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Get assistance with loan queries, EMI schedules, repayments, account statements, and service requests through the Bajaj Finance Personal Loan customer care number and other support channels.
Last updated on: Oct 17, 2026
Responsive and accessible support is essential for all customers seeking to get a loan from any lender. Bajaj Finance offers multiple dedicated customer care channels to assist personal loan customers with enquiries, tracking, payments, and grievances.
Bajaj Finance’s customer care services ensure that every personal loan customer can reach the support team easily for any query related to loan application, loan status, or loan servicing.
Bajaj Finance provides reliable telephone support for personal loans and related services. The customer care number for Bajaj Finance and the toll-free helpline are provided below to assist in immediate personal loan queries and general loan support.
| City / Region | Contact Details | Helpline |
|---|---|---|
All India |
Bajaj Finance Customer Care Number: +91 8698010101 |
*1800-103-3535 |
Existing Personal Loan Support |
Dedicated IVR/Loan helpline: +91 7757000000 |
SMS: 9227564444 |
Pune (Head Office) |
Corporate Customer Care: 020-3957-5152 |
— |
*Standard charges may apply
The Bajaj Finance Personal Loan customer care number can be used for queries about new applications, eligibility, loan status, repayment issues, or general assistance.
Customers may also reach out to Bajaj Finance via email for detailed written support. The following official email IDs are available for Bajaj Finance Personal Loan customer care:
wecare@bajajfinserv.in – General customer support
personalloans1@bajajfinserv.in – Personal loan specific support
grievanceredressalteam@bajajfinserv.in – For unresolved issues
customerexperiencehead@bajajfinserv.in – Escalation support
These email contacts allow customers to send queries along with loan account details for accurate assistance.
Bajaj Finance also supports customer interactions via WhatsApp for quick assistance. The WhatsApp support channel helps customers with basic requests and guidance.
WhatsApp number: +91 8506889977
Steps to connect via WhatsApp:
• Save the WhatsApp contact on your phone
• Send a message from your registered mobile number
• Follow the automated menu to select “Personal Loan Support”
• Provide your customer ID and query for processing
WhatsApp support provides a convenient option for customers who prefer messaging over calling or writing emails.
Bajaj Finance customer care supports a range of personal loan services including:
Customers can request details about outstanding balances, next EMI due dates, and loan account statements
Assistance with payment options, due dates, foreclosure, or part-prepayment queries
Support to track the current status of personal loan application and approval
Register and resolve issues related to loan discrepancies, payment errors, or service complaints
Assistance with downloading account statements, repayment schedules, and No Objection Certificates
Quick updates through SMS and online self-service options
These services are designed to reduce dependency on physical branch visits and provide faster resolution via customer care channels.
Below are key grievance redressal office addresses and contacts where customers can escalate unresolved issues.
| City | Office Address | Grievance Contact |
|---|---|---|
Pune (Corporate) |
6th Floor, Bajaj Finance Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014 |
Use helpline: 1800-103-3535 |
Pune (Registered Office) |
Akurdi, Pune – 411035 |
Phone: 020-7157-6403 |
These local offices assist with customer grievances that may not be resolved through standard support channels.
| Resource Page | Purpose |
|---|---|
|
Submit queries online via support portal |
|
Manage loans and raise support tickets |
|
Find nearest service center |
|
Access account details and support |
Report a Fraud |
*Report suspected fraud, scams, or unauthorised activity through the dedicated fraud-reporting option available via IVR, Virtual BOT, and customer support representatives 24x7 |
*Fraud Alert: Always use contact details published on the official Bajaj Finance website. Avoid calling customer care numbers shared on social media, messaging apps, or unverified websites. If you suspect fraud or receive a suspicious call, message, or payment request, report it immediately through Bajaj Finance's dedicated fraud-reporting channels.
These pages help users quickly access support and services online.
Reviewer
You can contact Bajaj Finance customer care by calling +91 8698010101 or through the Bajaj Finance app and My Account support portal.
The Bajaj Finance Personal Loan customer care number for general support is +91 8698010101, and existing loan queries can use +91 7757000000.
To raise a complaint, call customer care or send an email to grievanceredressalteam@bajajfinserv.in with your loan details.
Yes, Bajaj Finance Personal Loan customer care is available on WhatsApp at +91 8506889977 for support and basic queries.
The toll-free helpline number for Bajaj Finance Personal Loan queries is 1800-103-3535.
Yes. +91 8698010101 is a Bajaj Finance customer care helpline that can be used as the first point of contact for general service-related queries and support. For assistance specifically related to a Bajaj Finance Personal Loan, you may contact +91 7757000000, which is designated for personal loan enquiries and support.
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