or any other place) at 1860 500 1290, 1860 180 1290, 39 02 02 02 (prefix with your local STD code, such as 022 for Mumbai), or 1800 180 1290 (Toll-Free).

  • Email the team at customercare@sbicard.com.

  • Access your account through the SBI Card Mobile App and send queries via ‘Mailbox’.

  • Use the missed call service for specific queries or concerns.

  • Use the Simply SMS service by sending an SMS to 5676791 from your registered mobile number with the relevant SMS code.

  • Use the WhatsApp Connect facility by saving the number 9004022022 and sending ‘OPTIN’ as a message.

Can I get a resolution of the grievances related to my SBI credit card via email?

You can send an email to the SBI credit card customer care email ID (from Mumbai or any other place of residence) at customercare@sbicard.com.

How can I report lost or stolen SBI credit cards?

In case your card is lost or stolen, follow any of these steps immediately:

  • Visit the official website of SBI Card and block your card instantly by clicking on ‘Block Lost/Stolen Card’.

  • Send an SMS with the text BLOCK XXXX to 5676791 from your registered mobile number (XXXX = last 4 digits of your SBI Card).

  • Call the SBI credit card customer care number at 1860 500 1290, 1860 180 1290, 39 02 02 02 (add your local STD code) or 1800 180 1290 (Toll-Free); ask the representative to block your card.

How can I send a written query or complaint to SBI Cards?

You can write regarding any questions or complaints regarding your SBI credit card at the following address:

 

Manager - Customer Care Services

SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002 (Haryana), India

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