SBI Credit Card Customer Care Number in Coimbatore

For any SBI credit card–related concern, such as billing queries, card activation, transaction issues, or suspected fraud, contacting customer care is essential. Having the correct contact details ensures timely and accurate assistance.

SBI credit cardholders in Coimbatore can access dedicated customer support for a wide range of services. This includes help with statement-related queries, dispute resolution, card blocking, and fraud reporting.

By using the correct SBI credit card customer care number in Coimbatore, you can connect with the appropriate support team and resolve issues efficiently. Support is also available through email and authorised service points for in-person assistance. With reliable guidance available, you can address concerns quickly and with confidence.

For quick and convenient support with your SBI credit card in Coimbatore, you can call the toll-free customer care number 1800-180-1290. This helpline connects you to trained executives who can assist with billing queries, transaction disputes, card services, and reward-related concerns.

The number can be dialled from anywhere in India at no cost. Customer care services are available Monday to Saturday, from 8:00 AM to 8:00 PM, allowing you to seek help at a suitable time.

For urgent concerns such as suspected fraud or unauthorised transactions, you may also contact 1860-180-1290 or 39-02-02-02 (with your local STD code). These lines provide prompt assistance to help secure your card and address issues without delay.

SBI Card follows a structured grievance redressal mechanism to handle concerns that are not resolved at the first level of support. The system provides multiple escalation levels to ensure your issue receives proper review and timely resolution. If you are not satisfied with the initial response, you can escalate the matter to higher authorities.

Level 1: Customer Care Desk

Your first point of contact should be the SBI credit card customer care team. Most issues related to billing, transactions, card services, or general queries are resolved at this stage.

Here are the contact details:

• Toll-Free Number: 1800-180-1290
  

• Other Numbers: 1860-500-1290 or 1860-180-1290
  

• Email: customercare@sbicard.com
   

Customer care services are available from 8:00 AM to 8:00 PM, Monday to Saturday.

Level 2: Nodal Officer Escalation

If the response from customer care is not satisfactory, you can escalate your complaint to the Nodal Officer. The Nodal Officer reviews unresolved cases and works towards a fair resolution.

Contact details are as follows:

• Contact Number: 1860-180-7777
  

• Address: SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, DLF Cyber City, Gurgaon – 122002, Haryana

Level 3: Principal Nodal Officer

If your concern remains unresolved after the Nodal Officer review, you can escalate it to the Principal Nodal Officer. This is the final level of escalation within SBI Card for grievance resolution.

Here are the details: 

• Address: SBI Cards & Payment Services Ltd., DLF Infinity Towers, Tower C, 10th–12th Floor, DLF Cyber City, Gurgaon – 122002, Haryana

Special Helpline for Mis-selling or Harassment

For issues related to mis-selling or harassment, SBI Card provides a dedicated helpline for faster resolution.

• Helpline Number: 080-39356050

SBI Card aims to resolve grievances within defined timelines and keeps customers informed about the progress of their complaints.

If your concern remains unresolved even after contacting SBI credit card customer care, you can take the following steps to escalate the issue in an organised manner:

• Follow up with customer care

Keep a record of all interactions, including the unique interaction ID shared when the complaint is registered. Use this ID for follow-ups if you do not receive a response.

• Escalate the matter

If the issue is not resolved at the customer care level, escalate it to the Nodal Officer using the official contact details provided earlier. Your complaint will be reviewed at a higher level.

• Use the escalation matrix

SBI Card offers an official escalation matrix that clearly outlines the complaint-handling process. This helps you understand the next steps if your issue remains unresolved.

• Contact via SMS or email

You can send an SMS to 5676791 from your registered mobile number or email your concern to customercare@sbicard.com for further assistance.

• Visit a walk-in desk

If you prefer face-to-face support, you may visit the nearest authorised service point in Coimbatore during working hours for in-person assistance.

Walk-in desk address - SBI Card-D.B. Road Door No. 36/6 & 7, Ashirwadh Building, R. S. Puram, Coimbatore-641002

SBI credit card customer care assists cardholders in Coimbatore with a wide range of concerns to ensure smooth and uninterrupted card usage.
Here are some common issues the support team can help you resolve:

• Billing issues

Support executives can clarify incorrect charges, explain statement entries, and assist with payment-related discrepancies.

• Lost or stolen cards

If your card is lost or stolen, customer care can help you block it immediately and guide you through the replacement process.

• Fraudulent transactions

In case of unauthorised activity, the team assists with reporting the transaction, initiating investigations, and securing your account.

• Card activation problems

If you face difficulties activating your SBI credit card, customer care can help ensure your card is activated and ready for use.

• EMI-related queries

For questions on EMI conversion, instalment schedules, or outstanding balances, customer care provides clear guidance and resolution.

• Rewards and redemption

If you need help understanding reward points or face issues with redemption, the support team can assist with programme-related queries.