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Get quick support for all your Finnable Personal Loan queries and complaints from the team.
You may have questions about your Finnable personal loan or issues in the process, and seek assistance. The best way to get this is through their customer care. While they do not have a Finnable customer care number, they offer support through email.
You can talk to the Finnable support team for all types of support via email. Here is the list of email addresses and the purpose you can use them for:
makeiteasy@finnable.com - Finnable Personal Loan customer service for general queries and complaints.
gro@finnable.com - If you do not receive support or an ideal response from the team within 14 working days, you can reach out to the Grievance Redressal Officer, Mr. Akshay Raja.
If you have complaints, knowing and following the stage-wise process for grievance redressal can give you clarity on how to proceed.
| Stage | Point of Contact | Contact Person & Details | Purpose |
|---|---|---|---|
1 |
Customer Support |
makeiteasy@finnable.com |
General complaints and queries |
2 |
Grievance Redressal Officer |
Name: Mr Akshay Raja Contact: 9741160321 Email: gro@finnable.com Address: IndiQube Lakeside, 4th Floor, Municipal No. 80/2 Wing A, Bellandur Village, Varthur Hobli, Bengaluru - 560103, Karnataka |
In case your issue is not resolved within 14 working days, you can reach out to the GRO Officer. Office hours: Mon-Sat 10 AM to 7 PM |
3 |
Nodal Officer |
Name: Mr Nitin Gupta Email: nodal.officer@finnable.com Same address as above |
If you are not satisfied with the resolution or want to escalate the matter due to no response, write to the Nodal Officer. |
4 |
Escalation to Reserve Bank of India Ombudsman |
sachet.rbi.org.in/home/index |
If your complaint is rejected, partly resolved, or not responded to within 30 days, you may file a complaint via the RBI’s Centralised Complaint Management System (CMS) portal. |
You can contact Finnable via their email ID, which is makeiteasy@finnable.com.
There is no customer care number for Finnable Personal Loan queries as of now. However, you can write to them for support at their email address, makeiteasy@finnable.com.
You can raise a complaint via email support at makeiteasy@finnable.com. In case you do not get satisfactory support within 14 working days, you can escalate the issue to the Grievance Redressal Officer, then the Nodal Officer and then the RBI Ombudsman, in that order. The contact details of each are given above on the page in a table.
Finnable is yet to give WhatsApp support to its customers. However, they offer support through their email address, makeiteasy@finnable.com.
Finnable does not offer customer care service on calls, and instead, they use email support to resolve queries and concerns of customers. Write to them at makeiteasy@finnable.com.
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