Unity Small Finance Bank Personal Loan Customer Care

Managing a loan effectively requires more than just timely payments, it demands a banking partner that is easy to reach. Unity Small Finance Bank, one of the prominent lenders on Bajaj Markets, provides a comprehensive support ecosystem designed to resolve borrower queries with speed and transparency. Whether you are navigating the initial stages of your application or have specific questions regarding your repayment schedule, the Unity Small Finance Bank customer care team is available to ensure your experience remains hassle-free. This guide discusses the various ways to get in touch, from the Unity Small Finance Bank customer number to specialised email support and regional nodal offices.

You can write to the bank’s support team for formal requests or to maintain a written record of your communication.

• General Customer Care: care@unitybank.co.in
• Grievance Redressal Email Address: level3escalation@unitybank.co.in
• Corporate Office Email: info@theunitybank.co.in
   

Disclaimer: Always ensure you are calling the official Unity Small Finance Bank personal loan customer care number listed on their verified website to avoid phishing scams. Never share your OTP or PIN with any representative.

To access instant support, you can connect with Unity Small Finance Bank by messaging their official WhatsApp banking number at +91 76693 00225. This digital service allows you to check your account balance, view mini-statements, and handle basic loan queries directly from your smartphone.

The Unity Small Finance Bank customer care team is trained to manage a broad range of customer queries and service-related requests. Below are some of the main support services available:

• Loan Account Details: You can request complete information about your active loan, including the outstanding principal, interest applied, disbursement details, and repayment schedule. The team can also help you review your statement of account and explain any discrepancies you may notice.
• EMI Payment Assistance: If you experience issues such as failed transactions, duplicate EMI deductions, or bounce charges, the support team can help resolve them. They can also assist with setting up auto-debit instructions or updating your registered bank account details.
• KYC and Profile Updates: The customer care team can assist with updating personal information such as your address, mobile number, or email ID. They can also guide you in submitting KYC documents if needed.
• Loan Application Tracking: Customers can check the current status of their personal loan application, from document review to final approval and disbursal. The team can guide you if additional documents are required or if you need to reapply.
• Complaints and Grievance Support: You may raise concerns related to incorrect fees, unauthorised transactions, or service-related issues. The bank follows a structured grievance process to address complaints within defined timelines.
• Interest Certificate and NOC Requests: You can seek assistance in obtaining official documents like interest certificates for tax filing or a No Objection Certificate (NOC) after full repayment of your loan.
• Foreclosure and Prepayment Guidance: If you plan to close your loan before the tenure ends or make a part-payment, the team can explain the applicable charges, required steps, and revised repayment details.

If you have already contacted the branch or the centralised customer care team and your concern is still unresolved, you may escalate the matter for further review. The bank provides a designated point of contact to handle such escalations within defined working hours.

Centralised Customer Care Representative

Mr. Prashant Kumar Mishra

• Address: Unity Small Finance Bank Ltd., Rupa Renaissance, 13th Floor, 1302/B Wing, D-33 Turbhe MIDC Road, TTC Industrial Area, Navi Mumbai, Maharashtra – 400 705
• Email: prashantkumar.mishra@unitybank.co.in
• Contact Number: 9167225962 between 09:30 AM to 06:00 PM, Monday to Friday (excluding national/public holidays)