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The SMFG India Credit personal loan customer care number is 1800 103 6001, a toll-free helpline available Monday to Saturday, 9:00 a.m. to 7:00 p.m. (excluding public holidays and the fourth Saturday of every month).
Last updated on: Aug 29, 2026
SMFG India Credit offers several ways to get support for personal loan queries, with each channel suited to a different need. The toll-free number (1800 103 6001) is ideal for urgent, real-time queries such as EMI details or loan status updates, while the general email ID (namaste@smfgindia.com) is better for non-urgent written requests and document-related communication.
For unresolved concerns, customers can use the dedicated complaint email ID and the formal grievance redressal process. Self-service options are also available through the Service Connect web portal and the mConnect app, and branch visits remain available for those who prefer in-person assistance.
Below are the available contact numbers.
| Type of contact | Number |
|---|---|
Toll-Free (Personal Loan) |
1800 103 6001 |
Note: The toll-free number is serviceable from 9:00 a.m. to 7:00 p.m., Monday to Saturday excluding public holidays and the fourth Saturday of every month.
You can also reach the SMFG India Credit personal loan customer service team via email:
| Type of contact | Details |
|---|---|
namaste@smfgindia.com |
SMFG India Credit does not list a dedicated customer care WhatsApp number. However, they offer online service channels such as the ‘Service Connect’ on their web portal and the ‘mConnect App’ that is available for both Android and iOS users.
If you prefer WhatsApp support, you may use the toll-free SMFG India Credit customer care number 1800 103 6001 and ask if WhatsApp chat support is available.
SMFG India Credit does not list a dedicated customer care WhatsApp number. To check WhatsApp support availability for your account:
Call the toll-free number 1800 103 6001.
Ask the customer care executive whether WhatsApp chat support is available for your loan account.
Alternatively, use the 'Service Connect' web portal or the 'mConnect App' (Android and iOS) for online self-service.
SMFG India Credit's customer care can assist with a range of loan-servicing needs beyond general queries.
For a broader range of loan options, you can also explore personal loan offerings on Bajaj Markets.
If a query raised through regular customer care remains unresolved, SMFG India Credit follows a structured, RBI-aligned escalation process.
The RBI's Complaint Management System (CMS) portal at cms.rbi.org.in is the official channel to escalate an unresolved NBFC complaint to the RBI Ombudsman.
The given table lists the addresses and contact numbers for reaching out to SMFG India Credit:
| Contact Category | Details |
|---|---|
Primary Customer Care |
Toll-Free: 1800 103 6001 Email: namaste@smfgindia.com |
Corporate Office |
1) SMFG India Credit Co. Ltd. 10th Floor, Office No.101, 102 & 103, 2 North Avenue |
Registered Office |
SMFG India Credit Co. Ltd. Commerzone IT Park, Tower B, 1st Floor No.111 Mount Poonamallee Road, Porur Chennai Tamil Nadu - 600 116 |
In case of SMFG India Credit Personal Loan complaints, you can also fill up an online complaint form under the ‘Contact Us’ section on the SMFG India Credit’s official website.
Note: For a nearby branch outside these locations, use the official branch locator on SMFG India Credit's website to find the nearest branch address and contact details.
Having these on hand speeds up resolution when reaching out to SMFG India Credit customer care:
Reviewer
You can call the toll-free number 1800 103 6001 or email namaste@smfgindia.com for support related to your SMFG India Credit personal loan.
The primary number is 1800 103 6001 (Monday to Saturday, 9:00 a.m. to 7:00 p.m., excluding public holidays and fourth Saturdays).
Send your issue to namaste@smfgindia.com or call 1800 103 6001. You can also use the ‘SMFG India Credit Complaints & Reviews’ form to raise an online complaint on the official website.
There is no dedicated WhatsApp number listed on the website. You may still contact the toll-free customer care number for SMFG India Credit and ask if WhatsApp is available for your account.
The toll-free helpline number is 1800 103 6001.
You can contact SMFG India Credit customer care by emailing namaste@smfgindia.com. This email ID can be used for general personal loan queries, loan servicing requests, documentation support, and other customer service-related assistance.
If your concern requires formal complaint registration or escalation, you can email the Customer Complaint Redressal Cell (CCRC) at ccrc@smfgindia.com. If the issue remains unresolved, you can follow the grievance redressal process outlined by SMFG India Credit.
The SMFG India Credit toll-free customer care helpline is available from 9:00 a.m. to 7:00 p.m., Monday to Saturday, excluding public holidays and the fourth Saturday of every month.
You can check your SMFG India Credit loan status by contacting customer care on 1800 103 6001 or by using the Service Connect portal or the mConnect mobile app. You can also refer to the SMFG India Credit Personal Loan Status page for detailed steps.
If your complaint is not resolved through customer care, you can escalate it to the Customer Complaint Redressal Cell (CCRC), followed by the Grievance Redressal Officer or Principal Nodal Officer, as applicable. If the issue remains unresolved after the prescribed timelines, you may approach the RBI Ombudsman through the RBI Complaint Management System (CMS).
To update your registered mobile number, contact SMFG India Credit customer care or visit the nearest branch with the required identity and verification documents. You may also enquire through the Service Connect portal to understand the applicable process for your loan account.
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