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Your direct line to help with queries related to Fibe Personal Loan.
For any concerns related to Fibe Personal Loan, you can contact their customer care team through email or call. The primary customer care number for Fibe is 020-67639797. This directly connects you to their support team, who can quickly resolve your issues.
As a customer, seeking support is normal and knowing where to reach the representatives can be particularly helpful when facing issues. Here is the Fibe customer care number you need to save:
| Type | Contact Number | Notes |
|---|---|---|
Customer Care |
020-67639797 |
For any general queries and complaints. |
NRI/International |
Not available |
Call the customer care number |
Toll-Free |
Not available |
Call the customer care number |
Fibe simplifies customer support by using a single helpline number. You can save the number and reach out to them for all types of conversations with the business. Also, the number is active during business hours. Fibe works Monday to Friday from 9 am to 7 pm and on Saturday from 10 am to 7 pm.
You may also write to the Fibe team for assistance regarding personal loans, repayment, documents, loan application status, and more. For written communication, use these email IDs:
care@fibe.in - for primary support, queries, assistance and complaints
grievance@fibe.in - to escalate complaints, if not resolved within 7 days.
Remember the working hours of Fibe when expecting a response from the team. (Monday - Friday: 9 am - 7 pm and Saturday 10 am - 7 pm)
You cannot connect with the Fibe team on WhatsApp. There is no WhatsApp business account as of yet. However, you can chat with Fibe’s AI bot on its app named Earl. So instead of WhatsApp, you need to download the Fibe app on your phone.
The app can be downloaded from the App Store on your iOS devices and the Play Store on your Android devices.
The app has an internal chat support that allows you to get answers and 24/7 support from Earl, their in-app chatbot.
The chat support is an alternative to the WhatsApp support, for the time being.
If and when you have complaints with Fibe, you should be aware of the grievance redressal stages. The information can be helpful for cases that need escalation.
| Level | Contact Method | Contact Email | Point of Contact | Notes |
|---|---|---|---|---|
1 |
care@fibe.in |
Customer Support Representative |
First-level communication |
|
2 |
grievance@earlysalary.com |
Nodal Officer |
Escalate the complaint if you haven’t received support in 7 days or are unsatisfied with it. |
|
3 |
Letter |
404, The Chambers, Viman Nagar, Pune - 411014 |
Nodal officer for further escalation |
You may also write to them at their office address, alternatively or additionally, for a response. |
4 |
Website |
sachet.rbi.org.in |
RBI Ombudsman |
Lodge a complaint against Fibe if you haven’t received satisfactory support even after 30 days. |
You can contact the customer care no. of Fibe: 020-6763 9797 or write to them at care@fibe.in for support.
The customer care number is 020-6763 9797. It is active during official working hours, 9 am to 7 pm, Monday through Friday. Also, on Saturdays, the team is reachable from 10 am to 7 pm.
You have to call 020-6763 9797 or email care@fibe.in initially to inform them about your issue. If the team is unable to resolve or is not responding to your requests within seven working days, you should escalate the complaint to the Nodal Officer at grievance@fibe.in.
Fibe doesn’t offer WhatsApp support to its customers. However, the Fibe app offers 24/7 chat support, powered by the AI chatbot Earl, to help with your queries instantly.
There is no designated toll-free helpline number for Fibe Personal Loan customer service. However, you can call on 020-6763 9797 or write to them at care@fibe.in for any support you need.
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