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Your direct support channel for all queries on the Federal Bank Personal Loan.
You can reach Federal Bank Personal Loan customer care at 1800-425-1199 for quick help. Their team handles most queries swiftly. For example, account statements, interest rates, repayment options, loan application updates, etc. You can also ask about documents or raise any grievance if needed.
If you already have a loan account, keep your details ready before calling the customer care no. of Federal Bank. It helps the team identify your profile instantly and speeds up the resolution.
You can call the following numbers for support related to your Federal Bank personal loan.
| Category | Federal Bank Customer Care Number | Details |
|---|---|---|
Toll-Free (India) |
1800 425 1199 / 1800 420 1199 |
Available 24/7 for all general and personal loan queries. |
For International Callers |
+91 484 2630994 / +91 484 2630995 / +91 80 61991199 |
Dedicated lines for NRIs and customers abroad. |
These helpline numbers are managed by trained representatives who can handle all your loan-related concerns. The helpline numbers work 24/7 to help you with everything from interest details and statement requests to foreclosure, repayment status, and more.
You can also write to the Federal Bank team, explaining your issues or queries at:
contact@federalbank.co.in - For any queries you may have.
dlcare@federalbank.co.in - For loan-specific issues.
nrisupport@federalbank.co.in - For NRI or International customers.
support@federalbank.co.in - For complaints unresolved through previous channels.
Tip: Attach relevant documents or screenshots, depending on your issue or query and mention details about your loan for faster resolution.
You can now access Federal Bank Personal Loan customer service on WhatsApp. You can send a “Hi” to +91 96336 00800 to connect with Feddy, the AI assistant of Federal Bank, instantly.
Here’s how it works:
Save +91 96336 00800 as “Federal Bank Support” or any other name you prefer in your phone.
Search for the same name on your WhatsApp to find the saved contact.
Refresh your WhatsApp contact list if you cannot find it immediately.
Search again and you shall find the contact.
Tap on the contact and send “Hi.”
Follow the menu prompts sent by the bank’s virtual assistant, Feddy.
Choose options related to “Loans” or “Personal Loan.”
The WhatsApp support provides 24×7 automated support for quick responses.
Federal Bank offers a structured path for grievance redressal to ensure that your complaints and issues are resolved. You can raise your concern through the following levels on the customer care number for Federal Bank or an email ID mentioned below:
| Level | Contact Point | Details | Purpose |
|---|---|---|---|
Level 1 |
Customer Care |
Indian Customers - Phone: 1800-425-1199 / 1800-420-1199 Email: contact@federalbank.co.in NRIs and International Customers - Phone: +91 484 2630994 / +91 484 2630995 / +91 80 61991199 Email: nrisupport@federalbank.co.in |
For any complaints and queries. |
Level 2 |
Nodal Officer |
Nikhil A Phone: 0484-2866511 Email: grievanceescalations@federalbank.co.in |
For escalating the complaint. |
Level 3 |
Principal Nodal Officer |
Minimole Liz Thomas Phone: 0484-2626366 Email: support@federalbank.co.in |
Escalate further if your complaint is not resolved even after 15 days, or if you are not satisfied. |
Level 4 |
Banking Ombudsman |
RBI portal - https://cms.rbi.org.in/. |
If the bank has been unable to resolve your issue or is delaying. |
Keeping your complaint reference number handy for reference at all levels can be helpful.
You may contact the Federal Bank customer care through many avenues, like calling, email, or WhatsApp. You may call on the 24/7 toll-free number 1800-425-1199 to speak to a representative. Alternatively, you may contact the team via email at contact@federalbank.co.in and WhatsApp at +91 96336 00800.
You can call 1800-425-1199 or 1800-420-1199 if you are in India. Alternatively, NRIs or International customers can call at either of the numbers: +91 484 2630994, +91 484 2630995, or +91 80 61991199.
Start by contacting the customer care helpline or sending an email to contact@federalbank.co.in. If the issue is not resolved, escalate it to the Zonal Nodal Officer at dlcare@federalbank.co.in. If still unresolved, email the Principal Nodal Officer at support@federalbank.co.in. You can finally reach the Banking Ombudsman via RBI’s CMS portal if there’s no resolution within 30 days.
Yes, you can get WhatsApp support for Federal Bank Personal Loans at +91 96336 00800. Save the number and send the contact a ‘Hi’ to talk to Feddy, the bank’s AI chatbot. It can quickly help you answer queries regarding EMI, outstanding loan balance, and more.
The toll-free helpline number for Federal Bank Personal Loan Customer Service is 1800-425-1199. You may call 1800-420-1199 in case the other one is busy.
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