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Learn about the official customer care channels for Branch Personal Loan, including verified contact details and the type of support you can access.
Last updated on: Aug 18, 2026
When you take a personal loan, you may need clear and timely support for repayments, account details, or service-related concerns. Branch Personal Loan customer care helps you connect with the lender through official channels. Knowing the correct contact details allows you to resolve issues faster and avoid unreliable sources.
You can contact Branch International customer support in India through a dedicated phone helpline. Here are the details:
| City / Region | Customer Care Contact Number |
|---|---|
Pan-India (India) |
+91 8655937429 |
You can use this Branch Personal Loan customer care number to seek help with repayment-related doubts, account information, or service requests. Since the number is not toll-free, standard call charges may apply based on your mobile plan.
You can use email support if you prefer written communication or need a documented response. This option is helpful when you want clarity on loan terms or need to share supporting details.
Official customer care email: india@branch.co
You can write to this email address for queries related to your personal loan, repayment concerns, or account-related clarifications. When emailing, include your registered mobile number and basic loan details. This helps the support team identify your records and respond efficiently.
You can reach out to customer care for several common loan-related needs. These services focus on helping you manage your loan responsibly and resolve issues efficiently.
Loan account information
You can ask for details such as outstanding loan balance, repayment schedule, or account status linked to your personal loan.
EMI payment support
Customer care can guide you on repayment methods, payment confirmation issues, or delays reflected in your account.
Loan application and status tracking
You can seek updates on your loan application status or clarify document-related requirements, where applicable.
Complaint resolution and grievances
If you face service issues, you can raise a complaint and seek guidance on escalation steps and timelines.
General support and clarifications
Customer care can help explain basic loan terms, usage concerns, or common process-related questions.
If your issue is not resolved through regular customer care, you can escalate it to the Grievance Redressal Officer. Branch International has shared official contact details for grievance handling at an India level.
Here are the details:
| City / Level | Contact Number | Email ID |
|---|---|---|
India – Central Grievance Cell |
+91 8655937427 |
gro@branch.co |
RBI Ombudsman |
- |
|
You should approach the grievance redressal channel if your concern remains unresolved after contacting customer support. This mechanism ensures structured handling of complaints, in line with regulatory expectations.
If your concern is not resolved within 30 days, or if you are dissatisfied with the response received, you may escalate the matter to the RBI Ombudsman through the official portal at cms.rbi.org.in.
To file a formal complaint, you can follow these steps:
Visit the official complaint page at https://branch.co/legal/file-complaint
Fill out the online form with the following details:
Your full name
Your email ID
Your registered mobile number
Clear details of your complaint
Click on Submit to register your complaint
Ensure that the information you provide is accurate and complete. This improves your chances of receiving a timely and meaningful response.
Reviewer
Ans: You can contact customer care through the official phone number or by writing to the published support email. These channels handle loan-related queries and service issues.
Ans: The official customer care phone number for Branch International in India is +91 8655937429. This number is available for general support and queries.
Ans: You can raise a complaint by visiting the official complaint page and submitting the online form with your personal and issue-related details. Escalation contacts are also available.
Ans: No official WhatsApp support is currently confirmed. You should rely only on verified phone and email channels for safe communication.
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